• Serve as a key contributor to the migration of the NICE Actimize platform from on-prem infrastructure to Actimize Cloud, supporting critical data migration, integration, and validation activities. • Support other ETL processes and data pipelines used for ingesting, transforming, and validating large data sets. • Perform data analysis, reconciliation, and validation to ensure data integrity across systems. • Participates in troubleshooting data, integration, and application issues across environments. • Collaborate with Business, Data, and Technology teams to define systems and business requirements and support system integrations. • Writes code and performs testing and debugging applications. • Completes documentation of procedures for installation and maintenance. • Other duties as assigned.

Role Description As a Senior Software Development Engineer with a focus on AI enhancement of the UBC Patient Access and Support product lines, you will bring technical depth and experience to architect, design, and develop sophisticated software systems. This role is hands-on, with a requirement for up to 100% coding, ensuring quality and maintainability across projects. You will provide tactical day-to-day technical guidance to less experienced team members, acting as a mentor to support their growth. You’ll also partner with other technology leaders to shape the overall technology direction, with a focus on artificial intelligence, pattern management and system consistency. This role demands cross-functional collaboration and interaction with stakeholders to ensure technology delivery aligns with organizational goals. You will lead troubleshooting efforts and conduct root cause analyses on relevant issues to maintain high system reliability. As a recognized technical authority, you’ll represent the organization in cross-functional and vendor partner settings. - Drive collaboration with multiple vendors to establish comprehensive estimates, delivery plans, and timelines for projects or programs within an application family. - Ensure the technological integrity and quality of vendor solutions, providing accountability across concurrent projects or programs. - Lead the delivery and technical guidance across an application family, ensuring alignment with strategic initiatives. - Serve as a technical leader for large or complex projects, including: - Strategizing to optimize and modernize technology, focusing on technical debt reduction where applicable. - Leading knowledge-sharing efforts to strengthen internal and vendor partner expertise. - Acting as a subject matter expert on intricate components of the application environment. - Partner with architects to influence strategic decisions on the use, retirement, or addition of technology within the enterprise architecture. - Provide high-level technical expertise to projects involving multiple complex technology components. - Establish and promote the best practices, reusable components, and guidelines to optimize technology usage. - Lead incident response and problem resolution for critical production issues, ensuring thorough root cause analysis and long-term solutions. - Take on special projects or initiatives as assigned, often with organization-wide visibility and impact. Qualifications - Bachelor’s degree in computer science, Engineering, or a related field (Master’s degree preferred) or equivalent work experience. - 12–15 years of relevant experience, including at least 3–5 years at a senior level or in a similar principal engineering role. - An innovation mindset. - Extensive coding experience including .NET Unified Platform V8 and .NET Framework 4.8. - Experience with applying Predictive and Generative AI to business problems and products. - Experience and knowledge with the use of Agentic AI technology and solutions like Kafka, Camunda, etc. - Cloud development experience using AI, especially in Microsoft Azure. - Thorough knowledge and application of advanced technical principles, theories, and concepts in software engineering. - Ability to design and implement innovative solutions that align with complex organizational goals and objectives. - Strong customer orientation with an ability to convey technical concepts to stakeholders at all organizational levels. - In-depth knowledge of the healthcare or PBM industry is preferred. - Extensive experience working within a vendor partner model, ensuring collaboration and quality. - Flexibility to work outside standard hours to meet critical project deadlines. - Demonstrated ability to manage multiple priorities, adapt to dynamic work environments, and meet project deadlines. - Strong collaborative skills, with experience working across multidisciplinary project teams. - Extensive experience with Agile Development. - Experience with Python or React development a plus. Benefits - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs

• Architect and operate low-latency, high-throughput systems for live phone calls and bidirectional audio streaming • Build backend orchestration services (primarily Node.js / TypeScript, with Python or Go as needed) that integrate STT, TTS, LLMs, and telephony providers • Work hands-on with WebSockets, WebRTC, streaming audio pipelines, and real-time event processing • Contribute to our agent builder dashboard and developer tools (React / Next.js) • Integrate deeply with Twilio, SIP trunks, VoIP systems, and carrier constraints. Also handling IVRs, transfers, DTMF, call drops, and compliance edge cases • Anticipate scaling bottlenecks; drive improvements in reliability, observability, failover, monitoring, alerting, and logging • Enforce security and compliance best practices across the stack

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose:The Staff Software Engineer is responsible for leading a team of engineers building and designing a product that our customers and associates love. As a Staff Software Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Staff Software Engineers will assist in product and tool selection, configuration, security, resilience, performance tuning and production monitoring. Staff Software Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. As a Staff Software Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers. Key Responsibilities: - 50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes a broad view when approaching issues; using a global lens; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances - 10% Learns and Grows - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems - 20% Plans and Aligns - Creates new and better ways for the organization to be successful; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Works the Product Team to ensure user stories are developer ready, easy to understand and testable; Collaborates with other team members in agile processes; Relates openly and comfortably with diverse groups of people; Adapts approach and demeanor in real time to match the shifting demands of different situations - 20% Supports and Enables - Fields questions from product and engineering teams; Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions; Notes gaps on the team and provides suggestions for changes to make the team more productive Direct Manager/Direct Reports: - This position typically reports to Software Engineer Manager or Sr. Manager - This position typically has 0 Direct Reports Travel Requirements: - No travel required. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - 3-5 years of relevant work experience - Extensive experience with front end technology such as HTML, CSS, and Javascript/Typescript frameworks, an object-oriented programming language (preferably Java), Relational or noSQL database technology, cloud computing techniques, CI/CD tools, modern software design patterns - Experience in effective data modeling with both Relational and NoSQL databases - Experience with security frameworks for user and services authorization and authentication - Experience with creating and executing unit, functional, destructive and performance tests - Experience with modern debugging and root cause analysis techniques - Experience with version control system - Experience in designing systems for High Availability, Disaster Recovery, Performance, Efficiency, and Security - Exposure to developing technical roadmaps including work estimation, refactoring and modernizing legacy systems Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 3 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Global Perspective - Manages Ambiguity - Nimble Learning - Self-Development - Collaborates - Cultivates Innovation - Situational Adaptability - Communicates Effectively - Drives Results - Interpersonal Savvy For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $125,000 - $240,000