Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 32 Work Shift: Afternoons (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION. Primary Function/General Purpose of Position The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator, and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment. Shift Schedule: * Full Time - 32 hrs/week * Afternoons - 3:00pm - 11:30pm Essential Job Functions - ​Provides continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance - Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation - Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment - Seeks help as soon as possible when patient appears to pose a threat to self or others - Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety - Provides patients with explanations of service as needed, but does not counsel or provide opinions regarding medical conditions - Demonstrates efficiency in following documented workflows - Provides high level customer service to all patients, patient's family, visitors, bedside, provider, and associates - Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care - Uses professional communication, verbal and written - Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse - Promotes safety and protects the dignity of the observed patient - Communicates effectively with patients using a microphone and headset - Demonstrates efficiency in multi-tasking - Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles - Perform other duties, when there is a low volume of observable patients, under the direction of a nurse This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification - BLS Basic Life Support (required, within 3 months of hire) Education - None Work Experience - Patient care experience (preferred) - Previous hospital environment experience (preferred) Training - None Language - None Patient Population - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. - Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ - Adolescents (13-17 years) - Adults (18-64 years) - Geriatrics (65 years and older) Working Conditions - Periods of high stress and fluctuating workloads may occur. - General office environment. - May be exposed to high noise levels and bright lights. - May have periods of constant interruptions. - Prolonged periods of working alone. - Other: May work from home. Requires private, dedicated space for equipment. Privacy screen for monitors will be required. Skills - Communication - Alert at all times - Respond quickly to behavioral changes - Continuous monitoring – multiple patients - Function in stressful situations - Function in emergency situations - Record and communicate patient status and behaviors - Basic data analysis - HIPPA - Professional - Basic computer skills - Ability to learn new skills - Microsoft windows - Multitasking - Prioritizing - Attention to detail - Critical thinking - Active listening - Follow procedures - Communication with family members - Communication with team members - Teamwork - Behavior documentation - Customer service - Calm - Conflict resolution - Relationship building - Escalate unsafe behaviors quickly - EPIC - Patient safety - Safety escalation Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Other Ancillary Services - Youngstown Regional Office It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Description About the job An Account Manager is responsible for identifying and closing new business opportunities within established and new accounts in a geographically dispersed territory. Account Managers will focus their call activities on multi-specialty ambulatory surgery centers (ASCs) and hospitals within their assigned accounts. They serve as a true clinical partners and trusted advisors to customers, partnering with Sterile Processing Departments staff to determine solutions to their challenges. Key Responsibilities - Responsible for establishing and maintaining customer relationships, and overall financial performance within assigned territory through consultative and clinical value-based selling and ensuring positive Customer experiences. - Drive market share through existing customer utilization assessments and contending for new footprint expansion while developing customer champions for ASP technologies. - Establish relationships with hospital customers where surgical procedures are performed or influenced. Anticipate customer needs, develop innovative solutions to streamline customer workflows and think creatively to identify new revenue streams. - Leverage business sense to identify key business levers, build value propositions, identify accurate decision makers and appropriately position solution to various customer types and call points within hospitals and local Integrated Delivery Networks (IDN), including the following: Supply Chain, Nurse Managers, Risk Management, and Sterile Processing, Materials Management, Bio-Medical/Clinical Engineering, and Infection Prevention - Provide product demonstration, training presentations and in-servicing based upon Customer’s needs. - Establish and maintain optimum account call frequencies which lead to better relationships with the customer, better understanding of the customer’s business and needs, and the accomplishment of the sales quota. - Develop and implement territory sales strategy and plan for local hospitals and IDN accounts not covered by the Corporate Accounts teams. - Responsible for local pull-through of strategic plans developed by corporate account teams. - Routinely update sales actions plans and forecasts for Territory Quarterly Reviews and Business Plans to facilitate the purchase of ASP products and services. - Proactively collaborates on business initiatives with internal partners such as Service, Marketing, Commercial Operations etc. - Fosters collaboration, teamwork and partnership using effective communication. - Leverage tools, systems, and dashboards daily as part of running a business and proactively problem solve on critical leading and lagging performance metrics to maintain a robust one-year funnel. - Continually acquire, maintain, and expand personal understanding of features, benefits, applications and market conditions, enhancing the needs for our current and future products. - Participate in local Chapters AORN, IAHCSMM, SGNA, and/or other relevant organizations including regional level buying groups. Qualifications - Bachelor’s degree or equivalent required. - Minimum of 3 years of sales experience, or 2 years of medical sales experience, or 1 year of sales experience plus 1 year of infection prevention industry experience. - Proven/documented success launching new products, growing product utilization, and/or protecting business from competition. - Experience prospecting for new business and cold calling. - Preferred experience selling to hospitals, ASC’s, and Inpatient/Outpatient Endoscopy Suites. - Candidates must possess a valid driver's license issued in the United States. - The ability to travel based on the requirements of the role. - Must live in or be willing to relocate within defined territory. #LI-Remote #LI-AG2 Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About ASP ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

• Own senior-level relationships with assigned key accounts and act as a trusted advisor • Drive revenue through renewals, expansions, and cross-selling of Integrated Water Service offerings • Lead pricing, contract negotiations, and commercial planning • Coordinate with operations, engineering, safety, and compliance teams to ensure effective service delivery • Resolve customer issues and escalations while aligning expectations with execution • Develop multi-year account plans and provide market and performance insights • Maintain accurate forecasts, activity records, and reports in Salesforce

Role Description ADI Global Distribution is hiring an Sr Account Manager who will increase market share, uncover new opportunities, and drive the kind of sales that result in long-term customer relationships. What You Will Do: - Increase Market Share by performing sales efforts to convert potential customers to ADI customers. - Strengthen current customer relationships by supporting customer service efforts, conducting follow-up calls, educating customers about new product lines, and keeping abreast of new developments in the industry. - Proactively drive market intelligence gathering, uncover growth opportunities, and deliver sales wins. - Ensure positive relationships within the ADI organization to encourage team sales and create priority service for customers. - Implement various customer training to drive sales growth in assigned territory. Qualifications - 2+ years of sales experience: CCTV, IP, AV technologies, Security, and Fire. - Successful track record of managing and selling in the security industry in a distribution model. - Valid Driver’s License, clean motor vehicle history, and a driving record in good standing. - Excellent selling, negotiating, and closing skills with the ability to build long-term business relationships. - Ability to learn quickly, process high call volume, and think outside the box. - Strong work ethic, do what it takes to get the job done approach while maintaining high business ethical standards. - Strong customer service, organization, and multi-tasking abilities. - Strong communication skills, both verbal and written. - Self-motivated, able to work independently without close supervision, and have a team mentality. - Proficient in Salesforce, Excel, Word, PowerPoint, and Outlook. - Ability to travel per business needs; up to 75%. Requirements - Significant experience in a Sales/Account Management related field. - Experience working with Freight, Telecom (data or cell), or Distribution. - Experience working at a Retail Office Supply store is a plus. - Salesforce experience is a plus. - Experience working with high-value daily spending and a large product profile. - Ability to influence at varying levels across the organization. - Ability to handle multiple priorities and navigate in a highly matrixed environment. Benefits - Competitive compensation with uncapped commission. - Comprehensive benefits, generous PTO, and RRSP with company matching program eligible from day 1. - Opportunity to learn the business of a leading distributor of security, AV, and low-voltage products serving more than 100,000 customers globally.