Role Description This role offers the opportunity to own the end-to-end integration experience for customers, ensuring seamless connectivity between multiple case management platforms and the AI-powered platform. You will balance hands-on technical work with customer-facing delivery, handling everything from configuration and validation to troubleshooting and implementation guidance. The Senior Integrations Engineer will collaborate closely with Engineering and Customer Success teams to define integration paths, resolve complex issues, and create scalable implementation processes. This position is ideal for engineers who enjoy solving technical challenges, managing vendor relationships, and delivering high-impact solutions in a fast-growing, AI-driven environment. You will play a pivotal role in enabling customers to fully leverage the platform while shaping the product through insights gained from integration work. - Manage customer integrations from post-sale through go-live, including scoping, configuration validation, testing, and final deployment. - Collaborate with Engineering to prototype solutions, define technical requirements, and ensure integration scalability. - Troubleshoot and resolve production integration issues, tracing failures across customer, vendor, and internal systems. - Build implementation assets such as playbooks, setup guides, troubleshooting matrices, and checklists for repeatable, scalable processes. - Identify integration patterns and provide actionable feedback to Engineering for product improvements. - Serve as the primary technical liaison for customer-facing integrations, ensuring a smooth, professional experience. Qualifications - 3–5+ years of experience building, configuring, and debugging production API integrations (REST APIs, pagination, rate limiting, retry logic). - Proven experience delivering integrations end-to-end, managing both technical implementation and customer coordination. - Proficiency in Python or Node.js (Python preferred) for scripting, data transformation, and API orchestration. - Hands-on experience with OAuth 2.0, JWT, token refresh cycles, permissions, and scoping troubleshooting. - Comfortable working with webhooks and mapping data across systems with differing schemas. - Strong communication skills for customer interactions, vendor negotiations, and internal collaboration. - Familiarity with legal technology, SaaS platforms, or interest in understanding law firm operations is a plus. - Bonus experience: iPaaS platforms (Workato, Celigo, Mulesoft, Tray.io), SQL, on-prem/hybrid deployments, multi-tenant integration management, and building observability/alerting for integrations. Benefits - Competitive salary and equity opportunities - 401(k) program with employer matching - Health, dental, vision, and life insurance coverage - Short-term and long-term disability benefits - Autonomous, flexible work environment - Office setup reimbursement - Flexible time off and holidays - Quarterly team gatherings and collaborative culture

We are looking for a Senior Infrastructure Engineer to design, automate, and operate highly reliable platforms across public cloud, private cloud, and hybrid environments. This role focuses on infrastructure engineering, Kubernetes platforms, and automation, enabling scalable, secure, and self-healing systems for mission‑critical workloads. Key Responsibilities - Design, manage, and operate compute, storage, network, and IAM across AWS, GCP, using Infra-as-code (Terraform). - Build and maintain secure networking and connectivity, including VPC/VNet design, routing, firewalls, and site-to-site / client VPNs using OpenVPN for hybrid and remote access. - Exposure on CI/CD tools and GitOps pipelines using GitHub Actions, Jenkins, and Argo CD. - Manage production Kubernetes platforms (EKS, GKE), covering autoscaling, ingress/egress, service discovery, and resilience. - Implement observability using Prometheus, Grafana, Datadog(optional) with well-defined SLOs, and reduce MTTR. - Lead incident response and Root Cause Analysis (RCA) for complex production issues. - Mentor engineers and contribute to reusable infrastructure standards and platform blueprints. Requirements - 8+ years of experience in SRE, or Infrastructure Engineering. - Strong hands‑on experience with GCP and AWS - Expertise in Terraform and configuration management (Ansible). - Solid production experience with Docker and Kubernetes. - Proficiency in Python, Go, or Bash. - Strong Linux and networking fundamentals (TCP/IP, DNS, HTTP/S, load balancing). Preferred Qualifications - Certifications: Relevant 2025 certifications such as GCP Certified DevOps Engineer – Professional, Certified Kubernetes Administrator (CKA), or HashiCorp Certified: Terraform Associate. - Exposure to AIOps or infrastrucutre automation‑driven operations. - Experience leading hybrid cloud initiatives.

- Having 5 to 10 years of experience on the Devops on AWS. - Having experience on the AWS infrastructure setup. - Should have a stronghold on the DevOps tools like Docker, Kubernetes, Terraform, Prometheus, Jenkins, and Ansible. - Should be skilled in implementing and optimizing CI/CD pipelines to enhance software delivery and deployment efficiency. - Deep understanding on the AWS services. - Should be able to architect cloud migrations from on-premises infrastructure to AWS. - Having moderate experience in the Java and Python. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

• Support F6S’ AWS customers in configuring and managing their AWS environments • Provide expertise to help F6S AWS users configure or manage AWS