• Develop durable customer relations across all levels in the value chain. • Gain knowledge of the industry, our products, and our tools to become the go-to coating advisor for your customers. • Identify, support and drive innovation from and to the market that enhances our customers’ sustainability and productivity. • Sell our products and services to new and existing customers. • Ensure the achievement of monthly and annual sales, margin and opportunity targets. • Plan and lead impactful visits to customers. • Prepare Key Account plans, build and maintain your Sales pipeline in Salesforce.com • Resolve customer complaints in a timely and satisfactory manner. • Grow your internal network to learn, get support and accelerate the above.

• Deliver substantial ARR growth with our alliance partners, using a combination of marketing, channel sales, and ongoing account management • Build and execute against alliance growth plans outlining strategies to generate ARR growth through each alliance • Lead QBRs, pipeline reviews and ongoing business planning with alliance partners • Support retro studies and the pre-sales process alongside alliance sellers • Host ongoing partner enablement sessions to educate sellers, CSMs and product teams • Build and maintain relationships with key stakeholders across alliances, including sales, customer success and product • Support technical integrations into partner platforms based on SentiLink best practices

• Complete reporting and data requirements based on client and team needs • Be accountable for customer satisfaction and retention of assigned client(s) • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary • Identify product gaps by conducting business impact assessments and managing client expectations • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

• Strategically plan, develop, and execute a territory growth plan for states within the Pennsylvania and Tennessee region. • Identify, qualify, and manage prospective clients through the sales funnel using Salesforce and Salesloft. • Understand district pain points and goals; craft tailored solutions leveraging Parallel Learning’s suite of services. • Cultivate long-term relationships with key district administrators, special education leaders, and decision-makers. • Work cross-functionally with marketing, partnerships, operations, and customer success teams to ensure seamless onboarding and client satisfaction. • Maintain up-to-date knowledge of education trends, funding models, and state-specific regulations affecting special education services. • Consistently achieve and exceed quarterly and annual revenue and pipeline targets.