• Lead end-to-end delivery of complex, multi-team software programs, including mobile applications, data platforms, and system migrations • Translate high-level strategy into clear roadmaps, milestones, and execution plans • Drive stakeholder alignment and decision-making across cross-functional teams • Identify technical dependencies, risks, and integration points across systems and proactively mitigate issues • Establish scalable program frameworks, including governance models, release readiness criteria, and rollback strategies • Implement processes for dependency management, change control, and cross-team communication • Communicate program status, risks, and trade-offs to stakeholders and leadership in a clear and structured manner • Develop go/no-go frameworks and decision records to support high-quality releases • Partner with engineering leaders to evaluate technical options and drive pragmatic solutions • Continuously improve program management standards, templates, and tooling

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Solution Architect / Technical Program Manager Solution Architect cum Project Manager All About Us The Services team is a key differentiator for Mastercard, providing support that helps our customers grow. This team is responsible for delivering end-to-end solutions to a diverse, global customer base. We combine traditional management consulting with our rich data assets and proprietary technology to offer clients powerful strategic insights and recommendations. Our suite of services is anchored in data-driven technology and innovation, encompassing consulting, loyalty and marketing programs, test-and-learn business experimentation, and comprehensive data-based information and risk management services. While our primary expertise is in the payments industry, Mastercard Services collaborates with major retailers, airlines, and other enterprises, leveraging insights derived from both within and outside our extensive network. All About the Role Make an Impact as a Managing Consultant, Digital Labs Digital Labs is a client-facing, execution-oriented team that leverages accredited change management skills and domain expertise to partner with clients and generate measurable value by: • Developing new products and strategies to bring them to market efficiently and seamlessly• Successfully design tailored solutions, implementing complex technology assets and delivering challenging transformation programs to establish new standards for business operations• Building clients' internal skills, knowledge, and experience in critical domains• Transforming client processes and optimizing management practices As a Managing Consultant, you will oversee a portfolio of projects that align with strategic changes or initiatives, each with significant organizational impact. You will manage complexities and inherent risks across a broad spectrum of business areas, where strong interdependencies and resource sharing are common. Your responsibilities include managing benefits from their initial identification and definition through to full realization and measurable improvement. This position requires an intersection of two disciplines: demonstrated excellence in project management as well as in-depth technical knowledge across IT topics such as software development, APIs, IT and enterprise architecture, and IT service management. Leadership in project management and stakeholder engagement is essential, as is the ability to manage large, multi-party teams. A strong grasp of current trends in IT development, architecture, and service processes is also crucial. All About You• Demonstrated experience delivering large-scale digital enterprise programs in the financial services sector, from initiation through to benefit realization• Analyze business requirements and design tailored solutions leveraging platform functionalities. Provide technical consultation and validate solutions through proofs of concept and feasibility assessments• Proven leadership of PMOs across varied clients and businesses, including risk identification and mitigation, issue resolution, plan development, and adherence to agreed timelines, budgets, and quality standards-with examples of adjusting scope and objectives to maximize program value• Formal accreditation in recognized PM/PMO, change, or service management methodologies is expected; experience with Agile methodologies and/or as a scrum master is advantageous• Ability to develop and maintain strong client relationships, serve as a go-to resource for client staff, and be sought after for industry and firm expertise Identify new business opportunities and communicate them to executives for pursuit; begin leading sales efforts and contribute to proposals and new client development Analyze various aspects of clients' organizational systems and cultures as input into stakeholder mapping and sales processes • Effectively leverage subject matter experts to design optimal solutions for clients• Exemplary interpersonal and influencing skills, with the ability to direct multiple workstreams across large, multifaceted project teams• Strong writing, presentation, and public speaking abilities, with the capacity to influence at all organizational levels. Excellent analytical skills with the ability to articulate customer opportunities in financial terms, including value quantification, effort estimation, and scope definition• Demonstrated initiative and adaptability in developing solutions or modifying approaches to achieve defined objectives and benefits; ability to manage multiple tasks in a fast-paced, deadline-driven environment• Work closely with the technical team to facilitate smooth implementation and customization of solutions. Collaborate with development, QA, and sales teams to address client requirements. • Efficiently allocate and manage technical resources, ensuring project teams have the necessary skills and tools to fulfill their responsibilities• Exhibit authentic leadership and integrity, demonstrate gravitas, and lead multidisciplinary teams in a matrixed environment; mentor staff, evaluate performance, and provide constructive feedback; achieve team consensus around business goals• Experience with building functional specifications is a plus All About Your Education & Skills• Bachelor's degree or equivalent qualification required; advanced degree or MBA preferred• Professional accreditation such as Project Management Professional (PMP) is desirable• 7+ years of experience in a similar role, with a proven record of managing successful projects• Experience implementing full tech stack solutions across various technology tiers: channels, middleware, back-end, and front-end• Demonstrated expertise in both Agile/Scrum and waterfall project management methodologies, with the ability to manage complex projects within the financial services sector• Extensive experience in solution architecture, with a focus on cards and payment solutions within financial services.• Deep knowledge of payment processing, card management systems, payment gateways, and standards such as EMV, PCI DSS, ISO 8583, AS2805 and ISO 20022.• Hands-on experience with integration technologies (e.g., APIs, microservices, middleware) and secure payments infrastructure.• Strong understanding of security, compliance, and regulatory requirements in the payments domain.• Proven ability to design and document complex architectures and integration patterns.• Excellent stakeholder management, communication, and problem-solving skills.• Familiarity with agile delivery methodologies and DevOps practices.• Experience working with cloud platforms (e.g., AWS, Azure, GCP) and modern technology stacks is highly regarded.• Able to design and implement enterprise-level architectural artefacts including business capability models, value stream maps, solution blueprints leveraging frameworks such as TOGAF, BABOK and BPMN.• Comfortable with high levels of client interaction and focused on developing strong relationships• Advanced proficiency with Word, Excel, and PowerPoint; familiarity with project management tools preferred• Skilled in project management tools such as MS Project, Trello, and Rally/JIRA• Knowledgeable in data architecture and database management, with experience in a wide range of data analytics tools and technologies considered an asset• Willingness to travel as required• Eligible to work in Australia for long term Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team The Partner Management team is responsible for managing and developing relationships with key partners. They work closely with internal teams to align partner activities with company goals and provide exceptional support to our partners. The team operates at the center of a rapidly evolving revenue AI landscape, engaging deeply with leading AI, ISV, and Cloud partners to accelerate innovation and strategic growth. The Role The Senior Partner Manager – ISVs & Technology Partners is responsible for both expanding strategic relationships with existing partners and building new partnerships across ISVs and technology partners. This role is focused on developing and executing high-impact co-sell motions, driving partner-sourced and partner-influenced pipeline, and enabling internal sales teams to effectively engage partners to accelerate revenue growth. This individual will define and scale joint go-to-market strategies, align field sales organizations, and operationalize co-sell programs that deliver measurable business outcomes. A key component of this role includes helping build and scale the Outreach MCP Marketplace by recruiting, onboarding, and activating partners. Success requires a balance of strategic partnership development, new partner creation, ecosystem building, and strong cross-functional execution. Location: Open to remote within the United States. Your Daily Adventures Will Include Strategic Partner Management & Expansion - Build and grow executive and field-level relationships with key existing ISV and technology partners. - Identify opportunities to expand existing partnerships through new integrations, solution plays, and joint use cases. - Develop and execute joint business plans aligned to mutual growth objectives New Partner Development & Marketplace Buildout ● Identify, recruit, and onboard new ISV and technology partners aligned to strategic priorities ● Play a key role in building the Outreach MCP Marketplace by sourcing, evaluating, and activating partners ● Define partnership value propositions, integration strategies, and joint GTM plans for new partners ● Accelerate time-to-value for new partners through structured onboarding and early co-sell and pipeline generation motions Co-Sell & Pipeline Development ● Design, launch, and scale co-sell motions with both existing and new partners ● Drive partner-sourced and partner-influenced pipeline through account mapping, joint prospecting, and coordinated sales plays ● Partner closely with sales leadership to ensure consistent execution of co-sell motions across regions and segments Internal Sales Enablement ● Enable Outreach sales teams on how to effectively engage with ISV and technology partners ● Build and deliver playbooks, training, and tools to drive field alignment and partner engagement ● Act as the internal advocate for partners, ensuring alignment across sales, marketing, and product teams Partner GTM & Programs ● Collaborate with partners on joint go-to-market initiatives, including campaigns, events, and industry solution plays ● Support marketplace and integration strategies, including co-development opportunities with technology partners Performance & Accountability ● Own and track partner-driven pipeline, revenue, and co-sell metrics across both existing and new partners ● Establish KPIs and reporting to measure success, partner ramp, and ongoing performance ● Provide regular updates and insights to senior leadership on partner impact and growth opportunities Market Intelligence & Strategy ● Stay current on hyperscaler and GSI strategies, ecosystem trends, and competitive landscape ● Identify whitespace opportunities for new partnerships and expansion areas within existing partners Our Vision of You - 5 plus years of experience in partner management and, partnership development, within IT, technology, or software environments. - Proven track record of quota achievement and driving partner-led customer engagements. - Demonstrated ability to define, execute, and scale partner strategies that deliver measurable business impact. - Proven experience managing and expanding ISV and technology partnerships while also building new partnerships from the ground up. - Experience building or scaling partner ecosystems and/or marketplaces, including recruiting and onboarding partners. - Familiarity with emerging partner ecosystems and initiatives (e.g., MCP) is a strong plus. - Strong understanding of industry trends, competitive landscape, and market dynamics. - Exceptional communication, negotiation, and interpersonal skills, with the ability to influence across internal and external stakeholders. - Strong analytical, problem-solving, and organizational skills, with the ability to operate independently and collaboratively in a fast-paced environment. - Proficiency with CRM and productivity tools, including Salesforce (SFDC), Google Workspace, and Outreach. - Bachelor’s degree in Business, Marketing, Computer Science, or related field. - Ability to travel as needed. $163,000 - $193,000 a year Compensation for this role is a mix of a base salary and a variable component. The total compensation will range between $163,000 - $193,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. #remote #LI-AK1 Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of an IT Program Manager at Coupa: The Senior Technical Program Manager will lead the delivery of complex, cross-functional technical programs that support Coupa’s strategic and operational priorities. This role partners closely with business and technology leaders to translate objectives into executable programs, drive alignment across teams, and deliver measurable business outcomes. The ideal candidate will have a proven background in delivering complex IT programs in a dynamic and fast-paced environment. What You'll Do: - Lead and manage multiple complex technical programs from initiation through delivery, ensuring alignment to scope, timeline, budget, and intended business value. - Own program planning and execution, including resource coordination, milestones, cross-program dependencies, and risk mitigation. - Drive programs that span enterprise platforms such as ERP, CRM, and related financial and operational systems (e.g., NetSuite, Salesforce, and adjacent tooling). - Lead delivery of business-facing enterprise initiatives, including programs supporting sales-to-revenue operational processes across multiple systems and teams. - Partner with key stakeholders and senior leadership to align on priorities and drive execution on business-critical initiatives. - Proactively identify delivery risks, organizational constraints, and dependencies; drive resolution through influence, escalation, and clear decision framing. - Facilitate program reviews and executive-level updates, providing clear, concise reporting on progress, risks, issues, and decision points. - Continuously improve delivery rigor, execution quality, and operating rhythms across programs. What You Will Bring to Coupa: - 8+ years of experience leading complex, cross-functional IT programs in dynamic, fast-paced environments. - Demonstrated success delivering enterprise, business-facing initiatives spanning multiple core systems (e.g., ERP, CRM), including cross-system integrations. - Experience supporting sales, finance, or revenue operations programs is strongly preferred. - Strong understanding of IT delivery models, system integrations, and the software development lifecycle (SDLC). - Proficiency in project management tools and software (e.g., JIRA, Smartsheet, Confluence). - Exceptional program planning, risk management, and execution discipline with a track record of delivering measurable business outcomes. - Proven ability to influence and align senior stakeholders and executive leaders. - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; PMP, CSM, or equivalent certification preferred. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.