• Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value • Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention • Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn • Conducting business reviews to align product usage with client goals and recommending improvements • Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies) • Serving as the 'voice of the customer' to provide product teams with feedback on improvements

• Manage the relationship with existing accounts • Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts • Create demand for the organization's products and services • Build and maintain sales territory of smaller accounts • Conduct regular status and strategy meetings with the customers • Coordinate sales forecasts with internal team • Manage co-op accruals and set-up new customers into Medline's systems

• Support active retail programs (resets, audits, store visits, etc.) • Monitor project progress within our systems • Follow up with field reps to ensure work is completed on time • Help fill open work by coordinating with recruiting • Communicate with internal teams to keep operations running smoothly • Track outstanding work and step in before things fall behind

• Lead our most strategic partner relationships in Workday Wellness • Define and execute our strategy with leaders across the business • Lead strategic partner relationships and deliver sizable, net-new revenue growth with partners • Build complex and bespoke partner relationships, establishing trust and developing joint go-to-market plans • Take ownership and accountability, move with speed and deliver results on behalf of the partner