About the role: As the Senior Manager of Phones Implementations at PetDesk, you will lead an implementation team responsible for managing the deployment and integration of our VoIP solutions to veterinary practices. Your primary responsibility will be to ensure a seamless onboarding experience for our customers, from following the initial purchase of their phone systems to the successful setup of their infrastructure, often alongside PetDesk Saas solutions. This leadership role requires technical expertise, operational management skills, and customer service excellence. You will work closely with cross-functional teams, including Sales, Implementation Build Teams, Customer Success and Support, to deliver a smooth and efficient implementation experience for our veterinary customers. Apply if you're excited to: - Scale the Implementation team to support 2x growth while maintaining quality and efficiency - Develop and execute the implementation strategy for Phones + SaaS integrated product line - Oversee all aspects of the VoIP implementation process, from initial planning to final execution, continuously refining workflows to improve efficiency and customer satisfaction - Design scalable onboarding and deployment frameworks, establishing implementation KPIs and operational metrics to measure speed, quality and customer service - Drive cross‑functional planning for product launches, aligning teams on timelines, processes, and implementation readiness - Own capacity planning and hiring roadmap while developing a strong bench of Team Leads and Managers - Lead, coach and performance-manage a team of 7-10 implementation specialists, ensuring they have the support and resources to deliver exceptional service and meet project deadlines - Regularly evaluate current implementation processes by listening to customer calls, identifying gaps or inefficiencies, and leading efforts to optimize and standardize best practices across the team - Work closely with Sales, Build, Customer Success, Support, and other teams to coordinate resources, timelines, and deliverables, ensuring alignment with customer needs and company objectives - Act as the escalation point for complex implementation challenges, proactively resolving technical issues and keeping projects on track - Ensure thorough documentation of project progress, regularly update stakeholders and maintain transparency throughout the implementation process About you: - 7+ years of experience in VoIP implementation or a similar technical project management role, preferably within a SaaS environment - 5+ years of experience leading and developing high-performing teams, with full ownership of hiring, coaching and performance management - Proven team leadership experience, including managing international contractors and full responsibility for hiring and performance management - Strong understanding of VoIP technologies, network infrastructure, and telecommunication systems. Familiarity with cloud-based phone systems is a plus - Experience working with external vendors - Proven ability to analyze trends and collaborate across all management levels to drive data-informed decisions and team strategy - Excellent communication and interpersonal skills, with a strong focus on delivering customer excellence - Ability to troubleshoot technical issues and deliver effective solutions under pressure - Proven success implementing, using, and optimizing with Salesforce, Wrike, Monday, Hubspot, or Customer Success software (i.e. ChurnZero) Benefits & Perks: - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $108,000 - $124,000 a year We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

About the role - We are seeking an experienced Control Account Manager (CAM) to lead cost, schedule, and technical performance within assigned control accounts on complex, mission-critical programs. - This role is responsible for owning the full lifecycle of control account performance, including baseline planning, execution tracking, forecasting, and variance management. You will serve as the primary point of accountability for program performance within your scope and work directly with Program Management, Program Scheduling, and Program Controls to ensure alignment between plan and execution. What you'll do - Own control account scope, budget, and schedule performance from baseline through execution - Develop and maintain time-phased budgets and resource plans aligned with the Integrated Master Schedule (IMS) - Ensure alignment between cost and schedule, including proper mapping of work scope, milestones, and resource loading - Partner closely with Program Scheduling to maintain logic integrity, validate status, and ensure schedule reflects execution reality - Ensure accurate Earned Value Management (EVM) performance, including BCWS, BCWP, and ACWP integrity - Develop, maintain, and defend Estimates at Completion (EAC) and Estimates to Complete (ETC) - Perform variance analysis (cost and schedule) and clearly articulate root causes, impacts, and corrective actions - Lead monthly control account reviews and support program-level financial and performance reporting - Partner with Program Controls to ensure data accuracy within systems such as Deltek Cobra - Support baseline change control, including development and justification of Baseline Change Requests (BCRs) - Identify risks and opportunities within control accounts and drive mitigation strategies - Support EVMS compliance activities, including DCMA surveillance, IBRs, and DCAA audits Qualifications - 8+ years of experience in program controls, engineering, program management, or related roles with direct CAM responsibility - Demonstrated experience managing control accounts within an EVMS environment - Strong understanding of EVM principles and ANSI/EIA-748 guidelines - Experience working within integrated cost and schedule environments (IMS-driven programs) - Proven experience developing and defending EACs/ETCs at the control account or program level - Ability to translate technical execution and schedule status into financial performance and forecasts - Experience working with Deltek Cobra and collaborating with scheduling tools such as Microsoft Project or Primavera P6 - Strong communication skills and ability to interface with program leadership, schedulers, and customers - High level of ownership, accountability, and attention to detail - Experience supporting aerospace or defense programs - Background in engineering, program management, or technical execution roles - Experience supporting DCMA or DCAA audits and Integrated Baseline Reviews (IBRs) - Familiarity with ERP systems such as Deltek Costpoint - Active or eligible for a U.S. security clearance

• Assists Project Analysts (PA’s) for the Pre-Pay Correction Program using subject matter expertise, analytical skills, networking with matrix partners/vendors to define overpayment scenarios and define edit rules which deliver acceptable false positive results and financial returns • Supports the PA with management of assigned edits, lifecycles and associated corrective actions • Assists Project Analysts in providing comprehensive business cases for assigned edits. This includes root cause analysis, financial impact, claim volume impact, resource impact, expense of corrective actions, expense of errors, interim and long term solutions with timelines • Authors and maintains Prepay Knowledge Articles, ensuring compliance with Policy & Procedure guidelines • Performs claim testing to validate edit query logic and confirm Knowledge Article clarity • Assists Project Analysts on edit reviews and edit viability based on testing results • Performs quality and false positive reviews to validate edits are running efficiently • Develops and facilitates New Edit and Edit Refresher training • Partners with matrix partners to develop, implement and maintain Prepay Reports • Documents information as required in the Intake Tracker • May perform data queries, data mining in response to needs for the Pre-Pay Correction Program • Consults with team as required to define requirements • Refines requirements as necessary • May participate in requirement sessions and perform testing of applications/databases • Trouble shoots, problem solves with technical experts as required • Works with extended Pre-Pay correction team, Business Intelligence to define requirements for support of systems • Updates and maintains training and resource materials used in the Prepay and Post Pay programs • Maintains the AAPS Training Recording library

Join our Team About this opportunity: About this opportunity: We are looking for dynamic and results-driven CU PFA Heads to lead the finance and project execution for specific customer units. This role offers a unique opportunity to drive operational excellence, ensure the flawless execution of customer business operations in SAP ONE, and align with Ericsson's Process and Accounting Directives. As a CU PFA Head, you will report directly to the MA PFA Head - MACS, playing a crucial leadership role in driving financial strategies, operational performance, and customer satisfaction. What you will do- Drive the financial strategy and operational excellence for your assigned Customer Unit, ensuring full alignment with Ericsson's global processes and directives.- Lead the execution of customer business operations in SAP ONE with a focus on compliance, quality, and efficiency.- Serve as the financial focal point for the O2C process, ensuring adherence to SOX IFRS15 compliance.- Oversee and implement transformation programs aimed at enhancing digitalization and simplifying processes within your Customer Unit.- Maintain and enhance ABC controls, driving and implementing improvement plans whenever necessary.- Act as the trusted financial bridge between your Customer Unit, key stakeholders, and the MA PFA Head - MACS, ensuring alignment, transparency, and shared success.- Collaborate closely with the Global PFA's(former GOC), fostering teamwork for seamless integration of global strategies at the local level.- Ensure data integrity in all operations and provide support for FAS Execution.- Lead team competence development in both technical and soft skills, nurturing growth and professional excellence.- Secure proper use of PFA tools and support the continuous improvement of tools and processes. You will bring Experienced finance professionals with a focus on exceptional leadership, strategy, and project execution skills are invited to apply. We are looking for candidates with:- Experience in financial leadership, project finance, accounting, and compliance, with the ability to manage both strategic and operational priorities.- Demonstrated ability to lead and inspire teams, generating trust and mobilizing for action.-Strong communication skills in English, essential for effective collaboration and stakeholder management.- Deep understanding of O2C processes, including PFA-specific aspects, with direct experience ensuring SOX IFRS15 compliance.- Extensive knowledge of Ericsson processes, tools, and best practices.- Project Management Skills as well as Risk Management Skills- Strong analytical, digitalization, and automation skills, with a focus on developing and implementing innovative solutions.- Ability to build customer-centric solutions while delivering results in a dynamic and fast-paced environment.- Motivated by creating and innovating, with a focus on continuous improvement and operational excellence. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 781442