Ciklum is looking for a Manual QA Engineer to join our team full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Manual QA Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. The Client is changing the way organizations protect their data-centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts. We're always looking for new people to inspire us and make us better. We are looking for a Senior Software Developer in Test to join our talented R&D team. The development team in charge of creating new features for high-end customers. We deliver a great impact to our customers all across the product components. Responsibilities: - Building and validating complex SaaS environments - Managing and validating the product upgrade procedures - Writing STP documents and executing test cases - Performing API and UI test validation - Understanding and validating the product’s components and business logic layers - Working closely with Developers, Product Managers, and UX/UI teams - Assisting with the investigation and reproduction of bugs - Reporting bugs to development teams and helping troubleshoot issues Requirements: - Have 5+ years of experience working in a Manual QA role - Have knowledge of networking protocols and security practices - Have experience with Linux and Windows operating systems - Have experience with API and UI testing - Have experience with a scripting language (Python / JavaScript) - Have excellent communication and presentation skills - Demonstrate attention to detail and out-of-the-box thinking - Have strong written and spoken English - Possess an analytical mindset and strong problem-solving skills What`s in it for you? - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Role Description We are looking for a Principal Supplier Quality Engineer to join the PGSS Product Line team, focusing on increasing production rates across our supply base. The ideal candidate will have in-depth knowledge of supplier quality, a strong level of business acumen, and experience working in a fast-paced and dynamic team environment. This person will drive the implementation of advanced sourcing, supplier management, and supply chain risk reduction strategies through the Supply Chain Workstream. This position will include approximately 50% travel, which will be a mix of local, day visits as well as overnight travel, outside the local area. The Role will: - Execute the strategy and risk mitigation of PGSS supply chain growth associated with current and future business needs, from a supplier quality perspective. - Be an engaged member of the PGSS Team, working closely with the Supply Chain and Quality leads and advising the team on supplier quality aspects of supply chain execution. - Perform on-site capacity assessments, Value Stream Mapping activities, process verification assessments, etc. across our supply base. - Partner with the Category Supplier Quality team on risk mitigation and supplier development based on the needs of the program/product line. - Collaborate with engineering, supply chain, and program quality to identify part and supplier risk for proactive mitigation activities. - Drive “Zero Defect” culture within the supply base. Qualifications - A self-driven problem solver who will utilize analytical skills to find innovative solutions to quality-related issues. - Experience with lean manufacturing including capacity assessments and value stream maps. - A strong desire and mindset to drive actions and projects to closure without being prompted. - Strong business acumen and understanding of how supply chain performance is an enabler to business growth. - Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization. - Possesses a strong understanding of Quality Science tools (APQP/PPAP, 8D RCCA, Statistical Process Controls, Lean Six Sigma, Sampling and Inspection, FAI/PPV) along with relevant industry standards and their application to drive execution excellence. - Remote work, anywhere in the greater 50 states, will be considered for the right candidate. Requirements - HS degree with 10+ years experience, technical BS degree with 6+ years of experience, or MS degree with 4+ years of experience. - Ability to analyze supplier defect/performance data and display visually. - Experience with lean manufacturing and ability to perform onsite capacity and capability assessments. - Ability to read and interpret documents such as technical drawings, specifications, requirements. - Excellent project management, planning, and organization skills. - Working knowledge of APQP/AS9145 as well as AS9100 or equivalent QMS. Preferred Skills and Education - PPV/FAI. - LSS Green Belt. - Experience in Aerospace and Defense manufacturing environment. Typical Education and Experience - Typically a Bachelor's Degree and 6 years work experience or equivalent experience.

• Ensure product releases meet high standards of quality, security, and compliance without slowing delivery cadence • Act as the team's advocate for end-user experience and risk mitigation through rigorous manual testing and clear reporting • Design and maintain test plans, test cases, and checklists for web and mobile features, prioritising risk-based coverage and regulatory requirements • Execute exploratory, functional, regression, and acceptance testing across different environments and devices • Reproduce, triage, and track defects with clear reproduction steps and impact analysis • Work with Product Managers, Developers, and Support to define acceptance criteria, participate in grooming sessions, and provide early quality feedback during discovery • Validate releases in staging and production (when required), perform smoke tests, and sign off on readiness for deployment according to release gates • Maintain test documentation, produce actionable bug reports, and communicate quality metrics and release risk to stakeholders • Contribute to improving QA processes, introduce practical checklists and heuristics, and collaborate with engineers to increase testability and automation coverage over time

• Review and assess inbound and outbound customer calls against approved QA frameworks, scripts, and service standards, evaluating tone, accuracy, professionalism, customer experience, and compliance. • Identify coaching opportunities and provide clear, constructive, and action-oriented feedback. • Participate in calibration sessions to ensure consistent and fair scoring. • Conduct regular audits of customer files, including policies, claims, complaints, cancellations, and supporting documentation. • Ensure compliance with internal policies, governance standards, and regulatory requirements. • Verify the accuracy, completeness, timeliness, and appropriate approval of documentation. • Identify risks relating to disclosures, decision-making, record-keeping, and process adherence. • Document QA and audit findings clearly, maintain accurate records, and provide practical recommendations to relevant stakeholders. • Identify and escalate high-risk issues, potential breaches, or systemic concerns in line with internal escalation procedures. • Support root cause analysis, continuous improvement initiatives, and QA / audit reporting by tracking trends and emerging risks. • Provide insights to support coaching, training, and informed business decision-making. • Maintain strict confidentiality and integrity of all QA and audit data. • Undertake other role-specific duties as required, including supporting the Compliance Manager.