• Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? • At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. • With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. • You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack. • Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be.

Join our Global Services Engineering Team The Global Services Engineering Team develops and supports applications that empowers Global Services teams to focus on what they do best and deliver value to our customer and make data driven decisions, provide insights to business leaders to have better vision into the state of the business, and provide analytical Intelligence to proactively handle customer situations and additional business opportunities. Partner with the best As a Site Reliability Engineer, you are responsible for improving system availability, reliability, scalability, and performance. You will collaborate closely with cross-functional teams to define and track key performance indicators, enhance monitoring and alerting capabilities, and proactively investigate and resolve complex performance and reliability issues to ensure optimal system operation As a Site Reliability Engineer at Akamai, you will be responsible for: - Design, build, and maintain highly reliable, scalable, and performant systems - Define, measure, and monitor key service reliability metrics and SLAs - Develop and improve monitoring, alerting, and incident response processes - Proactively identify performance bottlenecks and reliability risks, and drive long-term solutions - Investigate, troubleshoot, and resolve complex production issues across distributed systems - Automate operational tasks to reduce manual effort and improve system efficiency - Participate in on-call rotations and lead incident management and post-incident reviews - Collaborate with engineering teams to influence system architecture and reliability best practices - Continuously improve deployment, release, and rollback processes to minimize risk and downtime - Enhance & Maintain CI/CD pipelines and other tooling as required Do what you love To be successful in this role you will: - At least 3 years in an SRE role - Strong understanding of Linux/Unix systems and networking fundamentals - Experience with distributed systems and microservices architectures - Strong understanding of security and compliance considerations in production environments - Strong knowledge and experience in orchestration and containerization technologies such as Docker & Kubernetes - Having good working knowledge of Java / Python / GoLang and follows common development practices and methodologies - Have good working knowledge of databases especially PostGres and MySQL - Good hands-on experience with cloud platforms, such as AWS, Azure, or Google Cloud - Hands-on experience with monitoring and observability applications such as Prometheus, Grafana, ELK Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply. Working with us At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought, and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: - Your health - Your finances - Your family - Your time at work - Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Role Description Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. As a Junior DevOps Engineer, you will help build and maintain the cloud infrastructure that powers the development and deployment of software used by thousands of customers worldwide. The ideal candidate has hands-on experience with Terraform and at least one public cloud platform. - Build and maintain cloud infrastructure and automation pipelines for hybrid-cloud solutions. - Develop automation capabilities for CI/CD and application delivery. - Troubleshoot and support current cloud platforms in production, including participating in on-call rotations. - Collaborate with product managers, architects, and development teams to ensure scalable, secure infrastructure. Qualifications - 2+ years of experience as a DevOps or Platform Engineer. - Hands-on experience with Infrastructure-as-Code (Terraform). - Experience with at least one public cloud (AWS, Azure, or GCP preferred). - Familiarity with Linux-based systems and runtimes. - Development/scripting experience (Python, Shell, or similar). - Nice to have: - Knowledge of Kubernetes and CI/CD tools (GitLab, GitHub). - Experience with Terragrunt is a plus. - Experience with Helm, Istio, or other cloud-native orchestration tools. - Knowledge of IAM, cloud networking, and security best practices. - Exposure to SRE/DevOps practices and monitoring tools. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role Description This role offers the opportunity to own the end-to-end integration experience for customers, ensuring seamless connectivity between multiple case management platforms and the AI-powered platform. You will balance hands-on technical work with customer-facing delivery, handling everything from configuration and validation to troubleshooting and implementation guidance. The Senior Integrations Engineer will collaborate closely with Engineering and Customer Success teams to define integration paths, resolve complex issues, and create scalable implementation processes. This position is ideal for engineers who enjoy solving technical challenges, managing vendor relationships, and delivering high-impact solutions in a fast-growing, AI-driven environment. You will play a pivotal role in enabling customers to fully leverage the platform while shaping the product through insights gained from integration work. - Manage customer integrations from post-sale through go-live, including scoping, configuration validation, testing, and final deployment. - Collaborate with Engineering to prototype solutions, define technical requirements, and ensure integration scalability. - Troubleshoot and resolve production integration issues, tracing failures across customer, vendor, and internal systems. - Build implementation assets such as playbooks, setup guides, troubleshooting matrices, and checklists for repeatable, scalable processes. - Identify integration patterns and provide actionable feedback to Engineering for product improvements. - Serve as the primary technical liaison for customer-facing integrations, ensuring a smooth, professional experience. Qualifications - 3–5+ years of experience building, configuring, and debugging production API integrations (REST APIs, pagination, rate limiting, retry logic). - Proven experience delivering integrations end-to-end, managing both technical implementation and customer coordination. - Proficiency in Python or Node.js (Python preferred) for scripting, data transformation, and API orchestration. - Hands-on experience with OAuth 2.0, JWT, token refresh cycles, permissions, and scoping troubleshooting. - Comfortable working with webhooks and mapping data across systems with differing schemas. - Strong communication skills for customer interactions, vendor negotiations, and internal collaboration. - Familiarity with legal technology, SaaS platforms, or interest in understanding law firm operations is a plus. - Bonus experience: iPaaS platforms (Workato, Celigo, Mulesoft, Tray.io), SQL, on-prem/hybrid deployments, multi-tenant integration management, and building observability/alerting for integrations. Benefits - Competitive salary and equity opportunities - 401(k) program with employer matching - Health, dental, vision, and life insurance coverage - Short-term and long-term disability benefits - Autonomous, flexible work environment - Office setup reimbursement - Flexible time off and holidays - Quarterly team gatherings and collaborative culture