• Solve complex problems and identify potential future issues across platforms and services • Manage systems data for clients and provide day-to-day solutions and security compliance • Oversee a queue of assignments and work directly with technicians • Collaborate with diverse individuals and recommend modernization options

• Responsible for the administrative handling of our funding projects on a part-time basis • Ensure that all contracts, supporting documents, and submissions are complete, accurate and submitted on time • Primary contact for our clients regarding the organizational aspects of the funding process • Creation and management of consultant contracts • Collection, verification and documentation of all required client evidence • Coordination and tracking of signatures • Preparation and timely submission of documents to BAFA • Monitoring deadlines and process steps • Structured filing and documentation of all relevant materials • Communication with clients on organizational inquiries • Close coordination with our internal consulting team

About BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. About the Role As a Total Rewards Specialist, you will own the execution, accuracy, and continuous improvement of BJAK’s compensation and benefits programs. This is a hands-on, detail-driven role focused on ensuring our reward structures are competitive, compliant, and scalable as the organisation grows across markets. You will work closely with People Ops, HRBPs, Finance, and leadership to support salary reviews, benefits administration, and rewards-related decision-making. What You Will Be Doing - Support the design, implementation, and maintenance of salary structures, incentive schemes, and rewards frameworks. - Conduct compensation benchmarking and market surveys to ensure competitiveness and internal equity. - Prepare salary review proposals, adjustments, and reporting for leadership and approval processes. - Administer employee benefits programs including medical, insurance, retirement, leave, and allowances. - Liaise with external benefits providers and handle employee queries related to compensation and benefits. - Ensure compliance with statutory requirements, labor laws, and internal policies across compensation and benefits. - Maintain accurate records and prepare reports to support audits, management review, and people analytics. - Support HR projects and initiatives related to rewards, policy updates, and scaling people systems. What You Will Need - Experience in compensation & benefits, total rewards, or HR roles with strong C&B exposure. - Solid understanding of local labor laws, statutory contributions, tax regulations, and benefits administration. - Strong analytical skills with attention to detail and comfort working with data, benchmarks, and reports. - Experience working with HRIS systems and spreadsheets. - Clear communication skills and confidence handling employee-facing queries. - A practical, execution-oriented mindset—focused on getting details right and improving systems over time. (Experience with regional or international compensation frameworks is a strong advantage, but not mandatory.)

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. • Ensure adherence to state and federal regulations. • Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results. • Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming. • Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development. • Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers. • Monitor and improve NPS Scores, providing explanations and conducting service recovery requests. • Foster effective collaboration and communication with colleagues, patients, and key stakeholders. • Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc. • Commitment to creating patient-centric environments and fostering a culture of care and connection. • Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making. • Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition. • Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations. • Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities. • Collaborate with providers on patient terminations in compliance with regulations.