Semgrep is a code scanning platform for finding first and third-party security vulnerabilities in your code base.
Senior Technical Account Manager, EMEA
Location
California + 18 moreAll locations: California | Colorado | Connecticut | District Of Columbia | Florida | Illinois | New Jersey | New York | North Carolina | Oregon | Maryland | Massachusetts | Michigan | Missouri | Tennessee | Texas | Virginia | Washington | Wisconsin
Posted
60 days ago
Salary
0
Seniority
Senior
Job Description
Senior Technical Account Manager, EMEA
Semgrep
• Host monthly check-in’s with customers to understand their successes and challenges • Speak with technical stakeholders within our customer base and internally within Semgrep • Create personalized success plans for customers to ensure they grow the value of using our platform • Partner with Sales to host executive business reviews with practitioners and the executive buyers • Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests • Advocate on behalf of your customers for product roadmap items to evolve our product suite and features • De-escalate urgent issues that may introduce churn risk • Evolve our best practices to deliver exceptional service to our customers • Contribute to documentation to widen the available information for how to use our products
Job Requirements
- 5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
- A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
- Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
- Excellent written and verbal communication skills with the ability to influence with an executive presence
- Familiarity with Web Application Security concepts including OWASP Top 10.
- A background or genuine interest in DevSecOps or AppSec
- Engineering or technical degree from a four year college or university
Benefits
- Competitive, market-aligned benefits program that meets or exceeds local market standards
- Compensation bands for fair negotiation and compensation
- Internal compensation bands updated based on market data
- Investment in employee well-being and long-term success
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