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CameraMatics is a driver-centric cloud platform empowering fleet operators and drivers through a safety-first approach.
Field Service Planner (Remote)
Location
United States
Posted
60 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Service Planner (Remote)
CameraMatics
About the Role Our Field Service Planner will coordinate and optimize field service activities to support Sales, Engineering and Operational efforts across the United States. This is a great fit for a highly organized person with practical knowledge of fleet operations, telematics and installation activities. The role will require a high-level planning ability and a customer-focused approach, with great attention to timelines and detail. What You’ll Do - Coordinate the scheduling and dispatch of field installation technicians for jobs across the United States. - Manage resource allocation to ensure optimal utilization and efficient project execution. - Cultivate and maintain strong relationships with installation partners to ensure timely delivery of services. - Coordinate with customers to confirm appointment times, provide updates on technician availability, and address any scheduling conflicts or issues that may arise. - Administer completion documentation and manage related processes efficiently. - Handle invoicing and purchase order creation in accordance with company procedures. - Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns. - Interact with customers to understand their requirements, address questions, and ensure a high level of customer satisfaction. - Communicate effectively with field service technicians to provide clear instructions, relay customer requirements, and confirm the completion of service tasks. - Maintain accurate records of service activities, including scheduling details, installer availability and customer communication(s). - Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities. - Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction. Qualifications/Experience - Minimum 2+ years working as a service scheduler. Background in Salesforce is a MUST. - Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. - Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Proficiency in scheduling software or tools, as well as Microsoft Office applications. - Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. ***Competitive compensation, 401K, medical, vision and dental benefits
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• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment • Communicate with manufacturers as needed to help with diagnoses and parts identification • Consult with the Technical Assistance Group for technical support while onsite • Install all parts ordered for the customer in a timely and professional manner and in line with company policy • Promote and recommend other services provided by Smart Care to customers when needed • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory • Follow safe work practices and accident prevention procedures • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory • Maintain productivity levels in accordance with company standards
Job Description Summary The Senior Wind Hub Technician position requires local travel within the hub. The Senior Wind Hub Technician is a critical and active role to maintain optimal function and output at the wind site by working daily on turbine operations, safety, quality control and warranty repair(s). The Senior Wind Hub Technician partners and communicates with the Site Lead and Manager to execute on contract requirements and timelines and ensures alignment with GE excellence! Job Description As the Senior Wind Hub Technician you will: - Work with site/hub leadership to execute contractual obligations per customer requirements and activities set forth with on a daily basis, which include any portion of the electrical and mechanical equipment used in the GE wind turbine generator; - Apply extensive understanding of variable pitch & speed turbines and converter parts; - Read, understand and explain schematics, drawings, technical manuals, procedures, and regulations. - Adhere to all Environmental Health and Safety processes and regulations and all applicable compliance requirements; - Troubleshoot complex mechanical, hydraulic, and electrical problems on variable pitch & variable speed turbines; - Help in all areas of site operations as directed by manager with minimal supervision, observing all safety requirements; - Effectively perform diagnostic analysis and generate plan for timely resolution and; - Document all work performed using computer-based service reporting procedures and - Work with and respond to GE’s remote operations center when necessary. - Help in all areas of site operations as directed by manager, and mentor peers; Qualifications/Requirements - High School Diploma or GED, and - Ability to pass Technical Knowledge Assessment, and - 4+ years of wind trouble-shooting experience, and 1+ year EHS, SQC, Lead role, or - 5+ years of wind trouble-shooting experience, and - Passing a Technical Knowledge Assessment - Basic computer skills Requirements - Must have and maintain a valid driver’s license - Willingness to travel up to 100% of the time - Handle repetitive weight - 50 lbs. and climb towers up to 300 feet daily - Meet and maintain specified manufacturer weight limits not to exceed 300lbs including required gear - Ability and willingness to work in range of environments to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities - Effectively prioritize work according to contract obligations - Ability and willingness to take initiative, and work without direct supervision, and - Flexibility to work rotating shift schedules, and on-call per site needs. - Occasional overnights may be required per hub needs. 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Job Description Summary Job Description GE’s Onshore wind power capacity is growing fast and will continue to rise steadily in the coming years. As we continue to grow and develop new and existing wind sites, Onshore Wind has an ongoing need to build our field teams with the right individuals that possess a willingness to learn, contribute and grow. As part of the GE family, training and development, safety, and career progression lead our initiatives to provide opportunity and growth in all areas. Title Wind Technician- Hub Technician Role Summary/Purpose The Wind Technician position requires local travel within the hub. The Wind Technician is a critical and active role to maintain optimal function and output at the wind site by working daily on turbine operations, safety, quality control and warranty repair(s). The Wind Technician partners and communicates with the Site Lead and Manager to execute on contract requirements and timelines and ensures alignment with GE excellence! 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