• Market Penetration: Prospect, pitch, and close new HOA and community bulk contracts in new or early-stage Blue Stream Fiber markets. • Pure Hunting: Target and secure communities that currently lack Blue Stream Fiber service, driving new unit growth through bulk agreements. • Community Education: Present to HOA boards, developers, and property managers to explain the value of fiber-based bulk service models. • Pipeline Generation: Develop and manage a proactive pipeline through cold outreach, community networking, and event participation. • Market Development: Gather intelligence on competitors, developers, and planned communities to identify future opportunities. • Cross-Functional Coordination: Work closely with construction, operations, and marketing teams to ensure alignment between network deployment and new sales opportunities. • Performance Management: Track activity and performance metrics including new contracts, total units signed, and deal cycle times.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Develop expertise in own function • Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization • Interpret internal and external business challenges and recommends best practices to improve products, processes or services • Lead others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles • Present business or technical discipline solutions to leaders • Communicate complex messages and negotiates mainly internally with others to adopt a different point of view

• Responsible for owning the strategy, governance, and execution of Engagement Health (EH). • Partner with senior leaders to ensure complex engagements deliver strong client outcomes. • Contribute heavily to the design and implementation of the enterprise Engagement Delivery Excellence (EDE) initiative. • Provide input and influence design standards for remaining EDE workstreams. • Ensure successful execution, change management, and transition to enterprise EDE processes and standards. • Advise Managing Directors and Principals through synthesis of engagement insights and enterprise themes. • Present to executive teams on themes, risks, and opportunities identified. • Drive adoption of EH practices through influence, training, and clear expectations. • Translate qualitative and quantitative data into actionable insights. • Lead and develop a small, high-impact team through coaching and performance management.

• Drive excellence in utilization management clinical operations • Oversee new market implementations • Collaborate across clinical and operational teams for best practices • Conduct targeted process audits for improvement opportunities • Facilitate training sessions for stakeholders • Monitor regulatory changes for process updates