Pennylane SAS logo
Pennylane SAS

Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen. En 5 ans d'existence, nous sommes parvenus à : Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant. Lever un total de 400 millions d'euros auprès d'investisseurs de renom. Passer de 7 cofondateurs à une équipe de 1000 collaborateurs. Construire une équipe internationale composée de collaborateurs issus de 25 pays différents. Gagner la confiance de milliers d'utilisateurs. Déjà plus de 900,000 TPE/PME et plus de 6000 cabinets d’expertise-comptable utilisent Pennylane en France.

Responsable de Projets Comptables - Lyon

Solutions EngineerSolutions EngineerFull TimeRemoteMid LevelTeam 501-1,000

Location

France

Posted

59 days ago

Salary

0

Seniority

Mid Level

Job Description

Responsable de Projets Comptables - Lyon

Pennylane SAS

Vous cherchez un environnement professionnel stimulant basé sur l'autonomie et la confiance ? Pennylane vous offre l'opportunité de grandir au sein d'une entreprise en pleine croissance. Ici, votre expertise contribuera directement à aider les entrepreneurs à reprendre le contrôle de leurs finances. Découvrez un lieu où vos compétences seront valorisées et où vous pourrez façonner l'avenir de la gestion financière. Notre vision Notre ambition est de devenir le logiciel de pilotage financier préféré des PMEs européennes. Nous aidons les entrepreneurs à se débarrasser des tâches chronophages liées à la comptabilité et à la finance, tout en leur donnant accès à des informations financières clés pour les aider à prendre les meilleures décisions pour leur entreprise. Parallèlement, nous aidons les cabinets d'expertise-comptable, en leur permettant de passer moins de temps sur des tâches redondantes et répétitives, et plus de temps sur la partie conseil et accompagnement de leurs clients. À propos de Pennylane Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen. En 5 ans d'existence, nous sommes parvenus à : 💻 Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant 💰 Lever un total de 400 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début 👨‍👩‍👧‍👦 Passer de 7 cofondateurs à une équipe de 1000 collaborateurs, avec une note moyenne de 4,9/5 sur Glassdoor et 94% des évaluateurs Glassdoor qui recommanderaient PL à leurs proches! 🌍 Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible 🤝 Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours 🚀 Déjà plus de 900,000 TPE/PME et plus de 6000 cabinets d’expertise-comptable utilisent Pennylane en France ! Pour soutenir cette dynamique, nous renforçons notre équipe Customer Success avec un poste dédié aux small accounts (créateurs, jeunes cabinets et structures à taille humaine). Ce rôle est au cœur de notre mission : maximiser la valeur apportée à un portefeuille volumique de cabinets, via un accompagnement efficace et digitalisé, scalable et data-driven. Votre mission : En tant que CSM Small Accounts, vous êtes responsable de l’adoption, de la satisfaction et de la rétention d’un portefeuille de cabinets à taille humaine. Vous construisez des parcours d’onboarding et d’adoption simples et efficaces, déployez des actions 1:1 et/ou 1:many, et pilotez la santé de vos comptes par la donnée. Votre objectif: réduire le time-to-value, développer un usage régulier de Pennylane et prévenir le churn, tout en identifiant des opportunités d’expansion adaptées. Responsabilités clés : Gestion de portefeuille Segmenter votre portefeuille et définir des playbooks par typologie de cabinets (créateurs, petits cabinets, early adopters). Construire des Success Plans légers et actionnables, avec des jalons clairs (activation, adoption des fonctionnalités clés, autonomie). Mettre en place des rituels de couverture adaptés: points 1:1 ciblés, “office hours”, webinaires, campagnes d’adoption et contenus self-serve. Prioriser vos actions via des tableaux de bord d’usage et de santé du compte. Onboarding et déploiement Cadrer rapidement les objectifs, la gouvernance et les critères de succès avec le cabinet. Planifier un déploiement pragmatique: checklists, templates, mini-formations (webinaires, tutos), calendrier et suivi. Coordonner les acteurs (commercial, support, produit au besoin) pour lever les freins et sécuriser le passage à l’échelle. Adoption continue et valeur produit Animer l’adoption des fonctionnalités prioritaires et des bonnes pratiques métier. Proposer des recommandations proactives (data-driven) pour augmenter l’usage et fluidifier les migrations. Organiser des rendez-vous centrés sur la valeur, les résultats et les next steps. Santé du compte, risques et support Surveiller les signaux faibles (baisse d’usage, tickets récurrents, feedbacks négatifs) et lancer des plans d’action anti-churn. S’appuyer sur les ressources internes (support, contenu, formation) pour résoudre rapidement les problèmes. Identifier des opportunités d’expansion pertinentes (modules, déploiement à d’autres équipes/clients du cabinet) et collaborer avec l’équipe Sales pour les concrétiser. Opérations & amélioration continue Documenter systématiquement l’activité dans Salesforce. Contribuer aux contenus (emails, guides, aides en ligne, webinars), et partager vos learnings pour améliorer nos playbooks. Remonter les feedbacks produit de façon structurée et priorisée pour nourrir la roadmap. Profil recherché - 2 ans minimum d’expérience en cabinet d’expertise comptable/audit. - Bonnes bases comptables (sans viser l’expertise) et fort appétit pour la technologie. - Excellentes compétences relationnelles et pédagogiques; capacité à vulgariser et à convaincre. - Sens de l’organisation et de la priorisation dans un contexte multi-comptes, orienté résultats. - Solide culture data: à l’aise avec les KPI d’adoption et de rétention, rigoureux·se sur le suivi CRM. - Esprit d’équipe, curiosité, proactivité et goût du challenge. Processus de recrutement - Premier entretien avec Antoine, Business Recruiter - Deuxième entretien avec Marie, Team Lead de l'équipe - Troisième entretien : Mise en situation avec 2 membres de l'équipe - Quatrième entretien avec Tristan, Partner Success Director 🎁 Ce que l’on peut t'offrir : 🏥 Une mutuelle parmi les meilleures sur le marché (Alan Blue et Alan Mind) 🍜 Des tickets restaurants (Carte Swile) 🏝 Entre 6 et 12 jours de RTT supplémentaires aux 5 semaines de congés payés 🇬🇧 La possibilité de perfectionner ton anglais grâce à Busuu 🧑‍💻 Un budget dédié chaque mois pour tous nos Pennylaners, favorisant le travail depuis la maison ou en espace de coworking 🏢 Une facilité d’accès à nos bureaux, situés à quelques minutes de Saint Lazare en plein cœur de Paris 💵 Une enveloppe de BSPCE 🏃‍♀️ Un accès à 8000 salles de sport partout en France et plus de 300 activités de bien-être via notre partenaire Gymlib 💻 Un Mac 🎉 Nous pratiquons de nombreux sports ensemble et avons à cœur de nous réunir régulièrement autour d’événements d’entreprise tels que les Tech Days (qui permettent aux Pennylaners en remote de se réunir tous les 3 mois) ou notre séminaire d’entreprise qui a lieu une fois par an, et qui favorise de grands moments de cohésion pour toutes et tous. Pour t'épanouir chez Pennylane, il faudra: -Parler anglais (le niveau est évalué et apprécié en fonction du département auquel tu postules) -Apprécier travailler dans un environnement en changement constant -Faire de la collaboration une priorité au sein de son équipe ou avec d'autres parties prenantes -Avoir un recul suffisant pour prioriser les actions à fort impact business dans son activité quotidienne. Nous savons que certaines personnes sont moins susceptibles de postuler que d'autres si elles estiment ne pas remplir l'intégralité des critères. Si tu hésites, nous t'encourageons à postuler quand même : qui sait, cela pourrait être le début d'une collaboration significative et durable ! Information importante à destination des candidat(e)s Les tentatives d’arnaque au recrutement sont en hausse. Nous vous invitons à rester vigilant(e) lors de vos échanges. Candidature uniquement via nos canaux officiels : postulez exclusivement via nos offres publiées sur nos supports officiels (site carrière, pages officielles partenaires). Vérifiez systématiquement l’adresse e-mail de l’expéditeur : nos communications sont envoyées depuis des adresses professionnelles avec les domaine @pennylane.com ou @pennylane-partners.com . Nous ne vous demanderons jamais de paiement, ni d’informations financières (coordonnées bancaires, paiement pour un entretien, achat de matériel, etc.) dans le cadre du recrutement. Si une telle demande vous est faite, il s’agit d’une fraude. Nous vous invitons à ne pas répondre et à nous le signaler immédiatement." Encourageant la diversité, équité et inclusion sous toutes ses formes, Pennylane offre un environnement de travail inclusif, bienveillant et propice à l’épanouissement, dans nos bureaux et en remote. Nous nous engageons à fournir les mêmes chances à tous nos candidats, indépendamment de leurs origines sociales et ethniques, genres, religions, orientations sexuelles ou handicaps.

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