• Manage the relationship with existing accounts • Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts • Create demand for the organization's products and services • Build and maintain sales territory of smaller accounts • Conduct regular status and strategy meetings with the customers • Coordinate sales forecasts with internal team • Manage co-op accruals and set-up new customers into Medline's systems

• Support active retail programs (resets, audits, store visits, etc.) • Monitor project progress within our systems • Follow up with field reps to ensure work is completed on time • Help fill open work by coordinating with recruiting • Communicate with internal teams to keep operations running smoothly • Track outstanding work and step in before things fall behind

• Lead our most strategic partner relationships in Workday Wellness • Define and execute our strategy with leaders across the business • Lead strategic partner relationships and deliver sizable, net-new revenue growth with partners • Build complex and bespoke partner relationships, establishing trust and developing joint go-to-market plans • Take ownership and accountability, move with speed and deliver results on behalf of the partner

• Serve as the senior relationship owner for our value-based provider, health plan, community and health systems partnerships • Build trusted relationships with key executives and operational stakeholders • Understand client strategic priorities, population health goals, and success metrics • Act as the primary advocate for client needs while aligning with company strategy • Ensure long-term client satisfaction, retention, and strategic alignment • Drive successful adoption and performance of Enhanced Care Management, Palliative Care, and Advanced Care Planning services • Ensure programs achieve targeted KPIs including revenue realization, quality metrics, and cost outcomes • Translate operational results into measurable business impact for partners • Own revenue realization including renewals, expansions, and contract extensions • Develop and own strategic account plans that identify risks, opportunities, and growth pathways • Identify upsell and cross-sell opportunities as clients expand program adoption • Forecast revenue and account health across the portfolio • Coach and mentor Account Managers in relationship management, problem solving, and strategic account planning • Establish and maintain scalable processes and playbooks for account management • Ensure consistent execution across implementations, expansions, and ongoing client engagement • Build a high-performing client success function as the company scales • Oversee implementation of new accounts, service expansions, and software releases • Coordinate internal readiness across Technology, Clinical, Enrollment, RCM, Product, and Compliance teams • Ensure commitments, timelines, scope, and expectations are clearly managed • Escalate and resolve issues quickly to protect client success • Ensure clients clearly understand the impact of the partnership • Monitor KPIs, SLAs, and operational outcomes • Lead Monthly or Quarterly Business Reviews with clients • Translate performance into business impact (ROI, savings, quality and growth)