Join our Team About this opportunity: About this opportunity: We are looking for dynamic and results-driven CU PFA Heads to lead the finance and project execution for specific customer units. This role offers a unique opportunity to drive operational excellence, ensure the flawless execution of customer business operations in SAP ONE, and align with Ericsson's Process and Accounting Directives. As a CU PFA Head, you will report directly to the MA PFA Head - MACS, playing a crucial leadership role in driving financial strategies, operational performance, and customer satisfaction. What you will do- Drive the financial strategy and operational excellence for your assigned Customer Unit, ensuring full alignment with Ericsson's global processes and directives.- Lead the execution of customer business operations in SAP ONE with a focus on compliance, quality, and efficiency.- Serve as the financial focal point for the O2C process, ensuring adherence to SOX IFRS15 compliance.- Oversee and implement transformation programs aimed at enhancing digitalization and simplifying processes within your Customer Unit.- Maintain and enhance ABC controls, driving and implementing improvement plans whenever necessary.- Act as the trusted financial bridge between your Customer Unit, key stakeholders, and the MA PFA Head - MACS, ensuring alignment, transparency, and shared success.- Collaborate closely with the Global PFA's(former GOC), fostering teamwork for seamless integration of global strategies at the local level.- Ensure data integrity in all operations and provide support for FAS Execution.- Lead team competence development in both technical and soft skills, nurturing growth and professional excellence.- Secure proper use of PFA tools and support the continuous improvement of tools and processes. You will bring Experienced finance professionals with a focus on exceptional leadership, strategy, and project execution skills are invited to apply. We are looking for candidates with:- Experience in financial leadership, project finance, accounting, and compliance, with the ability to manage both strategic and operational priorities.- Demonstrated ability to lead and inspire teams, generating trust and mobilizing for action.-Strong communication skills in English, essential for effective collaboration and stakeholder management.- Deep understanding of O2C processes, including PFA-specific aspects, with direct experience ensuring SOX IFRS15 compliance.- Extensive knowledge of Ericsson processes, tools, and best practices.- Project Management Skills as well as Risk Management Skills- Strong analytical, digitalization, and automation skills, with a focus on developing and implementing innovative solutions.- Ability to build customer-centric solutions while delivering results in a dynamic and fast-paced environment.- Motivated by creating and innovating, with a focus on continuous improvement and operational excellence. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 781442

• Lead and manage a team of project managers, overseeing day-to-day operations, workload balance, and adherence to Bridgeway’s PMO governance standards. • Lead and execute internal projects from planning through delivery, ensuring alignment with organizational priorities, effective cross-functional coordination, and measurable business outcomes. • Drive governance and accountability across the project lifecycle, ensuring consistent application of methodology, documentation, and communication standards. • Monitor and control project performance, proactively identifying and mitigating risks, managing escalations, and ensuring timely delivery of quality outcomes. • Partner cross-functionally with Portfolio Management, Implementation, Product, and Sales to ensure alignment between project delivery, resource capacity, and business objectives. • Forecast and track revenue recognition, ensuring accuracy and alignment with monthly, quarterly, and annual financial goals. • Mentor, coach, and develop project managers, providing ongoing training and feedback to strengthen leadership, communication, and stakeholder management skills. • Serve as the first point of escalation for project or customer issues, providing guidance and direct support to ensure a positive client experience and successful resolution. • Lead by example in communication and professionalism, modeling how to de-escalate conflicts, manage difficult conversations, and communicate with confidence and clarity. • Champion PMO maturity, driving continuous improvement in processes, tools, and metrics to enhance consistency, visibility, and efficiency across all projects. • Facilitate regular team meetings to communicate PMO strategy, track performance, and share best practices. • Partner with leadership to prioritize initiatives, allocate resources effectively, and ensure the PMO supports organizational growth and strategic direction.

• Ensure project safety compliance. • Understand job cost spread and project estimates. • Participate in project sequencing and scheduling. • Track project progress and analyze production. • Engage in project cost reporting. • Handle invoice coding and approval. • Oversee material/equipment procurement. • Manage change order requests and tracking. • Coordinate with general contractors/owners. • Assist with reporting requirements, including field time and productivity, materials, safety, and other relevant aspects.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Senior Client Manager leads call center operations for complex clients and major projects. The role serves as primary contact for client events and strategic initiatives. This role also drives change and performance within Customer Care and partners with the CC Team Manager to ensure operational excellence. Responsibilities - Managing large and complex client portfolios, ensuring delivery aligned with revenue, size, and domain goals. - Serving as primary escalation point for complex client issues. - Maintaining accountability for both client and internal perceptions of service delivery. - Owning and shape team culture, fostering engagement and operational excellence. - Supporting decision making across Colleague, Client, and Finance pillars. - Acting as a subject matter expert within Customer Care and adjacent domains. - Identifying and lead continuous improvement initiatives and best practice adoption. - Representing client and customer requirements in strategic projects, panels, and cross-functional initiatives. - Leading planning and coordination for special client events. - Building partnerships with colleagues, stakeholders, and clients. - Applying financial acumen to support organizational success. - Managing stakeholder perceptions and ensuring alignment across teams. Requirements - Have a bachelor’s or equivalent experience. - Have a minimum of 5 years of call center management and leadership experience - Have expertise across multiple service domains (e.g., CC, DC, DB, HW, HR, Payroll). - Have extensive understanding of the Customer Care delivery model and industry’s best practices. - Have vast knowledge of client requirements, systems, and end-to-end process flows. - Have regulatory and legislative knowledge across multiple service areas. - Understand plan operations and domain functions. - Have experience with call center operations management. - Have a minimum of 5 years people management experience Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 85,000.00 USDMaximum : 120,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.