It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Job Overview: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams—often spanning multiple regions—to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas—such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps—is key. You’ll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers’ business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success. Job Description Key Responsibilities: Project Delivery Excellence & Customer Experience · Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines. · Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables. · Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes. · Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients. · Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love. · Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience. Revenue Optimization & Portfolio Management · Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements. · Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost. · Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines. · Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio. · Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives. · Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction. Operational Excellence & Process Transformation · Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery. · Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness. · Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market. · Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status. · Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes. Team Leadership & Development · Mentor and coach project managers to enhance their leadership and delivery capabilities. · Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust. · Develop and implement career development plans for team members. · Drive a culture of continuous learning, fostering knowledge sharing across teams. · Implement coaching frameworks to support exceptional customer experiences and project outcomes. Cross-Functional Collaboration · Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues. · Collaborate with Product Development to align project execution with the product roadmap. · Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements. · Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities. Requirements: Education & Certifications · Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience. · Project management certification preferred (e.g., PMP, PgMP). · Additional certifications in Agile methodologies are beneficial. Experience: · 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience). · 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role. · Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. · Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery. Skills & Competencies: Leadership and Collaboration · Executive-level communication skills. · Advanced coaching and mentoring abilities. · Transformational leadership with a focus on operational excellence. · Expertise in cross-functional collaboration and stakeholder management. Project Delivery and Strategy · Resource optimization and portfolio management. · Advanced project planning and risk management. · Process improvement and change management expertise. · Focus on accelerating time-to-value through efficient delivery. Financial and Operational Acumen · Strong understanding of revenue recognition principles. · Experience in financial management, budgeting, and performance monitoring. · Ability to analyze and address complex operational challenges. Collaboration Network · CSE Delivery Management · Sales and Pre-Sales teams · Support & Product Development · Customer Success · Customer stakeholders Communication Requirements · Maintain regular communication with the CSE PMO management team, cross-functional teams, and Functional Leadership. · Provide ad-hoc updates on critical project milestones and revenue recognition status. Information Security Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote Annual salary range for this position is between $112,500.00 - $151,875.00 gross before taxes. . What Rocket Software can offer you in USA: - Unlimited Vacation Time as well as paid holidays and sick time - Health and Wellness coverage options for Rocketeers and dependents - Life and disability coverage - Fidelity 401(k) and Roth Retirement Savings with matching contributions - Monthly student debt benefit program - Tuition Reimbursement and Certificate Reimbursement Program opportunities - Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Help teams plan and execute vision through transformative technologies • Lead teams in a collaborative environment • Oversee creation of Salesforce experience • Manage end-to-end execution of projects • Adapt to project goals, objectives, and deliverables • Maintain communication with clients for project delivery • Lead team and client meetings with accountability • Provide daily task coordination and project evaluation • Coach clients on Agile practices • Control risk and minimize uncertainty • Mentor and train entry level team members • Contribute to the growth and quality of the department through knowledge sharing and coaching

Role Description Contractor position for ad hoc needs (PRN/0.0 hours) based on current demands of operational work. Role is designed to help fill gaps within service department and assignment could be variable day to day. - Contracted employees are expected to work with minimal oversight and modified training on assignments matched to their distinct background and experience. - Advanced or extended training may be approved based on needs of department. - Volume and schedule of hours are pre-arranged with manager in advance and approved based on contractor's availabilities and needs of the department. - The operations team works 24/7/365 mainly supporting healthcare systems with hospital sites, offering extreme flexibility in hours. - Consideration for contractors interested in working partial shifts, off-normal business hours, intermittent and variable commitment of hours, up to full-time traditional M-F allotment of work dependent on business needs of our client(s). The Utilization Management Review Nurse (UM RN) will play a crucial role in supporting our clients in the healthcare industry by providing expert clinical guidance, facilitating effective utilization management, and ensuring revenue cycle efficiency. - UM RN's oversee patient insurance authorization, compliance with governmental regulations related to hospital stays, prevention of and management of denials. - Conduct perspective, concurrent, and retrospective reviews for authorization of all Levels of Care (LOCs) and services. - Engage with program managers, reviewing records to prove and support medical necessity. - Liaise with individuals within healthcare system and hospital institutions. - Complete clinical criteria reviews related to determining appropriate LOC for hospitalized patients and aligning necessary orders and patient status. Qualifications - Registered Nurse (RN) or Licensed Practical Nurse (LPN) licensure. - Proficient or above with either Milliman (MCG) or Interqual (IQ) criteria set reviews. - Proficient in all hospital LOC: Inpatient (IP), Observation (OBS), Outpatient in a Bed (OPIB), Not Medically Necessary. - Proficient in Avoidable Day/Delay (AD) determination and documentation. - Proficient in processes for hospital medical necessity LOC and LOC status changes. - Minimum 3 years' experience in hospital level utilization management. - Minimum of 3 years of clinical nursing experience. - Strong understanding of revenue cycle management and healthcare reimbursement. - Excellent communication, interpersonal, and teamwork skills. - Ability to work independently and make sound clinical and financial decisions. - Strong analytical and problem-solving skills. - Proficient in using healthcare information systems and technology. - Commitment to maintaining patient confidentiality and ethical standards. Requirements - Bachelor of Science in Nursing (BSN) preferred. - CCM or ACM certification. - Epic EMR experience. - Account platform experience (billing and denials). - Work queue experience. Primary Job Duties - Follow Standard Operating Procedure (SOP) for all activities assigned. - Manage case/account reviews via client's EMR. - Complete work within a team approach by finalizing and organizing tasks clearly and accurately. - Use escalation pathways to resolve identified issues. - Document all activities and interactions clearly in the electronic utilization review record. - Enhance customer satisfaction among patients, families, physicians, internal and external partners, payors, and vendors. - Evaluate patient records to assess severity of illness and intensity of service. - Apply medical necessity screening criteria and clinical knowledge to ensure appropriateness of admissions and length of stays. - Conduct initial admission, continuing stay, observation and outpatient in a bed (OPIB) reviews for all patients. - Collaborate with payor sources to communicate clinical information and secure approvals. - Consult with physicians, nursing staff, and other clinical care team members. - Effectively communicate need for change in status recommendations and follow up on order entry. - Adhere to policies, procedures, regulations, and standards governing the agency. - Maintain strict confidentiality according to Federal and State guidelines. - Uphold the Professional Code of Ethics. - Other duties as assigned. Work Context - A 100% remote work force requiring strong communication and remote relationship building skills. - Contract workers are provided Azure Virtual Desktop (AVD) which includes any applications or software required for specific assignment. - Contract workers are not provided hardware (i.e. computer) and are expected to utilize virtual desktop through their self-owned hardware.

Role Description The Install-Based Account Manager is responsible for driving revenue growth within our existing customer base. This role focuses on managing and expanding relationships with current customers through upsells, cross-sells, and usage expansion. You’ll partner closely with Customer Success, Product, and Sales leadership to identify opportunities and ensure customers continue to see value from our platform. This is an excellent opportunity for someone early in their sales career looking to develop and hone their enterprise SaaS sales skills while working with established relationships. Qualifications - 1–3 years of experience in B2B sales, account management, or customer-facing roles - Strong communication and relationship-building skills - Experience in SaaS sales and contract/legal technology - Organized, self-motivated, and eager to grow in a sales career Requirements - Manage a portfolio of existing CLM customers and serve as a trusted commercial point of contact. - Identify expansion opportunities including add-on modules, seat increases, and contract upgrades. - Support renewal conversations and help ensure on-time contract extensions. - Conduct discovery to understand customer workflows, pain points, and growth plans. - Own the sales cycle for install-based opportunities from qualification through close. - Prepare and deliver product demonstrations directly in partnership with Customer Success. - Develop and present pricing proposals and contract amendments. - Maintain accurate forecasts and opportunity tracking in Salesforce. - Partner with Customer Success Managers to align on account health, adoption, and expansion timing. - Cross-Functional Collaboration: Work with Product and Marketing to stay informed on new features and value messaging. - Coordinate internally to ensure smooth post-sale handoffs. - Build strong relationships with key stakeholders including Legal, Procurement, Finance, and Operations teams. - Customer engagement through educating customers on best practices and new CLM capabilities. - Proactively engage customers to drive platform adoption and long-term retention. Benefits - Remote role - Travel required: >15%