• Design and execute a **global hiring strategy** across key regions (e.g., Eastern Europe, MENA, Latin America, Asia) • Map talent markets based on: - Cost vs quality trade-offs - FinTech and engineering expertise availability - Time-zone alignment with Saudi operations • Build hiring pipelines for **critical roles** (engineering, product, AI, financial domain experts) • Own full-cycle recruitment: - Job scoping & structuring - Writing high-quality, conversion-optimized job descriptions - Sourcing and outreach (LinkedIn, platforms, agencies, networks) - Screening and interviewing - Offer management • Implement and optimize **ATS systems and hiring workflows** • Design structured evaluation frameworks: - Scorecards - Competency-based interviews - Technical and domain assessments • Build **data-driven hiring processes** (time-to-hire, funnel conversion, quality of hire) • Evaluate candidates across: - Technical depth - Financial domain knowledge - Cultural and execution fit • Partner with leadership to ensure **high hiring bar and consistency** • Work closely with founders and product/engineering leaders • Translate business needs into **clear hiring plans and role definitions** • Advise leadership on talent availability, compensation benchmarks, and hiring feasibility • Position Sarmad as a **top destination for FinTech and AI talent** • Build long-term talent pipelines and relationships globally

• Administrative tasks: Use MS Office to support day-to-day operations • Active sourcing and talent acquisition: Find and contact potential candidates in innovative ways that match the requirements of open positions • Business development: Acquire new clients and drive business growth

• Coordinate interviews across multiple time zones, managing complex calendars efficiently. • Maintain ATS accuracy through daily checks on candidate stages, data, and interview feedback. • Follow up with interviewers to ensure timely submission of interview feedback. • Draft offer letters and coordinate pre-hire documentation for successful candidates. • Regularly review job descriptions, monitor applicant volume and funnel performance, and flag issues early. • Manage job posting and reposting activity across job boards and hiring channels to maintain healthy applicant flow.

Mercier Consultancy MD is looking for Italian Speaking Customer Service Representatives to join their dynamic team in Sofia, Bulgaria. This is a fantastic opportunity to develop your career in customer service while enjoying the vibrant life of Bulgaria's capital. The position offers fully paid relocation, making your move to Sofia smooth and hassle-free. Key Responsibilities - Provide excellent customer support to Italian-speaking clients via phone, email, and chat. - Assist customers with inquiries, bookings, orders, and issue resolution promptly and professionally. - Maintain accurate records of customer interactions using company systems. - Collaborate with internal teams to ensure timely and effective resolution of customer concerns. - Stay updated on company products, policies, and procedures to provide accurate information to customers. - Work flexible hours and adapt to shift patterns, including weekends if required.