CameraMatics

About the Role Our Field Service Planner will coordinate and optimize field service activities to support Sales, Engineering and Operational efforts across the United States. This is a great fit for a highly organized person with practical knowledge of fleet operations, telematics and installation activities. The role will require a high-level planning ability and a customer-focused approach, with great attention to timelines and detail. What You’ll Do - Coordinate the scheduling and dispatch of field installation technicians for jobs across the United States. - Manage resource allocation to ensure optimal utilization and efficient project execution. - Cultivate and maintain strong relationships with installation partners to ensure timely delivery of services. - Coordinate with customers to confirm appointment times, provide updates on technician availability, and address any scheduling conflicts or issues that may arise. - Administer completion documentation and manage related processes efficiently. - Handle invoicing and purchase order creation in accordance with company procedures. - Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns. - Interact with customers to understand their requirements, address questions, and ensure a high level of customer satisfaction. - Communicate effectively with field service technicians to provide clear instructions, relay customer requirements, and confirm the completion of service tasks. - Maintain accurate records of service activities, including scheduling details, installer availability and customer communication(s). - Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities. - Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction. Qualifications/Experience - Minimum 2+ years working as a service scheduler. Background in Salesforce is a MUST. - Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. - Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Proficiency in scheduling software or tools, as well as Microsoft Office applications. - Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. ***Competitive compensation, 401K, medical, vision and dental benefits

About the Role Our Field Service Planner will coordinate and optimize field service activities to support Sales, Engineering and Operational efforts across the United States. This is a great fit for a highly organized person with practical knowledge of fleet operations, telematics and installation activities. The role will require a high-level planning ability and a customer-focused approach, with great attention to timelines and detail. What You’ll Do - Coordinate the scheduling and dispatch of field installation technicians for jobs across the United States. - Manage resource allocation to ensure optimal utilization and efficient project execution. - Cultivate and maintain strong relationships with installation partners to ensure timely delivery of services. - Coordinate with customers to confirm appointment times, provide updates on technician availability, and address any scheduling conflicts or issues that may arise. - Administer completion documentation and manage related processes efficiently. - Handle invoicing and purchase order creation in accordance with company procedures. - Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns. - Interact with customers to understand their requirements, address questions, and ensure a high level of customer satisfaction. - Communicate effectively with field service technicians to provide clear instructions, relay customer requirements, and confirm the completion of service tasks. - Maintain accurate records of service activities, including scheduling details, installer availability and customer communication(s). - Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities. - Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction. Qualifications/Experience - Minimum 2+ years working as a service scheduler. Background in Salesforce is a MUST. - Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. - Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Proficiency in scheduling software or tools, as well as Microsoft Office applications. - Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. ***Competitive compensation, 401K, medical, vision and dental benefits

• Responsible for carrying out installation and service maintenance. • Installation, service and maintenance of vehicle CCTV, blind spot detection systems, vehicle safety systems, fleet tracking and telematics solutions into various types of commercial and light duty vehicles. • Develop a deep understanding of our products and how they add value to our customers' businesses.

• Provide technical support to customers via phone, email, and other communication channels. • Diagnose and troubleshoot technical issues reported by customers, related to our products or services. • Document customer issues and resolutions accurately and thoroughly in our ticketing system. • Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues. • Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution. • Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience. • Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams. • Participate in an on-call rotation to provide after-hours support when necessary. • Flexibility to work alternative shift hours is essential.

• Own the full Mid-Market sales cycle from prospecting, UI presentation to close (deal sizes typically $120K+ ARR) • Target and close mid-market (100-999) fleet customers • Build and manage a strong pipeline of qualified opportunities • Conduct discovery to understand fleet operations, safety goals, compliance needs, and ROI drivers • Present and demo AI video safety and telematics solutions to executives and operations leaders • Navigate complex buying groups including safety, operations, IT, procurement, finance and C-Level executives • Negotiate pricing, contracts, and multi-year agreements • Accurately forecast revenue and maintain CRM hygiene • Partner with Customer Success to ensure smooth handoffs and long-term account growth • Represent the company at industry events, trade shows, and on-site customer meetings