• Review and assess inbound and outbound customer calls against approved QA frameworks, scripts, and service standards, evaluating tone, accuracy, professionalism, customer experience, and compliance. • Identify coaching opportunities and provide clear, constructive, and action-oriented feedback. • Participate in calibration sessions to ensure consistent and fair scoring. • Conduct regular audits of customer files, including policies, claims, complaints, cancellations, and supporting documentation. • Ensure compliance with internal policies, governance standards, and regulatory requirements. • Verify the accuracy, completeness, timeliness, and appropriate approval of documentation. • Identify risks relating to disclosures, decision-making, record-keeping, and process adherence. • Document QA and audit findings clearly, maintain accurate records, and provide practical recommendations to relevant stakeholders. • Identify and escalate high-risk issues, potential breaches, or systemic concerns in line with internal escalation procedures. • Support root cause analysis, continuous improvement initiatives, and QA / audit reporting by tracking trends and emerging risks. • Provide insights to support coaching, training, and informed business decision-making. • Maintain strict confidentiality and integrity of all QA and audit data. • Undertake other role-specific duties as required, including supporting the Compliance Manager.

• Design, build, and maintain scalable QA automation frameworks for product applications • Develop and execute automated test suites to ensure product quality and reliability • Collaborate closely with developers and product teams to define testing strategies • Integrate testing into CI/CD pipelines to support continuous delivery • Identify, document, and track defects, ensuring timely resolution • Leverage AI tools and techniques to improve test coverage, efficiency, and defect detection • Continuously improve QA processes, tools, and methodologies • Ensure high standards of quality across releases in a product-focused environment • Contribute to defining best practices for automation and quality assurance

Would you like to build a career in a leading multinational IT company? We are looking for a proactive telecom Tester (not related to QA in IT), who will help us maintain the quality and efficiency of the cloud communications services. You don’t need previous experience – just bring your energy, willingness to learn, and readiness to work in a dynamic environment. Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

About Smart Working At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being. Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally. Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world. About the Role We are looking for a Senior QA Engineer to join a product-focused engineering team, driving quality across modern applications through automation and intelligent testing strategies. This role is centred around building and scaling robust QA automation frameworks while leveraging AI-driven approaches to improve testing efficiency and coverage. You will play a key role in ensuring high product quality, working closely with engineering and product teams in a fast-paced environment. The ideal candidate brings strong automation experience, a proactive mindset, and an interest in applying AI within QA to optimise testing processes. Responsibilities - Design, build, and maintain scalable QA automation frameworks for product applications - Develop and execute automated test suites to ensure product quality and reliability - Collaborate closely with developers and product teams to define testing strategies - Integrate testing into CI/CD pipelines to support continuous delivery - Identify, document, and track defects, ensuring timely resolution - Leverage AI tools and techniques to improve test coverage, efficiency, and defect detection - Continuously improve QA processes, tools, and methodologies - Ensure high standards of quality across releases in a product-focused environment - Contribute to defining best practices for automation and quality assurance Requirements - 5+ years of experience in QA engineering with a strong focus on automation in product-based environments - Proven experience building and maintaining automated testing frameworks - 1.5+ years of experience using or integrating AI within QA processes - Strong understanding of software testing methodologies and best practices - Experience working closely with engineering teams in agile environments - Experience testing modern web or platform-based applications - Strong analytical and problem-solving skills - Ability to take ownership of quality and drive improvements proactively Nice to Have - Experience with modern test automation tools and frameworks (e.g. Cypress, Playwright, Selenium or similar) - Experience integrating QA processes into CI/CD pipelines - Familiarity with performance or API testing - Exposure to AI-driven testing tools or test generation frameworks - Experience working in fast-paced, product-driven environments Benefits - Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter) - No Weekend Work: Real work-life balance, not just words - Day 1 Benefits: Laptop and full medical insurance provided - Support That Matters:Mentorship, community, and forums where ideas are shared - True Belonging: A long-term career where your contributions are valued At Smart Working, you’ll never be just another remote hire. Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition. If that sounds like your kind of place, we’d love to hear your story.