• Assist with populating, maintaining and updating e-Billing data for our e-Billing clients across the firm’s and clients’ 3rd party applications. • Coordinate resubmission of invoices with billing specialists/billing attorneys/secretaries. • Review client e-billing guidelines and various vendor platforms to ensure proper set up of e-billing clients in the system. • Ensure compliance with the firm’s billing policies and resolving any potential discrepancies before live rollout. • Assist E-Billing team with e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, and updating status reports/matter profiles when needed. • Clearly communicate and respond to inquiries and requests made by clients, attorneys, and business services professionals. • Supervise the e-billing process, including maintaining and monitoring eBillingHub, and e-billing vendor websites to ensure that all invoices are submitted timely and successfully. • Work with the billing/e-Billing/collection teams to monitor and resolve any billing issues, ensuring quick resolution and maintaining client satisfaction. • Document meetings/discussions with billers, partners and clients for actions and/or later follow-up. • Interact daily with the E-Billing, Billing & Collection teams. • Ad hoc reports for attorneys as needed. • Handle special assignments/projects, complex e-billing and additional duties as assigned.

• Process billing for domestic and international customers. • Register and maintain contracts. • Manage system license releases and register time bank entries in Iniflex. • Apply adjustments (monthly, annual, hourly rate, budget table). • Register accounts on clients' platforms and manage platform access. • Support the Accounts Receivable team, ensuring all billings align with contracts and commercial terms. • Support analyses (international clients, quotations). • Handle and manage tickets through the Orquestra platform. • Provide customer service and support via email, phone and WhatsApp. • Draft and update internal procedures as needed. • Other duties related to the role.

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. The Bilingual Patient Billing Representative is responsible for initial telephone contact with patients, clients, and insurance companies to answer billing questions and receive payment for services. ***Position will be fully remote after training has been completed in full*** Locations: Dallas, Texas 75247 Days: Monday - Friday Hours: 8:00 AM - 4:30 PM DUTIES: - Take incoming calls from patients, clients, and insurance companies in a call center environment. - Quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous and professional manner at all times. - Accurately and concisely document patient’s account with proper feedback, call summary, and any resolution provided during each call. - Help to identify trends and takes action to help prevent negative impact to the patient and/or client. - Answer questions and resolve inquiries that do not involve extensive research. - Research/Review Explanation of Benefits (EOBs) that reflect payment or denial of patient medical claims in order to respond to patient/client inquiries. - Process credit card transactions with patients over the phone and correctly apply proper payment. - Work patient correspondence with regards to updating insurance information, address corrections, bankruptcies, returned mail, etc. EDUCATION/KNOWLEDGE: - High School diploma or equivalent. - Some college helpful. Ability to effectively communicate orally and in writing with clients and patients. - Knowledge of Medical Insurance claim processing. - Familiarity with Microsoft software including Excel, Word, and Outlook. - Detail-oriented with the ability to communicate information related to Explanation of Benefits, charge detail, and patient responsibility in an effective and courteous manner. EXPERIENCE: - Minimum 2 years' experience in a medical billing environment required with at least 1-year experience in a customer service capacity preferred. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: ProPath Services, LLC Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Role Description Du arbeitest an der NTS.suite, einer auf MS Dynamics Business Central basierenden ERP-Lösung für Stadtwerke und Energieversorger mit Fokus auf Abrechnung und Finanzprozesse. Hinter dem Produkt steht eine etablierte Product Unit mit rund 150 Mitarbeitenden sowie ein Beratungsteam mit 30 Spezialisten. Im Billing-Team arbeitest du direkt mit zwei erfahrenen Experten zusammen, betreust überwiegend Bestandskunden und hast kurzen Weg zu Entscheidungen bei gleichzeitig hoher fachlicher Tiefe: - Du berätst Stadtwerke bei der Umsetzung und Optimierung ihrer Abrechnungsprozesse in der NTS.suite. - Du analysierst Geschäftsprozesse und entwickelst konkrete Lösungen für Billing, Tarifierung und Abrechnung. - Du setzt Anforderungen um und begleitest Projekte von der Analyse über Tests bis zur produktiven Nutzung. - Du unterstützt Kunden im laufenden Betrieb bei komplexen Fragestellungen und Fehleranalysen. - Du planst und führst Workshops sowie Schulungen für Anwender und Key User durch. Qualifications - Du hast Erfahrung mit Billing- oder Abrechnungssystemen und verstehst zentrale Abrechnungslogiken (z. B. SLP, RLM, Tarife, Abschläge). - Du hast Freude an Zahlen, analysierst strukturiert und löst komplexe fachliche Fragestellungen. - Du kommunizierst sicher mit Kunden und bist kein reiner Backoffice-Abrechner. - Du arbeitest eigenständig, priorisierst sauber und übernimmst Verantwortung für deine Themen. - Du hast idealerweise Erfahrung in der Energieabrechnung oder im Umfeld von Stadtwerken / EVU. Benefits - Flexible Arbeitszeitmodelle. - Modernes Arbeitsumfeld. - Individuelle Weiterbildung. - Sportliche und soziale Events. - Gesundheits- und Nachhaltigkeitsangebote. - Attraktive Altersvorsorge.