• Review and assess inbound and outbound customer calls against approved QA frameworks, scripts, and service standards, evaluating tone, accuracy, professionalism, customer experience, and compliance. • Identify coaching opportunities and provide clear, constructive, and action-oriented feedback. • Participate in calibration sessions to ensure consistent and fair scoring. • Conduct regular audits of customer files, including policies, claims, complaints, cancellations, and supporting documentation. • Ensure compliance with internal policies, governance standards, and regulatory requirements. • Verify the accuracy, completeness, timeliness, and appropriate approval of documentation. • Identify risks relating to disclosures, decision-making, record-keeping, and process adherence. • Document QA and audit findings clearly, maintain accurate records, and provide practical recommendations to relevant stakeholders. • Identify and escalate high-risk issues, potential breaches, or systemic concerns in line with internal escalation procedures. • Support root cause analysis, continuous improvement initiatives, and QA / audit reporting by tracking trends and emerging risks. • Provide insights to support coaching, training, and informed business decision-making. • Maintain strict confidentiality and integrity of all QA and audit data. • Undertake other role-specific duties as required, including supporting the Compliance Manager.

• Design, build, and maintain scalable QA automation frameworks for product applications • Develop and execute automated test suites to ensure product quality and reliability • Collaborate closely with developers and product teams to define testing strategies • Integrate testing into CI/CD pipelines to support continuous delivery • Identify, document, and track defects, ensuring timely resolution • Leverage AI tools and techniques to improve test coverage, efficiency, and defect detection • Continuously improve QA processes, tools, and methodologies • Ensure high standards of quality across releases in a product-focused environment • Contribute to defining best practices for automation and quality assurance

• Review and analyze feature specifications • Collaborate with QA Engineers to develop effective strategies and test plans • Execute test cases (manual or automated) and analyze results • Create logs to document testing phases and defects • Report bugs and errors to development teams • Help troubleshoot issues • Conduct post-release/post-implementation testing

Would you like to build a career in a leading multinational IT company? We are looking for a proactive telecom Tester (not related to QA in IT), who will help us maintain the quality and efficiency of the cloud communications services. You don’t need previous experience – just bring your energy, willingness to learn, and readiness to work in a dynamic environment. Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.