PetDesk

Role Description The Principal Engineer is a senior individual contributor role within the PetDesk CarePath organization, reporting directly to the Chief of Staff / CarePath Partnership Lead. This position provides technical leadership for the CarePath Loyalty product initiative, partnering closely with Engineering, Product, Operations, and business stakeholders — including third-party drug manufacturers, corporate clinic groups, and individual veterinary clinics — to shape the architecture, scalability, and long-term technical strategy of a rapidly growing platform. The Principal Engineer will: - Lead complex technical initiatives and drive key architectural decisions. - Bring operational awareness and project management experience. - Identify operational efficiencies and contribute to product roadmap discussions. - Ensure that the technical direction of the platform supports customer and partner goals. - Balance strategic thinking with pragmatic execution. - Operate at a systems architecture level and engage in hands-on initiatives. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. - 10+ years of progressive software engineering experience, with at least 3 years operating at a Staff or Principal Engineer level or equivalent technical leadership capacity. - Deep expertise designing and operating distributed systems, integration platforms, APIs, and data-intensive applications at scale. - Demonstrated experience building and supporting complex third-party integrations, preferably within healthcare, veterinary technology, fintech, SaaS, or similarly interconnected ecosystems. - Strong understanding of system architecture, event-driven design, data modeling, and modern cloud-native application development. - Demonstrated project management experience — ability to plan, track, and drive complex technical initiatives across multiple teams and stakeholders without formal PM authority or certification required. - Proven operational awareness — experience identifying inefficiencies in technical workflows or business processes and working cross-functionally to implement meaningful improvements. - Experience serving as a technical point of contact for external customers, partners, or vendors. - Proven ability to influence technical direction across multiple teams and drive alignment without formal authority. - Exceptional communication skills with the ability to translate complex technical concepts into business impact for both technical and non-technical audiences. - Experience evaluating architectural tradeoffs and making pragmatic decisions that balance short-term business needs with long-term scalability. - Strong proficiency in modern programming languages and cloud platforms, with the ability to contribute hands-on when needed. - Self-directed and highly collaborative with a builder's mindset, strong business acumen, and a genuine passion for solving complex problems that impact real customers. Requirements - Lead the technical vision, architecture, and long-term engineering strategy for the CarePath Loyalty platform. - Assist with the design and evolve a platform capable of supporting integrations across dozens of third-party systems. - Participate to architect data pipelines, APIs, and services that enable seamless data exchange. - Partner closely with Product, Engineering, Data, and Operations to translate market opportunities into scalable technical solutions. - Drive architectural decisions that balance speed, flexibility, maintainability, and long-term platform health. - Identify and drive operational efficiencies across the platform. - Oversee the end-to-end technical execution of key initiatives. - Serve as a technical point of contact for external stakeholders. - Participate with architecture reviews and provide project-level oversight for complex initiatives. - Identify and mitigate technical risks associated with third-party integrations. - Evaluate emerging technologies and industry trends related to integrations, data platforms, APIs, and distributed systems. Benefits - $164,000 - $180,000 a year. - PetDesk combines user-friendly client engagement tools with a highly-rated pet parent app.

Title: Sales Development Representative Location: Raleigh, North Carolina Department: PetDesk – Sales Job Description: About this role: The Sales Development Representative (SDR) plays a critical role in executing and optimizing territory-level pipeline strategy for the business. SDRs are responsible for owning all independent veterinary clinics within an assigned geographic territory, analyzing market opportunities, and exercising independent judgment in prioritizing accounts and advancing qualified opportunities. This full-time role requires strong analytical thinking, sound business judgment, and the ability to independently manage territory strategy in a remote environment. While outbound engagement is a component of the role, the primary focus is on improving territory coverage, pipeline quality, and revenue efficiency through thoughtful account evaluation and strategic execution. Location & Work Model: This is a full-time, U.S.-based role with hiring limited to specific geographic hubs that align with territory coverage, time-zone support, and operational needs. Approved locations include Raleigh–Durham, NC (hybrid office available in the greater Triangle area), Dallas–Fort Worth or Austin, TX (fully remote); Phoenix/Tempe, AZ (full remote); and Reno or Las Vegas, NV (fully remote). Candidates must reside in one of these locations at the time of hire; relocation or employment outside of these regions is not supported for this role. Apply if you're excited to: - Own all independent veterinary clinics within an assigned state or geographic territory and shape how the business pursues opportunities within that region - Analyze territory performance to identify underpenetrated regions, clinic segments, and geographic trends, and translate insights into engagement strategies - Maintain and update clinic and account data that informs ICP scoring, while exercising judgment to prioritize accounts based on human context and market insight - Develop account-level and geographic engagement strategies, determining timing, messaging approach, and escalation paths - Decide whether prospective accounts are qualified for sales engagement and exercise authority to advance, defer, or mark opportunities as unqualified - Select which qualified opportunities are scheduled for meetings and routed to Account Executives based on readiness, fit, and strategic priority - Execute outbound engagement strategies in support of territory-level pipeline objectives, completing approximately 300 cold engagement attempts per week - Continuously assess and refine territory focus and engagement approaches to improve pipeline quality, revenue efficiency, and overall territory outcomes About You - Interested in building a long-term career in sales, revenue operations, or go-to-market strategy within a SaaS environment - Demonstrated ability to exercise judgment, prioritize effectively, and manage work independently in a remote setting - Highly coachable and adaptable in a fast-moving, evolving business - Comfortable working with data, systems, and technology; experience with Salesforce or similar CRM tools is a plus - Motivated by outperforming outcomes, demonstrating excellence, and high accountability! Benefits & Perks - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $45,000 - $45,000 a year On target earnings (including base and performance incentive): $55,000 - $65,000 PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

About the role: As the Senior Manager of Phones Implementations at PetDesk, you will lead an implementation team responsible for managing the deployment and integration of our VoIP solutions to veterinary practices. Your primary responsibility will be to ensure a seamless onboarding experience for our customers, from following the initial purchase of their phone systems to the successful setup of their infrastructure, often alongside PetDesk Saas solutions. This leadership role requires technical expertise, operational management skills, and customer service excellence. You will work closely with cross-functional teams, including Sales, Implementation Build Teams, Customer Success and Support, to deliver a smooth and efficient implementation experience for our veterinary customers. Apply if you're excited to: - Scale the Implementation team to support 2x growth while maintaining quality and efficiency - Develop and execute the implementation strategy for Phones + SaaS integrated product line - Oversee all aspects of the VoIP implementation process, from initial planning to final execution, continuously refining workflows to improve efficiency and customer satisfaction - Design scalable onboarding and deployment frameworks, establishing implementation KPIs and operational metrics to measure speed, quality and customer service - Drive cross‑functional planning for product launches, aligning teams on timelines, processes, and implementation readiness - Own capacity planning and hiring roadmap while developing a strong bench of Team Leads and Managers - Lead, coach and performance-manage a team of 7-10 implementation specialists, ensuring they have the support and resources to deliver exceptional service and meet project deadlines - Regularly evaluate current implementation processes by listening to customer calls, identifying gaps or inefficiencies, and leading efforts to optimize and standardize best practices across the team - Work closely with Sales, Build, Customer Success, Support, and other teams to coordinate resources, timelines, and deliverables, ensuring alignment with customer needs and company objectives - Act as the escalation point for complex implementation challenges, proactively resolving technical issues and keeping projects on track - Ensure thorough documentation of project progress, regularly update stakeholders and maintain transparency throughout the implementation process About you: - 7+ years of experience in VoIP implementation or a similar technical project management role, preferably within a SaaS environment - 5+ years of experience leading and developing high-performing teams, with full ownership of hiring, coaching and performance management - Proven team leadership experience, including managing international contractors and full responsibility for hiring and performance management - Strong understanding of VoIP technologies, network infrastructure, and telecommunication systems. Familiarity with cloud-based phone systems is a plus - Experience working with external vendors - Proven ability to analyze trends and collaborate across all management levels to drive data-informed decisions and team strategy - Excellent communication and interpersonal skills, with a strong focus on delivering customer excellence - Ability to troubleshoot technical issues and deliver effective solutions under pressure - Proven success implementing, using, and optimizing with Salesforce, Wrike, Monday, Hubspot, or Customer Success software (i.e. ChurnZero) Benefits & Perks: - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $108,000 - $124,000 a year We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

About the role: As a Digital Marketing Specialist at PetDesk, you'll be a key part of our agency services team. In this full-time, remote role, you will be responsible for managing customers' social media accounts, graphic design creation of marketing assets, responding to online reviews on their behalf, and having a knowledge and understanding of the benchmarks of SEO/PPC to support client communications. Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client. Reporting to the Sr. Digital Marketing Manager, we are looking for someone with knowledge of the latest social media trends and experience in Canva design, social media scheduling, and CRM programs. Apply if you're excited to: - Responsible for managing customers' social media accounts (Facebook/Meta/Instagram and Twitter), including content creation, community management, and performance metrics - Assist customers with requests and needs for graphic design requests. Responsible for graphic design creation of marketing and social media assets in Canva - Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client - Managing social calendars and communicating any changes to deadlines or content - Managing the client’s online reputation by monitoring and responding to online reviews on behalf of the client - Monitoring community management by using programs like Sprout Social to engage, educate, and address inquiries - Work closely with the internal customer success team to streamline processes and coordinate the execution of new customer success strategies and communications - Manage requests/updates/issues for assigned clients via CRM/Zendesk ticketing system - Analyze social media metrics to identify trends that may impact customer satisfaction - Have a benchmark knowledge of SEO/PPC to be able to speak to trends and changes that may affect client satisfaction About you: - Passionate about social media and graphic design - Proven ability to manage multiple client accounts simultaneously within a high-volume social media agency environment - Excellent knowledge of social media platforms - The ability to work autonomously, think strategically, and have strong time-management skills - Strong attention to detail and communication skills - Advanced troubleshooting, multi-tasking skills, and can remain calm under pressure - Willingness to learn new skills related to client marketing (SEO, PPC, etc.) - Preferred experience with social media, design, and social media planning - Proficiency in Canva, HubSpot/Salesforce, Zendesk/Ticketing Systems, Sprout Social, and Google Workspace preferred Benefits & Perks: - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $22 - $24 an hour We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

About the role: PetDesk is a leading provider of client communication software tailored for veterinary clinics to communicate with Pet Parents. As an Implementation Manager at PetDesk, you will play a vital role in the onboarding and configuration of new customers through an inquisitive, consultative, and refreshingly personable post-sales process ensuring a smooth and successful transition to our software. Your expertise, attention to detail, and exceptional communication skills will be essential in uncovering and resolving unique needs, allowing pet care provider businesses to thrive. Apply if you're excited to: - Lead the implementation process for PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience - Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively - Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give accurate and confident response - Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of PetDesk's client communication software - Identify and resolve technical issues or challenges customers face during the implementation process. Collaborate with internal teams, including product support, Sales and CS, to ensure timely resolution of issues and customer satisfaction. - Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders. - Manage an onboarding pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day. About you: - Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field, with primary customer communications over the phone or virtual meetings - Proficient in learning and understanding software applications quickly. Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous - Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences - Passionate about delivering exceptional customer experiences. Strong interpersonal skills and the ability to build rapport and trust with customers - Strong analytical and problem-solving abilities to identify and resolve customer issues effectively - Collaborative and able to work effectively with cross-functional teams, including sales, product, and customer support, to deliver excellent customer outcomes - Excellent multi-tasker with the ability to self-manage and get the highest priority tasks done - Experience in Salesforce, Zendesk, or similar software is strongly preferred - Experience working with veterinary clinics or the pet care industry is a plus Benefits & Perks: - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $29 - $31 an hour We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

About the role: Customer Success Managers (CSM) own the post-sales experience at PetDesk, driving adoption and retention and maximizing the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success of 400+ accounts. They are adept at analyzing strategic customer activities and opportunities and quickly building consultative relationships with veterinary practice managers and owners through targeted emails, short videos, and conversations. Successful CSMs are highly organized individuals who take a proactive, data-driven approach and have a deep understanding of PetDesk solutions. Apply if you’re excited to: - Work in a team environment, coordinating efforts with your fellow team members, and share best practices, insights, and learnings across the CSM team - Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers - Use customer data, health signals, and product usage insights to proactively identify risk, drive adoption, and uncover growth opportunities. - Fully understand customer requests, document, and engage appropriate resources in support and product as needed - Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions. - Develop and implement tailored communication that provides continuous value to your team’s book of business, ensuring retention and driving long-term growth - Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth opportunities. About You - 2-3 years experience in a Customer Success role - Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies - Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus) - Excellent phone communication, organizational, and time management skills - Tactful and poised under pressure when dealing with challenging interpersonal situations - Thrives in cross-functional collaboration and working closely with others in a team environment - Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage - Experience with Salesforce, a Customer Success tool, or automation tools are a plus - Veterinary experience is a plus! $26 - $28 an hour In addition to base salary, this role is eligible for a performance-based bonus program aligned with key metrics. Your Recruiter will provide details regarding the bonus structure and targets during the interview process. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking a creative and talented Senior Product Designer to join PetDesk’s UX team. As a Senior Product Designer, you will apply modern user-centered design principles and tools to create engaging, intuitive experiences. You will collaborate closely with cross-functional teams to understand user needs, craft visually appealing designs, deliver high-quality solutions that align with business goals, and lead to successful outcomes for our users. You will take ownership of UX projects from start to finish, driving research, design execution, and user testing. Apply if you're excited to: - Solve complex design challenges through wireframing, crafting high-fidelity user interfaces, and creating sophisticated functional prototypes using Figma. - Drive the evolution of PetDesk’s design systems, ensuring they scale effectively and maintain consistency across the entire product portfolio while setting standards for design excellence. - Lead user research initiatives and usability testing to uncover deep insights, shaping and validating high-impact design strategies and decisions. - Thrive in a fast-paced Agile environment. - Stay at the forefront of industry trends, emerging technologies, and advanced design methodologies, leveraging this expertise to drive innovation and elevate design practices. - Contribute to a positive and collaborative team culture. - Champion AI-driven design workflows, consistently integrating emerging generative tools and LLMs to accelerate rapid prototyping, automate UI tasks, and refine UX copy. Qualifications - Minimum 5+ years of demonstrable success designing user interfaces for SaaS companies. - Excellent communication skills - able to clearly articulate design decisions and work collaboratively with Product Management, Engineering, and Customer Experience teams. - Expert working knowledge of Figma or a similar design tool. - Strong portfolio showcasing a range of design projects, including research artifacts, wireframes, and visual designs. - Familiar with front-end development technologies (HTML, CSS, JavaScript, React). - Flourish in a fast-paced, high-growth environment, driven by a sense of accountability and unwavering attention to detail. Requirements - $130,000 - $146,000 a year. Company Description PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.