Utorg Labs

• Contract Management: Draft, review, and assist in negotiating commercial agreements with payment service providers (PSPs), software vendors, and third-party suppliers. • Compliance & KYB Support: Provide hands-on support for Know Your Business (KYB) procedures, including the verification and onboarding of corporate partners. • Policy Development: Assist in preparing, updating, and implementing internal corporate policies, rules, and compliance frameworks (e.g., AML/CFT policies). • Legal Research: Conduct detailed analytical research on global and regional legislative developments to support business expansion and product compliance.

• Predictability & Delivery Governance Own the Forecast: You are responsible for the realism of our deadlines. • Jira as Source of Truth: Maintain perfect hygiene in project tooling. • Requirement Grooming Bridge the Gap: Orchestrate the team to translate the CPO's high-level vision into detailed, actionable User Stories. • Gatekeeping: Ensure no task enters a sprint without being "Ready for Development." • Team Dynamics & Facilitation The Buffer: Act as a constructive bridge between the team members. • Operational Discipline: Push the team to maintain tracking and documentation standards.

• Draft, review, and assist in negotiating commercial agreements • Provide hands-on support for Know Your Business (KYB) procedures • Assist in preparing, updating, and implementing internal corporate policies • Conduct detailed analytical research on legislative developments

• Provide accurate, timely and auditable analyses and reports that support regulatory submissions, financial close and decision‑making across the business. • Ensure data integrity, traceability, and reproducibility of finance reports, reducing manual effort and operational risk. • Builds and maintains complex metrics trees, conversion funnels, and interactive dashboards using Looker or Grafana (ready to migrate to new BI) to track portfolio performance, P&L, and accounting summaries. • Automates external analytics delivery and designs customized graphical and tabular reports tailored for compliance and auditing reviews. • Gathers and formalizes business requirements for financial data marts, acting as the bridge between the Finance/Accounting department and the Data Engineer. • Designs a data quality (DQ) framework on the BI layer with automated validation checks and alerting mechanisms to ensure financial numbers are flawless. • Conducts comprehensive analysis of portfolio data, leveraging and consuming insights derived from Vertex AI (Gemini, Anthropic) models, and develops forecasting models (e.g., LTV, retention, expected loss, profitability) to support executive decision-making. • Performs complex financial turnover analysis, anomaly detection, and A/B testing evaluation using data stored in BigQuery, utilizing Python (Pandas, Numpy), Golang, and expert-level queries.

• Main focus on configuring and activating partners in production environment • Handle API key management, verify setups, and dig into logs for transaction issues • Responsible for final technical verification and successful Go-Live launches for merchants • Daily tasks include pre-live merchant configurations and payment method setups

• Evolve our mature non-custodial crypto wallet by adding new capabilities. • Own the core of the app — send/receive, balances, transaction history, swap/bridge, on-ramp — and lead its product extensions, including the crypto card and IBAN experience: payments, subscriptions, physical card integration, and onboarding additional card providers across new geographies. • Own features end-to-end — from planning and architectural design to implementation, testing, production monitoring, and iterative improvement based on real user feedback. • Collaborate closely with Product and Design teams to deeply understand user needs, shape product direction, and co-create solutions that deliver tangible value. • Partner with QA and backend engineers to ensure strong quality control through clear documentation, reproducible testing flows, and knowledge sharing. • Take part in a shared on-call rotation — roughly one week a month. • Communicate clearly and proactively by producing technical documentation and guides for internal teams, and occasionally showcase product demos for support and operations.

• Own the entire sales cycle: prospecting, qualification, product demos, negotiation, and closing • Build and maintain pipeline of Web3 and FinTech merchants through outreach, lead processing, and network • Provide reliable sales forecasts and report on conversion metrics • Represent Utorg at industry conferences and events

• Lead cross-functional squads, owning the delivery lifecycle from technical discovery to production. • Ensure products are scalable, secure, and delivered with surgical precision. • Predictability & Delivery Governance: Own the Forecast and maintain perfect hygiene in project tooling. • Requirement Grooming: Translate high-level vision into actionable User Stories with clear Acceptance Criteria. • Ensure no task enters a sprint without being "Ready for Development." • Act as a constructive bridge between team members, resolving friction and ensuring actionable plans. • Push the team to maintain tracking and documentation standards.

• Test complex fintech and crypto workflows, including transactions, card operations, swaps, KYC flows, asset transfers, and fiat on/off-ramps. • Own quality hands-on: test new features yourself across mobile (iOS/Android), backend services, and back-office tools. • Participate in feature design and delivery, identifying risks and quality considerations early in the development lifecycle. • Investigate production issues, reproduce defects, and ensure root causes are addressed. • Collaborate with developers on automated testing strategy and coverage. • Design comprehensive test scenarios and acceptance criteria. • Review automated test implementations to ensure meaningful coverage of business-critical functionality. • Set the QA bar across the team by building out templates, checklists, and bug-reporting standards, while tracking key metrics (defect rate, escape rate, CFR/LT) and translating them into actionable reports. • Keep production rock solid — overseeing monitoring across Sentry, Firebase, and Grafana, leading incident response and post-mortems, and digging into root causes to strengthen the system over time. • Contribute to a quality-first engineering culture where testing is embedded into the development process. • Support incident investigations, post-mortems, and continuous reliability improvements. • Monitor product health using observability and analytics tools. • Influence product and engineering decisions through data, technical analysis, and risk assessment. • Help teams balance delivery speed with product reliability and customer trust.

• Handling support tasks with control over resolution or escalation through the ticketing process. • Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction. • Communication, monitoring, and assistance to merchants. • Collaborating with other departments to address customer tasks and issues. • Expanding and maintaining an internal knowledge base to keep it up to date.