Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. The Bilingual Patient Billing Representative is responsible for initial telephone contact with patients, clients, and insurance companies to answer billing questions and receive payment for services. ***Position will be fully remote after training has been completed in full*** Locations: Dallas, Texas 75247 Days: Monday - Friday Hours: 8:00 AM - 4:30 PM DUTIES: - Take incoming calls from patients, clients, and insurance companies in a call center environment. - Quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous and professional manner at all times. - Accurately and concisely document patient’s account with proper feedback, call summary, and any resolution provided during each call. - Help to identify trends and takes action to help prevent negative impact to the patient and/or client. - Answer questions and resolve inquiries that do not involve extensive research. - Research/Review Explanation of Benefits (EOBs) that reflect payment or denial of patient medical claims in order to respond to patient/client inquiries. - Process credit card transactions with patients over the phone and correctly apply proper payment. - Work patient correspondence with regards to updating insurance information, address corrections, bankruptcies, returned mail, etc. EDUCATION/KNOWLEDGE: - High School diploma or equivalent. - Some college helpful. Ability to effectively communicate orally and in writing with clients and patients. - Knowledge of Medical Insurance claim processing. - Familiarity with Microsoft software including Excel, Word, and Outlook. - Detail-oriented with the ability to communicate information related to Explanation of Benefits, charge detail, and patient responsibility in an effective and courteous manner. EXPERIENCE: - Minimum 2 years' experience in a medical billing environment required with at least 1-year experience in a customer service capacity preferred. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: ProPath Services, LLC Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Role Description Du arbeitest an der NTS.suite, einer auf MS Dynamics Business Central basierenden ERP-Lösung für Stadtwerke und Energieversorger mit Fokus auf Abrechnung und Finanzprozesse. Hinter dem Produkt steht eine etablierte Product Unit mit rund 150 Mitarbeitenden sowie ein Beratungsteam mit 30 Spezialisten. Im Billing-Team arbeitest du direkt mit zwei erfahrenen Experten zusammen, betreust überwiegend Bestandskunden und hast kurzen Weg zu Entscheidungen bei gleichzeitig hoher fachlicher Tiefe: - Du berätst Stadtwerke bei der Umsetzung und Optimierung ihrer Abrechnungsprozesse in der NTS.suite. - Du analysierst Geschäftsprozesse und entwickelst konkrete Lösungen für Billing, Tarifierung und Abrechnung. - Du setzt Anforderungen um und begleitest Projekte von der Analyse über Tests bis zur produktiven Nutzung. - Du unterstützt Kunden im laufenden Betrieb bei komplexen Fragestellungen und Fehleranalysen. - Du planst und führst Workshops sowie Schulungen für Anwender und Key User durch. Qualifications - Du hast Erfahrung mit Billing- oder Abrechnungssystemen und verstehst zentrale Abrechnungslogiken (z. B. SLP, RLM, Tarife, Abschläge). - Du hast Freude an Zahlen, analysierst strukturiert und löst komplexe fachliche Fragestellungen. - Du kommunizierst sicher mit Kunden und bist kein reiner Backoffice-Abrechner. - Du arbeitest eigenständig, priorisierst sauber und übernimmst Verantwortung für deine Themen. - Du hast idealerweise Erfahrung in der Energieabrechnung oder im Umfeld von Stadtwerken / EVU. Benefits - Flexible Arbeitszeitmodelle. - Modernes Arbeitsumfeld. - Individuelle Weiterbildung. - Sportliche und soziale Events. - Gesundheits- und Nachhaltigkeitsangebote. - Attraktive Altersvorsorge.

• Provides day-to-day guidance, mentoring, and support to the RCM department • Assists the team in resolving complex claim issues and member escalations, identifies trends, and ensures timely and effective resolutions • Recommends and coordinates training opportunities to enhance RCM member skills and knowledge • Identifies process improvement opportunities and participates in operational initiatives • Collaborates with internal and external stakeholders to resolve complex issues and improve overall credit/refund performance • Establishes effective communication channels to ensure alignment between departments • Actively works and monitors the escalation queue to ensure timely resolution of tasks • Analyzes escalation trends and provides real-time and scheduled feedback to team members • Delivers targeted training and coaching to enhance team members’ understanding of escalation scenarios and best practices • Serves as the primary point of contact for complex or sensitive escalation cases • Creates and processes the weekly refund check utility file in accordance with established timelines and quality standards • Assists with all refund reports and projects as needed • Helps onboard and mentor new team members, reinforcing departmental policies and procedures • Provides backup coverage and support to the supervisor or manager when needed.

Role Description - 有效执行公司及所在区域的市场推广策略，制定个人绩效计划，确保绩效目标的完成及超越完成。 - 就目标客户日常拜访及宣传推广工作，合理安排客户拜访，与目标客户保持良好长期的合作关系。 - 积极有效开发新客户，了解目标客户情况。 - 及时、真实的完成各项工作报表。 - 严格执行公司各项市场活动，了解竞争产品最新动态，准确传递产品信息。 - 监控目标区域市场动向，及时向地区经理/主管汇报。 - 收集患者使用产品后的不良反应信息，及时将相关信息汇报给公司相关部门。 - 负责协助地区经理完成： - 新入职代表的上岗培训：熟悉客户、市场、公司报告系统及相关政策。 - 协助地区经理在团队中进行产品知识的培训。 - 100% 遵守合规所有的相关规定。 Qualifications - 大专以上学历，医、药专业或医、药市场营销专业为佳 - 5年以上医、药行业市场营销相关工作经验 - 熟练使用计算机办公软件 - 具备一定的英语听说读写能力 - 具有良好的语言表达能力及清晰的沟通协调能力 - 通过公司高代认证考试和RDPAC的认证考试 Company Description