• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Develop expertise in own function • Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization • Interpret internal and external business challenges and recommends best practices to improve products, processes or services • Lead others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles • Present business or technical discipline solutions to leaders • Communicate complex messages and negotiates mainly internally with others to adopt a different point of view

• Responsible for owning the strategy, governance, and execution of Engagement Health (EH). • Partner with senior leaders to ensure complex engagements deliver strong client outcomes. • Contribute heavily to the design and implementation of the enterprise Engagement Delivery Excellence (EDE) initiative. • Provide input and influence design standards for remaining EDE workstreams. • Ensure successful execution, change management, and transition to enterprise EDE processes and standards. • Advise Managing Directors and Principals through synthesis of engagement insights and enterprise themes. • Present to executive teams on themes, risks, and opportunities identified. • Drive adoption of EH practices through influence, training, and clear expectations. • Translate qualitative and quantitative data into actionable insights. • Lead and develop a small, high-impact team through coaching and performance management.

• Drive excellence in utilization management clinical operations • Oversee new market implementations • Collaborate across clinical and operational teams for best practices • Conduct targeted process audits for improvement opportunities • Facilitate training sessions for stakeholders • Monitor regulatory changes for process updates

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Director of Process Optimization, you will help translate AI strategy into tactical execution plans for increased efficiency and better outcomes. You will partner closely with quality, deployment, and product to identify opportunities for value creation, monitor outcomes, and measure performance. You will also lead and manage the optimization team, providing guidance, mentorship, and performance evaluations. To thrive in this role, you must have a background in healthcare revenue cycle management with a deep understanding of metrics reporting. Here’s what you will experience working as a Director of Process Optimization: - Understand the operational execution of AI automation, monitoring project roadmaps, and projecting cost savings associated with implementation milestones. - Measure outcomes against projections to track value creation of each deployment. - Partner with operational leaders to review value creation and align our workforce. - Lead and manage the optimization team, providing guidance, mentorship, and performance evaluations. - Analyze data from R1D and Phare Flow to understand where there are opportunities for automation and partner with product, deployment, and engineering, to align our product roadmap where we see the greatest potential for value creation. - Partner with quality teams to identify breakdowns in workflow (both manual and automated) where we can modify SOPs, Agents, or Tools to deliver better outcomes. - Report process-level automation impact and efficiency gains, using data to refine workflows. - Partner with process improvement teams to support ground level adoption. - Facilitate team-level process training and automation enablement. - Must be willing to travel up to 25% Required Skills: - 8+ years of experience in healthcare operations (i.e. revenue cycle management, provider, payer, vendor). - Experience with Excel, Power BI or similar analytical tools. - Operating systems, payor portals, and EHRs. - Presentation skills. - Back-end experience in operations. For this US-based position, the base pay range is $147,444.99 - $231,483.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 25.00% The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook