Role Description This is a remote/work from home position. Compensation: $45,000-55,000 exempt/annual salary. Responsibilities include: - Supervise a team of customer service agents. - Organize, direct, and monitor daily activities of the team. - Create and implement strategy to ensure performance objectives are met. - Handle escalated calls. - Monitor and review individual and team performance. - Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required. - Monitor and analyze productivity of agents; generate reports based on analysis. - Field questions from team and possibly clients; recommend corrective services to address customer complaints. - Provide coaching and development feedback. - Ensure all client compliance requirements are met. - Ensure all work is performed in compliance with Company Policies as well as local, state, and federal collections laws and regulations. - Produce and review Call Management System (CMS) reports. - Maintain contact with client as determined by management. - Monitor email and voice mail to ensure all communications are up to date and accurate. - Ensure all payroll deadlines are met. - Ensure daily and monthly performance results are tracked by agent and team. - Conduct monthly/annual performance reviews with direct reports. - Train, motivate, develop, and reward customer service agents. - Respond to and work to resolve agent concerns in a timely manner. - Prepare reports as needed. - Perform customer service agent duties as needed. - Possess working knowledge of utility industry regulated market credit/collections practices. - Coordinate maximum coverage within the assigned group to ensure completion of daily tasks. - Participate in the interviewing and hiring process. - Issue corrective action/termination as necessary. - Follow all rules set forth in the Company Employee Handbook and lead by example. - Motivate staff and maintain a team atmosphere. - Miscellaneous duties as assigned. Qualifications - High school diploma or equivalent. - 2 years of customer service experience. - Previous management experience preferred. - Internal Candidates; Must have 3 months tenure on project to apply, Not currently on a disciplinary action. - Excellent oral and written communication skills. - Strong leadership skills. - Knowledge of FDCPA and state laws. - Able to change direction as needed in order to meet the needs of customers; both internal and external. - Can work under pressure and assist where required in meeting critical deadlines. - Capable of maintaining confidentiality. - Proficient with Microsoft Excel and Word. - Able to calculate figures and amounts. - Capable of analyzing statistical requirements. - Can understand and respond to diverse population. - Ability to successfully handle escalation calls. - Coordinate multiple tasks simultaneously. - Flexibility to work any shift including weekends. - Must maintain regular and reliable attendance. - Travel requirements are less than 5%. Requirements - Regularly required to stand or sit, and move about. - Required to use desktop computer including mouse to open, close programs and keyboard with accuracy. Benefits - Work from home. - Team-oriented work environment. - Growth opportunity. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays. Company Description Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Job Title: Government Collections Supervisor Location: Streator, IL or Remote Reports To: Assistant Call Center Manager Pay: $17.00/hour + monthly commission potential Benefits: - Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! - Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month. Role Overview: - Manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. - Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met. Role-Based Accountabilities: - Follow all steps of TOPS to manage their team and their shift daily to ensure 80% of their shift is spent managing their team - Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets - Completes regular monitoring’s of their teams handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements - Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin - Provide “real time” support to Agents experiencing difficulties on calls and handles escalated, irate and/or upset customers' inquiries promptly & professionally when necessary - Ensure all company policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to Management immediately - Manage the team’s performance to continuous KPI achievement. - Program and coach agents taking weekly calls/chat/email/Ticket based on account requirements. Call/chat/email/Ticket answering time may increase based on product updates or client requirements. - Ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. - Ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (Agent, Ops Manager, Client) with to-the-point communication. - Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. - Able to clearly outline current performance drivers of their market and actions to improve. - Always maintain a professional and personable demeanor. - May perform other duties as requested not specifically addressed in this document - Ensure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support: - EBITDA - Revenue - High Performance Culture - Personal Development Expected Deliverables: - Achieve performance KPIs and established goals - Coaching team members for development - Appraisals of their team members Qualifications: Education and Certifications - High school diploma - Undergoing bachelor’s degree (preferred) - Completion of internal Agent development initiative like JUMP (preferred) Work Experience - 6 months supervisory experience (for internal or external candidates - At least 6 months experience as an agent in AllianceOne’s for internal processes and internal development Behavioral Competencies: - Emotional Intelligence: Ability to manage both your own emotions and understand the emotions of people around you. There are five key elements to EI: self-awareness, self-regulation, motivation, empathy, and social skills. - Problem Analysis and Problem Solving: Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective action; Identifies and analyzes problems, finds the best solutions, and implements them. Can anticipate and prevent problems. - Interpersonal Effectiveness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. - Leadership: Guides and inspires team to achieve a common goal and promote individual growth. Enable and help individuals to develop their skills, achieve team goals, and realize their full potential. Can lead with a vision setting strategic direction for the organization. - Time Management: Effectively manages one’s time and resources to ensure that work is completed efficiently.Able to effectively prioritize tasks, meet deadlines, and use time effectively. Can optimize organization's time. - Problem Solving: Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective actionIdentifies and analyzes problems, finds the best solutions, and implements them. Can anticipate and prevent problems. - Self-Motivation: Internal drive and ability to initiate and sustain action towards goals, even in the face of challenges. Key components include initiative, drive to achieve, commitment, resilience, and a positive outlook. - Embrace Change: Actively identifies problems and opportunities for change and implements solutions where appropriate. Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.Adapts well to new situations, technology, and processes. Can initiate, manage, and optimize change at the organizational level. - Critical Thinking: Generating ideas using creative thinking to produce appropriate, useful, and valuable ways of addressing organizational goals - Goal Oriented: Focused on achieving specific objectives or outcomes. It implies a drive to accomplish tasks and reach planned results. - Work with Diverse Customer Base: Uses a combination of empathy, cultural awareness, and adaptability. - Phone Communication: the ability to communicate effectively and professionally over the phone, including active listening, clear communication, and appropriate etiquette. - Resilient: The ability to bounce back from difficult situations and maintain a positive attitude and performance. - Think on Feet: The ability to quickly and effectively respond to unexpected situations, make decisions, or solve problems without extensive preparation. - Negotiation: Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties.Communicates, persuades, and collaborates with others to reach mutually beneficial agreements or solutions. Strategically negotiates with internal stakeholders to achieve desired outcomes. Demonstrates exceptional negotiation skills in interactions with stakeholders and external partners. - Language Fluency: All organizational roles require the ability to speak, read, write in the English language. Additional languages may be required based on client program and/or line of business. Core People Leader Competencies: - Professional Communication: Demonstrates the ability to strategically and confidently communicate with a diverse team to promote core organizational values of Integrity, Respect, Professionalism, Innovation and Commitment. Actively listens to build trust and to create an inclusive, respectful and productive work environment. - Performance Management: Owns responsibility for team performance by setting clear goals and expectations and exhibits effective problem-solving skills and resilience. Displays strong leadership to positively influence and encourage team to meet key performance indicators. - Team Building, Coaching and Development: Fosters a cohesive and collaborative group dynamic where team members work together towards common goals, leveraging each other’s strengths, and achieve superior results. Creates a knowledge-sharing culture, encouraging open communication, structured feedback and continuous improvement. - Change Management: Recognizing when and why operational change is necessary to improve performance, stay competitive, or adapt to new circumstances. The ability to confidently introduce something new or to significantly improve existing practices, processes, and standard operating procedures. - Business Acumen: Having the fundamental understanding of how the business operates and using it to make informed and logical decisions; the capacity to anticipate future trends, strategically forecast, and devise innovative solutions that enable an organization to achieve its long-term goals. Technical Competencies - Microsoft Office Suite - Workday experience a plus - Physical Requirements: - Visual: Visual acuity to read information from computer screens, forms and other printed materials and information - Verbal: Able to speak (enunciate) clearly in conversation and general communication. - Hearing: Hearing ability for verbal communication, conversation, responses via telephone, telephone systems, and face-to-face interactions. - Manual Dexterity: Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. - Sitting: Ability to sit at workstation for long periods of time. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com. Questions? - Please review our privacy notice available at the following www.allianceoneinc.com/careers - For additional information on AllianceOne visit our website at www.allianceoneinc.com

Title: Collections and Medicaid Specialist Location: Edina United States Job Description: Cassia, a leading provider of senior care and services, has a rare and exciting opportunity for an experienced Collections and Medicaid Specialist to join our team at the corporate office in Edina, MN! In this role, you will be responsible for identifying aging receivables, initiating and conducting all collections activities for assigned accounts, and assisting residents and families with Medical Assistance application procedures. We are looking for someone with 3+ years of experience in collections and Medicaid application processing, along with a solid understanding of collections procedures, timelines, and applicable laws and regulations. This is a Full-Time, benefit-eligible position that requires onsite work at our Edina corporate office for the first six months, with potential for a hybrid remote schedule afterward. This position reports to our Associate VP of Revenue Cycle Management. If you’re organized, compassionate, and want to make a difference, we’d love to hear from you! Position Type: Full-Time Pay range: $45,000 to $55,000 Location: 7171 Ohms Lane, Edina, MN 55439 Collections and Medicaid Specialist responsibilities: - Proactively identify aging receivables and initiate all collection activities for sites assigned. - Assist residents and families with Medical Assistance (MA-LTC) application procedures, including gathering and reviewing income and asset verification. - Guide residents and families through complex MA-LTC eligibility requirements, including asset spenddown, transfers, and documentation requests. - Assist with MNsure applications when applicable. - Conduct difficult and sensitive financial conversations regarding patient liability, spenddown, and outstanding balances. - Provide education on what MA covers and does not cover. - Develop and implement payment plans to collect outstanding balances. - Coordinate and prepare for monthly collection meetings. - Perform other related duties and tasks as assigned. Collections and Medicaid Specialist requirements: - 3+ years’ experience in collections and hands-on Medical Assistance (MA-LTC) application processing required. - Direct experience assisting with completion, submission, and follow-up of MA-LTC applications strongly preferred. - Working knowledge of long-term care Medicaid eligibility, including asset and income verification requirements. - Must have proficiency in word-processing and spreadsheet applications. - Intermediate knowledge on excel and formulas. - Must be familiar with Accounts Receivable software. - Strong understanding of collection procedures and privacy laws required. - Knowledge of Healthcare collections a plus. - Ability to influence/persuade others in often confrontational/sensitive situations. - Strong organizational, analytical problem-solving skills. - Excellent customer service and interpersonal skills. Cassia Benefits: - Competitive Pay with experience-based raises - Tuition Assistance & Student Loan Forgiveness (site-specific) - Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match - Comprehensive Health Benefits (Medical, Dental, Vision, Disability, Life Insurance) for Full-Time Employees - Employee Assistance Program with free confidential counseling/coaching for self and family members About Us: Cassia is a nonprofit, mission-driven senior care organization with over 200 years of experience. Located in Edina, MN, our home office supports a network of senior living communities and services across Minnesota, North Dakota, Iowa, Colorado, and Florida. At Cassia we are dedicated to fostering fullness of life for older adults by providing compassionate, high-quality care. Our Service Standards of Respect, Excellence, Integrity, Stewardship, Compassion, Collaboration, Unity, and Innovation are the bedrock of all that we do. We value inclusivity, collaboration, and professional growth, ensuring our employees feel supported in their careers. Join us and become part of a nonprofit organization that truly makes a difference! Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.

Title: Collection Specialist Location: Charlotte United States Job Description: Full time job requisition id JR128674 Company:Driven Brands Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things. Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together. Performance matters. We take pride in it. We own it. We show up for one another and for our communities. Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together. JOB DESCRIPTION: Collection Specialist Charlotte, NC - hybrid in Uptown Driven Brands is seeking a motivated Collection Specialist with experience in high volume collections to join our team! What you'll Drive: - Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers - Investigates credit applications and approves applications within established guidelines for companies and individuals - Liaises with corporate customers and other departments to resolve credit problems - May collect and negotiate terms of payment on overdue accounts - Responsibilities are within the Credit and Collections Function as a generalist or in a combination of Disciplines - KSAs: Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience - Identifies key issues and patterns from partial/conflicting data - Takes a broad perspective to problems and spots new, less obvious solutions - Completes work with a limited degree of supervision - Likely to act as an informal resource for colleagues with less experience What you'll Bring: - High school diploma (or equivalent) - 2+ years of experience in high volume collections Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. #LI-AS1 #HYBRID #DBCORP Get early access to 50% of your earned wages at any time through our myFlexPay program.