iRESTORE

• Monitor website performance regularly and identify drops in conversion or revenue • Diagnose friction points across the funnel and recommend solutions quickly • Own the A/B testing roadmap from hypothesis to execution to analysis • Prioritize experiments based on revenue impact and strategic value • Continuously improve conversion rate across key pages • Build and optimize landing pages for paid media, email, affiliate, and promotions • Improve PDPs, bundles, checkout flow, and upsell paths • Optimize UX elements including layout, navigation, CTA placement, and page structure • Improve LTV to CAC through funnel and site improvements • Increase AOV and ARPU through upsells and cross-sells • Work with lifecycle and paid media teams to improve overall customer value • Optimize post-purchase flows and customer engagement paths • Partner with the creative on messaging, design, and UX improvements • Work with engineering or dev partners to implement changes efficiently • Manage CRO backlog and testing pipeline using structured workflows • Build repeatable processes for testing, reporting, and iteration

• Elevating visual standards • Building modular design systems • Integrating AI into design workflows • Increasing output without increasing friction • Own and evolve iRESTORE’s visual identity system • Maintain layout logic, typography systems, hierarchy, spacing, and visual language • Build brand guidelines that are usable and modular — not theoretical PDFs • Ensure consistency across paid, organic, web, email, packaging, and product • Integrate AI tools into daily design workflows • Use AI for concept exploration, layout iteration, static variant generation, and asset adaptation • Rapidly generate design variations to support paid testing (e.g., “static swarms”) • Design and iterate on homepage, PDPs, and landing pages • Partner closely with CRO to build test-ready creative modules • Develop reusable UI components that accelerate experimentation • Design decisions must balance aesthetic elevation and conversion performance. • Build modular email systems that allow Lifecycle managers to self-serve • Create scalable promo, launch, and evergreen frameworks • Develop modular static systems for performance creative • Lead smaller quarterly photoshoots in partnership with the Head of Creative & Content Production • Maintain clean asset libraries and organized design systems

• Own and execute the Customer Support strategy aligned with business growth, brand promise, and customer expectations. • Design scalable operating models, workflows, and governance frameworks across in-house and outsourced teams. • Ensure operational stability, consistency, and quality across all customer touchpoints. • Partner cross-functionally with Product, Marketing, Operations, and Sales to plan, prepare, and enable customer support readiness for product launches. • Translate business objectives into clear processes, playbooks, launch-specific support materials, and performance standards that scale as the organization grows. • Lead the design and rollout of AI-powered and automation-first support workflows. • Evaluate, implement, and optimize CS platforms and tools. • Drive efficiency, cost optimization, and improved response times through smart automation and tooling. • Define and own KPIs, scorecards, and dashboards. • Ensure consistent performance reporting and executive-level visibility. • Own forecasting, capacity planning, and channel mix strategy across all support channels. • Partner with Finance and Operations on budgeting, vendor strategy, and cost management.

• Analyze daily, weekly, and monthly revenue performance across channels and geographies • Monitor contribution margin (CM) against forecast and plan • Identify and quantify the drivers of CM volatility — including refunds, CAC shifts, discount depth, and channel mix • Partner with Paid Media and Growth teams to deliver deep channel-level analysis • Build and maintain cohort-based refund curves and payback views • Support the build and maintenance of 30/60/90-day revenue forecasts • Build dashboards that matter • Translate analysis into clear recommendations

• Assist in prioritizing tasks and managing daily workflows • Prepare meeting agendas, notes, and follow-ups • Coordinate travel, logistics, and internal/external meetings • Support day-to-day management, monitoring, and basic administration of platforms and tools (e.g., CRM, Helpdesk, project management systems) • Ensure tools and systems are organized, up-to-date, and functioning efficiently • Assist in setting up workflows, trackers, and documentation within systems • Troubleshoot minor issues or coordinate with relevant teams/vendors when needed • Identify opportunities to improve efficiency through tools, automation, and AI • Track key initiatives, OKRs, and cross-functional projects • Follow up with stakeholders to ensure deadlines and deliverables are met • Maintain project trackers, dashboards, and status updates • Identify blockers and proactively escalate or resolve issues • Organize and maintain documentation, SOPs, and internal systems • Assist in preparing reports, presentations, and internal communications • Help streamline workflows and improve operational efficiency • Support coordination across departments (CS, HR, Ops, Growth, etc.)

• Support the full recruitment lifecycle by coordinating hiring activities and assisting with sourcing and candidate engagement. • Post and manage job listings across platforms such as Indeed, LinkedIn Recruiter, and the company careers page. • Coordinate and schedule phone, video, and final-round interviews, working closely with candidates, recruiters, and hiring managers across multiple time zones. • Track and report on recruiting metrics and pipeline activity. • Assist the HR team with offer letter preparation and new hire onboarding documentation. • Help ensure a seamless and positive interview experience for both candidates and hiring teams. • Support candidate sourcing efforts by identifying and prioritizing qualified talent for recruiter and hiring manager review. • Utilize LinkedIn and other sourcing tools to build pipelines of prospective candidates aligned with hiring requirements. • Maintain strong relationships with recruiting partners and external vendors. • Stay informed on current HR and recruiting trends, tools, and best practices. • Provide administrative support to the HR team and assist with additional projects as needed.

• Support daily HR operations and administrative tasks, ensuring accurate documentation and smooth internal processes. • Coordinate and manage new hire onboarding, including documentation, orientation support, and system access setup. • Maintain and update employee records, HR documentation, and internal HR systems. • Manage and monitor the HR shared inbox (main inbox), ensuring employee inquiries, requests, and HR-related communications are addressed promptly or routed to the appropriate team. • Assist in organizing employee engagement initiatives, team-building activities, and internal company events. • Support the planning and execution of company events, ensuring strong attention to detail in logistics, coordination, and documentation. • Help document and improve HR processes, workflows, and internal policies to support organizational growth. • Collaborate with leadership and cross-functional teams to support People Operations initiatives and employee programs. • Assist with HR reporting, documentation management, and administrative support for People Ops projects. • Identify opportunities to streamline workflows and improve efficiency through AI tools, automation, and modern HR technologies. • Provide support for employee inquiries and HR-related requests, while maintaining confidentiality and professionalism. • Assist with various ad hoc tasks and projects as needed to support HR leadership and evolving business needs.

• We’re looking for a hands-on operator to take full ownership of our retention and lifecycle marketing engine across email, SMS, and subscription products. • You’ll start by auditing everything — no stone left unturned — and then either optimize it or rebuild it from the ground up to drive revenue, repeat purchase rate, LTV/CAC ratio, and subscriber retention. • You’ll be responsible for creating and executing performance-driven campaigns, setting up high-converting automations, improving CAC payback periods, and helping us increase the % of revenue driven from owned channels. • You’ll also partner with the acquisition team to design post-click funnels that maximize every paid lead and work closely with our data team to ensure clean, mapped customer journeys from first click to final dollar. • This is not a “manage the agency” role — you’ll be rolling up your sleeves and driving the outcomes.

• Take technical ownership of the team’s data stack, including implementation of tools for tracking, reporting, and automation • Implement and maintain integrations such as tracking pixels, server-to-server (S2S) connections, and event tracking systems to support marketing campaigns • Build and maintain pipelines for real-time reporting on spend and performance across platforms • Design and implement attribution models to measure and improve campaign effectiveness • Act as the technical point of contact (POC) for the User Acquisition team, troubleshooting issues related to tracking, naming conventions, URLs, and APIs — including coordination with external partners • Develop and implement automation solutions to improve the User Acquisition team’s productivity • Collaborate with cross-functional teams to support marketing initiatives and resolve technical challenges • Build pipelines for inventory forecasting across DTC (Shopify) and marketplaces (Amazon, TikTok Shop, etc.), supporting Operations and Logistics teams in marketing-aligned planning

• Own and execute the Customer Support strategy aligned with business growth, brand promise, and customer expectations. • Design scalable operating models, workflows, and governance frameworks across in-house and outsourced teams. • Ensure operational stability, consistency, and quality across all customer touchpoints. • Partner cross-functionally with Product, Marketing, Operations, and Sales to plan, prepare, and enable customer support readiness for product launches. • Translate business objectives into clear processes, playbooks, launch-specific support materials, and performance standards that scale as the organization grows. • Lead the design and rollout of AI-powered and automation-first support workflows (chatbots, macros, self-service, deflection strategies). • Evaluate, implement, and optimize CS platforms and tools (CRM, helpdesk, QA, workforce management, analytics). • Drive efficiency, cost optimization, and improved response times through smart automation and tooling. • Stay ahead of CX and AI trends in health, beauty, and eCommerce. • Define and own KPIs, scorecards, and dashboards (CSAT, NPS, AHT, FCR, QA, conversion impact, cost per contact). • Establish a scalable quality management framework in partnership with the Customer Service Manager. • Use data and insights to identify root causes, trends, and opportunities for continuous improvement. • Ensure consistent performance reporting and executive-level visibility. • Own forecasting, capacity planning, and channel mix strategy across all support channels. • Optimize staffing models to support seasonality, promotions, product launches, and rapid growth. • Partner with Finance and Operations on budgeting, vendor strategy, and cost management. • Partner closely with Sales, Marketing, Product, Operations, IT, and Finance to deliver seamless, end-to-end customer experiences. • Act as the customer voice in product launches, promotions, policy changes, and operational decisions. • Drive alignment between Customer Support and broader company initiatives. • Serve as the strategic counterpart to the Customer Service Manager, enabling strong execution through systems and structure. • Influence, mentor, and guide senior support leaders without direct frontline management. • Build scalable frameworks that empower teams to succeed as the organization grows.