• Host monthly check-in’s with customers to understand their successes and challenges • Speak with technical stakeholders within our customer base and internally within Semgrep • Create personalized success plans for customers to ensure they grow the value of using our platform • Partner with Sales to host executive business reviews with practitioners and the executive buyers • Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests • Advocate on behalf of your customers for product roadmap items to evolve our product suite and features • De-escalate urgent issues that may introduce churn risk • Evolve our best practices to deliver exceptional service to our customers • Contribute to documentation to widen the available information for how to use our products

JOB DESCRIPTION: MAIN PURPOSE OF THE ROLE • Individual contributor that works under limited supervision. • Applies subject matter knowledge. • Requires capacity to understand specific needs or requirements to apply skills/knowledge. MAIN RESPONSIBILITIES • Responsible for promoting and/or selling the organization's products across multiple or non-specified channels in a designated territory by contacting specialists, physicians, pharmacies and/or distributors. QUALIFICATIONS Education Associates Degree (± 13 years) Experience/Background Minimum 1 year The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: AVD Vascular LOCATION: China : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

• Play a crucial role in driving Phileo's market development and sales activities in North America • Oversee commercial poultry research and demonstration trials • Provide ongoing, in-person technical sales support in a team selling format • Develop a collaborative, demonstrative research approach that aligns with the priorities of the North America Phileo commercial leadership team • Write and assist with editing and preparation of technical marketing materials for internal sales meetings, customer events or meetings and industry events

• Demonstrate unwavering commitment to safety protocols and participate in safety programs • Provide technical support and services to new, existing, and potential accounts • Assist sales team in gaining new business and maintaining client relationships • Ensure timely and accurate completion of product application and line extension projects • Conduct field evaluations and provide recommendations for product improvements • Communicate technical information through reports and database inputs • Maintain accurate testing instructions and provide technical service to customers • Assist in project development and design • Stay updated on industry trends and baking processes • Attend trade shows, summits, and continuing education to share insights • Provide technical training and ensure customer satisfaction • Communicate effectively with management and production personnel • Troubleshoot application problems and participate in product testing • Identify market opportunities and make recommendations for new product development • Other duties as assigned