At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. The Roles These Technical Program Manager roles will lead critical initiatives across Netflix’s Cloud Infrastructure and its AI Platform, partnering closely on migrations, adoption, and scalability of these infrastructure platforms. Each role will drive high-impact, cross-functional programs supporting different areas: One role will support Netflix’s Cloud Infrastructure, focusing on fleet-wide modernization, agility, scalability, reliability, and efficiency while abstracting complexity for internal customer teams. This role requires experience driving Cloud Infrastructure scalability, reliability, and efficiency at a large scale, a proven ability to develop deep internal customer relationships, and an understanding of how to adapt cloud infrastructure for changing business needs. Netflix’s Cloud Infrastructure serves as the backbone for Netflix's growing scale and engineering productivity, representing a critical strategic capability spanning compute, networking, storage, infrastructure management, performance engineering, and platform services. One role will support Netflix’s AI Platform, focusing on adoption, scalability, modernization, and internal partnerships while abstracting complexity for internal customer teams. This role requires proven experience improving and scaling machine learning infrastructure for in-product use, building long-term solutions with both engineers and ML practitioners, a proven ability to develop deep internal customer relationships, and an understanding of AI/ML in-product lifecycles. Netflix’s AI Platform enables ML and AI practitioners to seamlessly develop, train, deploy, serve, and manage models, empowering rapid innovation and business impact at every stage of the ML/AI lifecycle. One role will support both areas and requires at least the core TPM competencies listed below. All roles will own and drive multiple cross-functional programs in collaboration with technical teams that focus on scalable, reliable, and secure infrastructure, ensuring that infrastructure investments deliver meaningful outcomes for both platform reliability and customer needs. Responsibilities: - Lead initiatives that drive adoption and scalability of infrastructure platforms, including large-scale platform modernization, migrations, and feature rollouts. - Partner closely with leaders, engineers, PMs, and practitioners to decompose complex problem spaces into technical execution plans with well-defined milestones, ownership, and success criteria. - Drive execution rigor by tracking progress, managing dependencies, and proactively identifying risks, trade-offs, and mitigation strategies while implementing minimal process. - Communicate clearly and consistently with technical leadership and stakeholders on progress, risks, and decisions. - Use insights from program execution to influence platform evolution, architectural direction, and operational practices over time. Requirements: - 7+ years of experience leading large-scale technical programs in infrastructure, internal platforms, or distributed systems, working directly with engineering teams. - Experience driving programs across infrastructure layers to develop scalable platforms that support diverse business needs. - Proven experience creating partnerships with cross-functional teams, driving large-scale technical strategies, debating technical approaches, and building long-term scalable solutions with engineers. - Proven ability to identify gaps in solutions and weigh in on product vs. technology trade-offs. - Excellent written and verbal communication skills, with the ability to articulate technical constraints, trade-offs, and business impact to diverse audiences. - Self-starter who enjoys quickly bringing organization and direction. - Proven ability to operate in 0→1 and evolving problem spaces, quickly bringing order and execution discipline without adding too much process. - Understanding of challenges in high-scale distributed systems, architectures, and data layers. What sets you apart? - You can drive from strategy to execution with minimal direction. - You enjoy orchestrating programs with many moving parts - people, needs, and technologies. - You aren’t afraid to get your hands dirty, pulling data to provide insight, debug issues, and monitor system health. - You have a data-driven mindset in your decision-making. - You have a deep understanding and point of view within your technical domain(s) of expertise. - You have a healthy blend of technical knowledge with a customer-focused mindset and empathy. - You are a strong systems thinker with the ability to connect infrastructure capabilities to business outcomes. Nice to have: - Experience with fleet-wide cloud efficiency and/or building a culture of cost efficiency. - Experience with machine learning training and experimentation. - Experience with machine learning pipelines. - Experience with inference at production scale. - Experience applying AWS cloud services at a large scale. - Experience with Kubernetes used natively in platform services. - Experience with 3rd party vendors/tools for training and inference experimentation uses. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $420,000.00 - $630,000.00. This compensation range will vary based on location. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled.

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role We are seeking a highly skilled Senior Technical Program Manager (TPM) to drive large, cross‑functional engineering programs across the Product & Technology organization. This is a senior individual‑contributor role that requires strong technical fluency, structured program execution, and the ability to communicate effectively with senior engineering and product leaders. The Senior TPM partners closely with engineering, product, and architecture teams to translate business and product strategy into clear, executable program plans. This role maintains working knowledge of cloud‑based systems, distributed architectures, APIs and services, data flows, and modern SDLC/DevOps practices, while focusing on delivery predictability, dependency management, and risk mitigation. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities - Lead the end‑to‑end execution of complex, multi‑team engineering programs, ensuring clear program structure, milestones, and delivery cadence. - Partner with engineering and product to define program goals, success metrics, and delivery commitments aligned to roadmap priorities. - Develop and maintain detailed program plans, timelines, dependency maps, risk registers, and mitigation strategies. - Track and report program health, execution metrics, risks, and dependencies to senior engineering, product, and technology leadership. - Facilitate regular program‑level forums (status reviews, risk reviews, dependency syncs) to ensure alignment and timely decision‑making. - Coordinate cross‑team dependencies and sequencing across multiple engineering teams and, where applicable, vendor partners. - Support engineering planning cycles (quarterly planning, PI planning, roadmap reviews), ensuring backlogs are scoped, estimated, and aligned with program objectives. - Implement and reinforce best practices in technical program governance, SDLC alignment, change management, and delivery hygiene. - Collaborate with finance, product, and engineering leadership to support capacity planning, resource allocation, and budget tracking as needed. - Ensure engineering readiness for major launches and releases by partnering with Operations, and Test teams. What We Look For in a Candidate - Bachelor’s degree in a technical field or equivalent practical experience; advanced degree is a plus. - 8–12+ years of experience delivering complex technical programs in large‑scale, matrixed technology organizations. - Strong technical fluency in system architecture, APIs/services, data flows, and modern SDLC/DevOps practices. - Proven ability to communicate complex technical concepts, risks, and trade‑offs clearly to senior engineering and product leaders. - Demonstrated experience managing cross‑team dependencies and driving execution across multiple engineering domains. - Strong ability to operate in ambiguous environments and translate high‑level strategy into structured, actionable program plans. - Excellent stakeholder management and collaboration skills across Product, Engineering, Architecture, Operations, and Finance. - High ownership mindset with strong operational rigor, attention to detail, and focus on delivery predictability. - PMP/PMI, Agile/SAFe, or Lean certifications are a plus. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure Requisition #: 341756 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

• Lead end-to-end delivery of complex, multi-team software programs, including mobile applications, data platforms, and system migrations • Translate high-level strategy into clear roadmaps, milestones, and execution plans • Drive stakeholder alignment and decision-making across cross-functional teams • Identify technical dependencies, risks, and integration points across systems and proactively mitigate issues • Establish scalable program frameworks, including governance models, release readiness criteria, and rollback strategies • Implement processes for dependency management, change control, and cross-team communication • Communicate program status, risks, and trade-offs to stakeholders and leadership in a clear and structured manner • Develop go/no-go frameworks and decision records to support high-quality releases • Partner with engineering leaders to evaluate technical options and drive pragmatic solutions • Continuously improve program management standards, templates, and tooling

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Solution Architect / Technical Program Manager Solution Architect cum Project Manager All About Us The Services team is a key differentiator for Mastercard, providing support that helps our customers grow. This team is responsible for delivering end-to-end solutions to a diverse, global customer base. We combine traditional management consulting with our rich data assets and proprietary technology to offer clients powerful strategic insights and recommendations. Our suite of services is anchored in data-driven technology and innovation, encompassing consulting, loyalty and marketing programs, test-and-learn business experimentation, and comprehensive data-based information and risk management services. While our primary expertise is in the payments industry, Mastercard Services collaborates with major retailers, airlines, and other enterprises, leveraging insights derived from both within and outside our extensive network. All About the Role Make an Impact as a Managing Consultant, Digital Labs Digital Labs is a client-facing, execution-oriented team that leverages accredited change management skills and domain expertise to partner with clients and generate measurable value by: • Developing new products and strategies to bring them to market efficiently and seamlessly• Successfully design tailored solutions, implementing complex technology assets and delivering challenging transformation programs to establish new standards for business operations• Building clients' internal skills, knowledge, and experience in critical domains• Transforming client processes and optimizing management practices As a Managing Consultant, you will oversee a portfolio of projects that align with strategic changes or initiatives, each with significant organizational impact. You will manage complexities and inherent risks across a broad spectrum of business areas, where strong interdependencies and resource sharing are common. Your responsibilities include managing benefits from their initial identification and definition through to full realization and measurable improvement. This position requires an intersection of two disciplines: demonstrated excellence in project management as well as in-depth technical knowledge across IT topics such as software development, APIs, IT and enterprise architecture, and IT service management. Leadership in project management and stakeholder engagement is essential, as is the ability to manage large, multi-party teams. A strong grasp of current trends in IT development, architecture, and service processes is also crucial. All About You• Demonstrated experience delivering large-scale digital enterprise programs in the financial services sector, from initiation through to benefit realization• Analyze business requirements and design tailored solutions leveraging platform functionalities. Provide technical consultation and validate solutions through proofs of concept and feasibility assessments• Proven leadership of PMOs across varied clients and businesses, including risk identification and mitigation, issue resolution, plan development, and adherence to agreed timelines, budgets, and quality standards-with examples of adjusting scope and objectives to maximize program value• Formal accreditation in recognized PM/PMO, change, or service management methodologies is expected; experience with Agile methodologies and/or as a scrum master is advantageous• Ability to develop and maintain strong client relationships, serve as a go-to resource for client staff, and be sought after for industry and firm expertise Identify new business opportunities and communicate them to executives for pursuit; begin leading sales efforts and contribute to proposals and new client development Analyze various aspects of clients' organizational systems and cultures as input into stakeholder mapping and sales processes • Effectively leverage subject matter experts to design optimal solutions for clients• Exemplary interpersonal and influencing skills, with the ability to direct multiple workstreams across large, multifaceted project teams• Strong writing, presentation, and public speaking abilities, with the capacity to influence at all organizational levels. Excellent analytical skills with the ability to articulate customer opportunities in financial terms, including value quantification, effort estimation, and scope definition• Demonstrated initiative and adaptability in developing solutions or modifying approaches to achieve defined objectives and benefits; ability to manage multiple tasks in a fast-paced, deadline-driven environment• Work closely with the technical team to facilitate smooth implementation and customization of solutions. Collaborate with development, QA, and sales teams to address client requirements. • Efficiently allocate and manage technical resources, ensuring project teams have the necessary skills and tools to fulfill their responsibilities• Exhibit authentic leadership and integrity, demonstrate gravitas, and lead multidisciplinary teams in a matrixed environment; mentor staff, evaluate performance, and provide constructive feedback; achieve team consensus around business goals• Experience with building functional specifications is a plus All About Your Education & Skills• Bachelor's degree or equivalent qualification required; advanced degree or MBA preferred• Professional accreditation such as Project Management Professional (PMP) is desirable• 7+ years of experience in a similar role, with a proven record of managing successful projects• Experience implementing full tech stack solutions across various technology tiers: channels, middleware, back-end, and front-end• Demonstrated expertise in both Agile/Scrum and waterfall project management methodologies, with the ability to manage complex projects within the financial services sector• Extensive experience in solution architecture, with a focus on cards and payment solutions within financial services.• Deep knowledge of payment processing, card management systems, payment gateways, and standards such as EMV, PCI DSS, ISO 8583, AS2805 and ISO 20022.• Hands-on experience with integration technologies (e.g., APIs, microservices, middleware) and secure payments infrastructure.• Strong understanding of security, compliance, and regulatory requirements in the payments domain.• Proven ability to design and document complex architectures and integration patterns.• Excellent stakeholder management, communication, and problem-solving skills.• Familiarity with agile delivery methodologies and DevOps practices.• Experience working with cloud platforms (e.g., AWS, Azure, GCP) and modern technology stacks is highly regarded.• Able to design and implement enterprise-level architectural artefacts including business capability models, value stream maps, solution blueprints leveraging frameworks such as TOGAF, BABOK and BPMN.• Comfortable with high levels of client interaction and focused on developing strong relationships• Advanced proficiency with Word, Excel, and PowerPoint; familiarity with project management tools preferred• Skilled in project management tools such as MS Project, Trello, and Rally/JIRA• Knowledgeable in data architecture and database management, with experience in a wide range of data analytics tools and technologies considered an asset• Willingness to travel as required• Eligible to work in Australia for long term Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.