CameraMatics

Role Description As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products. - Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience. - Investigate, diagnose, and resolve technical issues relating to CameraMatics products and services, applying a structured and methodical approach to troubleshooting. - Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing. - Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution. - Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution. - Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience. - Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing. - Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs. - Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey. - Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support. Qualifications - 2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment. - A minimum of 1 year of hands-on Salesforce experience is required. - A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential. - Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively. - Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences. - A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions. - The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment. - Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work. Benefits - High-growth global SaaS company - Collaborative team culture, fast moving & focused on quality - Opportunity to grow with a scaling business - Healthcare, Dental, Vision, 401k package. Company Description We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Role Description We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. This is an exciting and hands-on position, ideal for someone with experience in vehicle CCTV, fleet management, telematics, vehicle connectivity or automotive electrical systems. You will work closely with customers, ensuring our solutions are installed and maintained to the highest standard while delivering excellent customer service at all times. This is a field-based role where no two days look the same. You’ll be joining a growing national engineering team supporting enterprise customers across the UK while working with some of the latest fleet and vehicle safety technology in the market. Qualifications - Experience working with automotive electrical 12VDC and 24VDC systems. - Minimum of 2 years’ experience in automotive electrical testing and installation. - Experience working in customer-facing roles. - HGV/LCV experience and a genuine passion for working with vehicles. - Full UK Driving Licence. - Strong problem-solving and organisational skills. - Excellent communication and interpersonal skills. - Ability to work effectively both independently and as part of a team. - A proactive, motivated, and customer-focused approach. Requirements - Experience working with vehicle CCTV and telematics systems. - Familiarity with fleet management technologies and vehicle connectivity solutions. - Experience working in a field-based engineering role. Benefits - High-growth global SaaS company. - Innovative AI & connected vehicle technology. - Field-based, hands-on role. - Strong team culture & support. - Opportunity to grow with a scaling business. - Work that directly improves road safety.

About the Role Our Field Service Planner will coordinate and optimize field service activities to support Sales, Engineering and Operational efforts across the United States. This is a great fit for a highly organized person with practical knowledge of fleet operations, telematics and installation activities. The role will require a high-level planning ability and a customer-focused approach, with great attention to timelines and detail. What You’ll Do - Coordinate the scheduling and dispatch of field installation technicians for jobs across the United States. - Manage resource allocation to ensure optimal utilization and efficient project execution. - Cultivate and maintain strong relationships with installation partners to ensure timely delivery of services. - Coordinate with customers to confirm appointment times, provide updates on technician availability, and address any scheduling conflicts or issues that may arise. - Administer completion documentation and manage related processes efficiently. - Handle invoicing and purchase order creation in accordance with company procedures. - Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns. - Interact with customers to understand their requirements, address questions, and ensure a high level of customer satisfaction. - Communicate effectively with field service technicians to provide clear instructions, relay customer requirements, and confirm the completion of service tasks. - Maintain accurate records of service activities, including scheduling details, installer availability and customer communication(s). - Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities. - Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction. Qualifications/Experience - Minimum 2+ years working as a service scheduler. Background in Salesforce is a MUST. - Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. - Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Proficiency in scheduling software or tools, as well as Microsoft Office applications. - Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. ***Competitive compensation, 401K, medical, vision and dental benefits

About the Role Our Field Service Planner will coordinate and optimize field service activities to support Sales, Engineering and Operational efforts across the United States. This is a great fit for a highly organized person with practical knowledge of fleet operations, telematics and installation activities. The role will require a high-level planning ability and a customer-focused approach, with great attention to timelines and detail. What You’ll Do - Coordinate the scheduling and dispatch of field installation technicians for jobs across the United States. - Manage resource allocation to ensure optimal utilization and efficient project execution. - Cultivate and maintain strong relationships with installation partners to ensure timely delivery of services. - Coordinate with customers to confirm appointment times, provide updates on technician availability, and address any scheduling conflicts or issues that may arise. - Administer completion documentation and manage related processes efficiently. - Handle invoicing and purchase order creation in accordance with company procedures. - Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns. - Interact with customers to understand their requirements, address questions, and ensure a high level of customer satisfaction. - Communicate effectively with field service technicians to provide clear instructions, relay customer requirements, and confirm the completion of service tasks. - Maintain accurate records of service activities, including scheduling details, installer availability and customer communication(s). - Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities. - Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction. Qualifications/Experience - Minimum 2+ years working as a service scheduler. Background in Salesforce is a MUST. - Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. - Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Proficiency in scheduling software or tools, as well as Microsoft Office applications. - Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. ***Competitive compensation, 401K, medical, vision and dental benefits

• Responsible for carrying out installation and service maintenance. • Installation, service and maintenance of vehicle CCTV, blind spot detection systems, vehicle safety systems, fleet tracking and telematics solutions into various types of commercial and light duty vehicles. • Develop a deep understanding of our products and how they add value to our customers' businesses.

• Provide technical support to customers via phone, email, and other communication channels. • Diagnose and troubleshoot technical issues reported by customers, related to our products or services. • Document customer issues and resolutions accurately and thoroughly in our ticketing system. • Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues. • Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution. • Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience. • Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams. • Participate in an on-call rotation to provide after-hours support when necessary. • Flexibility to work alternative shift hours is essential.

• Own the full Mid-Market sales cycle from prospecting, UI presentation to close (deal sizes typically $120K+ ARR) • Target and close mid-market (100-999) fleet customers • Build and manage a strong pipeline of qualified opportunities • Conduct discovery to understand fleet operations, safety goals, compliance needs, and ROI drivers • Present and demo AI video safety and telematics solutions to executives and operations leaders • Navigate complex buying groups including safety, operations, IT, procurement, finance and C-Level executives • Negotiate pricing, contracts, and multi-year agreements • Accurately forecast revenue and maintain CRM hygiene • Partner with Customer Success to ensure smooth handoffs and long-term account growth • Represent the company at industry events, trade shows, and on-site customer meetings