• In partnership with internal NetSuite team members and key leadership stakeholders, develop, maintain, enhance, and maximize NetSuite capabilities in support of the business • Troubleshoot issues with our eCommerce/ERP/EDI/3PL environments and work collaboratively to prepare our system for customer launches, financial tracking, and automation • Work cross-functionally on roadmap projects involving Finance, Accounting and Supply Chain applications • Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs • Ensure proper change management processes that meet SOX and SoD requirements and maintain data integrity • Configure NetSuite to align to company use of forms, field, and customer records to manage unique business process requirements • Ensure business and functional requirements are properly configured in NetSuite and other IT enterprise applications • Create and execute a test plan and tests in Sandbox to be utilized prior to upgrades, ensuring all functionality works as expected and without interruption • Assist with data analysis, reporting needs, continuous improvement initiatives, change management and support for optimal usage within NetSuite • Maintain up-to-date knowledge and documentation of NetSuite functionality, customizations and integrations, and proactively identify opportunities for process and workflow improvements

• The role will focus on three main areas: Information Security Cloud Security Architecture (AWS): Design, implement, and maintain secure architectures within our AWS environment to protect against evolving threats. Vulnerability Assessment and Management: Conduct regular internal vulnerability scans, analyze results, and coordinate remediation to improve overall security posture. Implementation of Security Controls: Deploy and manage security controls across infrastructure, servers, and endpoints (laptops), ensuring both compliance and proactive defense. Security Architecture in the Cloud: Continuously evaluate and strengthen cloud security, ensuring scalability, resilience, and compliance with best practices. Automation and Scripting: Develop scripts and tools (Python, PowerShell, etc.) to automate repetitive security tasks and improve operational efficiency. Compliance and governance Compliance Programmes: Support and maintain alignment with ISO 27001 and SOC 2 Type 2 frameworks, contributing to audits, documentation, and evidence collection. Security Awareness: Develop, deliver, and assess security awareness training to ensure staff understand and follow security best practices. Policy and Process Maintenance: Assist in reviewing and updating security policies, standards, and processes to ensure ongoing compliance. Internal IT management Endpoint Management: Oversee deployment, configuration, patching, and security of all endpoints, including servers and laptops. Identity and Access Management: Administer and secure user identities through Azure Active Directory, including role-based access control, MFA, and SSO. MDM Administration: Manage InTune and mobile device management solutions to enforce secure configurations and compliance across devices.

• Assess energy storage technologies and site layout options to ensure alignment with technical requirements and long-term performance metrics • Support project design to maximize project value while minimizing construction and operational risks • Support analysis and present project technical risks and determination of de-risking solutions • Develop project capital and operational cost estimates and milestone schedules to be used in project financial valuation models • Support offtake, equipment procurement, as well as engineering and construction contracting activities to move projects towards NTP

• Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX • Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices • Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter • Create and update technical documentation of operating procedures as needed • Serve as a technical expert for Tier 1/2/3 support groups • Collaborate and communicate with internal department architects and vendor partners • Collaborate with Product Owner on technology solutions, implementations, upgrades, enhancements and conversions; recommend solutions as appropriate • Provide problem-solving leadership based on experience with the technology • Act as a senior member of the Telephony Support Team in providing prompt support to assigned operations. • Coordinate day-to-day operations, run projects, and assign tasks to Tier 1/2/3 engineers • Collaborate in assessing current and expected communications needs, configuration, maintenance, optimization, and documentation of Genesys Cloud CX • Follow and apply configuration and security standards and policies within a defined change management process • Ensure that system improvements and changes are implemented correctly and completely, monitor effects of the modifications • Establish/recommend policies on system use and services • Perform common administrative tasks such as reviewing system logs, setting up new users, and conducting monthly audits of permission levels • Deployment and support of enterprise software, including third-party and in-house applications • Act as an escalation point for Telephony platform issues and corporate IT standards for enterprise IT staff