Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview The Customer Care Specialist, Billing provides world class service to potential patients and patients with the goal to assist with insurance, coverage, and payment options associated with Cologuard. This position supports a flexible work from home model where employees can choose to work onsite at 1 EL or at home. We are hiring for two shifts: Monday–Friday, 10:30 AM – 7:00 PM CT and 1:30 PM – 10:00 PM CT. Essential Duties Include, but are not limited to, the following: - Assist with insurance eligibility details required for kit shipment and patient billing requirements. - Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options. - Educate and assist on inquiries associated with Medicaid, Medicare, and private insurance companies - Navigate supplemental payor websites to determine eligibility. - Collect payment, establish payment plans, assist with Financial Assistance requests, and refunds as appropriate. - Interact with patients, providers, and clients for all aspects of billing through phone, e-mail, or other channels to support incoming calls and place outbound calls. - Quality-focused with a high attention to detail and accurate documentation. - Provide customers with product and service information and route contacts to the appropriate resources. - Stay current with relevant guidelines and policies to maintain compliance with all company procedures and guidelines; including, but not limited to HIPAA, Quality Policies, and the Code of Business Conduct and Ethics. - Perform all job duties according to contact center policies and procedures. - Communicate and act in a professional manner in all interactions with employees of Exact Sciences, patients, providers, and clients. - Demonstrate excellent verbal and written English communication skills. - Ability to apply knowledge of customer service principles and practices. - Ability to work in a team environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly while focusing on tasks and work independently. - Ability to report to work on time and follow attendance guidelines, demonstrating reliable attendance. - Ability to work designated schedule and overtime as needed. - Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day operating telephone, computer, keyboard, and various desktop applications. - You will be required to successfully complete an assessment showing understanding of Exact Sciences Epic processes necessary to the job functions with a score of 80% or higher. Exact Sciences will make a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement. - Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. - Support and comply with the company’s Quality Management System policies and procedures. - Maintain regular and reliable attendance. - Ability to act with an inclusion mindset and model these behaviors for the organization. Minimum Qualifications - High School diploma or GED. - Must be 18 years of age or older. - 2+ years of customer service experience. - Authorization to work in the United States without sponsorship. - Demonstrated ability to perform the essential duties of the position with or without accommodation. Preferred Qualifications - Experience in an inbound/outbound contact center in the healthcare industry. - Knowledge of contact center telephony and technology. - Demonstrated exceptional customer experience. #LI-TA21 Salary Range: $38,000 - 54,000 (National Salary Average) $44,000 - 56,400 (California Salary Average) The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here. Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

Essential Functions Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts. Verifies completeness and accuracy of billing data and revises any errors. Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration. Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines. Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations. Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines. Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information. Requires regular and prompt attendance. Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information. Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments. Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment. Performs other duties as assigned.

Role Description The Bill Review Supervisor is responsible for the supervision of all operations within their designated department. This position functions as a member of the Bill Review Department leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goals of excellent customer service of the bill review department and of CorVel. This is a remote position. - Directs a team of employees (Registered Nurses and Certified Coders) in their day-to-day operations and the quality of services provided, focusing on production, timeliness, and quality of bill review performance. - Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training, and coaching as needed. - Evaluates and maintains appropriate staffing levels to ensure work is completed within internal and external customer turn-around time expectations. - Responsible for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls. - Handles productivity reports and assures departmental coverage. - Acts as a functional resource and assists Manager with operations. - Reinforces policies, procedures, work assignments, etc., by setting examples and following through. - Travel to customer and employee sites as needed to attend meetings, perform training, and otherwise support customers and employees in their job performance as needed. - Additional duties as assigned. Qualifications - Excellent written and verbal communication skills. - Ability to assist team members to develop knowledge and understanding of bill review practice. - Effective quantitative and analytical skills. - Strong leadership, management, and motivational skills. - Ability to remain poised in demanding situations and communicate diplomatically via various communication channels. - Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets. - Strong interpersonal, time management, and organizational skills. - Ability to work both independently and within a team environment. - Knowledge of processing bills on multiple lines of business. - Knowledge of medical terminology, medical billing codes, applicable state fee schedules and/or U&C charge processing. - Ability to travel overnight and attend meetings as needed. Requirements - Bachelor's degree or a combination of education and related experience. - Minimum of 2 years’ experience in medical billing and supervisory/management roles. - Certified Professional Coder (CPC) designation preferred. Benefits A comprehensive benefits package is available for full-time regular employees and includes: - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. At Biologics by McKesson, we simplify access to medication and deliver personalized care that helps patients achieve the best possible outcomes—one patient, one partner, one therapy at a time. Position Summary We are seeking an experienced and highly motivated Cell and Gene Insurance Reimbursement Specialist to support patient access to life‑changing, ultra‑high‑cost therapies. This role requires deep knowledge of complex reimbursement environments—including therapies that often exceed six‑figure cost thresholds—and the ability to navigate evolving payer policies, coverage pathways, and authorization requirements. You will play a critical role in ensuring accurate and timely reimbursement for cell and gene therapies by partnering with patients, providers, payers, and internal teams to streamline the insurance process and remove barriers to access. Key Responsibilities Insurance Verification & Coordination - Verify insurance benefits and coverage for cell and gene therapies, including detailed review of pre‑authorization requirements, exclusions, and high‑cost carve‑outs. - Partner with healthcare providers, market access teams, patients, and payers to secure authorizations for complex, high-value therapies. Appeals & Denials Management - Collaborate with clinical case managers to manage appeals, resolve denials, and address payer escalations related to CGT coverage. - Navigate reimbursement scenarios involving stop‑loss coverage, specialty carve‑outs, and catastrophic case management. Documentation & Reporting - Maintain comprehensive documentation of reimbursement activities, claim statuses, payer responses, and reimbursement outcomes. - Prepare reports to support internal operations, leadership, and patient-facing teams. Regulatory & Policy Compliance - Stay informed on evolving regulations, payer policies, and CMS/Medicare/Medicaid guidance related to cell and gene therapy reimbursement. - Ensure compliance with all healthcare laws, including HIPAA. Patient Support - Provide clear, empathetic guidance to patients and caregivers regarding coverage, reimbursement timelines, and available financial assistance options. Cross-Functional Collaboration - Work closely with clinical teams, billing, market access, data analytics, and patient advocacy groups to streamline reimbursement workflows and improve patient access. Minimum Requirements - 5+ years of experience in specialty pharmacy, rare disease, hospital billing, infusion billing, or comparable healthcare reimbursement settings. - Proven experience handling high‑value or ultra‑high‑cost therapy reimbursements (e.g., cell and gene therapy, transplant, rare disease). - Strong understanding of medical billing, coding, payer policy, and insurance verification processes. - Experience in the specialty healthcare or pharmaceutical space and understanding of manufacturer‑provider‑payer dynamics. Education - Associate degree in healthcare administration, business, or related field preferred. - Relevant certifications in medical billing, coding, or reimbursement processes are a plus. Critical Skills - Strong knowledge of insurance coverage, reimbursement workflows, Medicare/Medicaid guidelines, and high-cost therapy benefit structures. - Exceptional communication skills with the ability to engage patients, providers, and payers effectively. - Strong analytical, research, and problem‑solving abilities, with a focus on resolving complex reimbursement issues. - Ability to prioritize, manage time effectively, and work both independently and collaboratively. - Proficiency in Microsoft Word, Excel, and PowerPoint. Additional Preferred Experience - Direct experience working with cell and gene therapy reimbursement. - Ability to build and maintain strong cross-functional relationships. - Comfort navigating ambiguity in a fast-evolving therapeutic and regulatory landscape. Travel - Up to 20% travel required. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $19.36 - $32.26 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!