- Support and sustain one of Airservices’ most critical digital platforms, ensuring continuity, stability and high‑quality service outcomes. - Full-time permanent opportunity with WFH options - Location: Brisbane, Canberra, Melbourne or Sydney The Organisation: Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground. We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry. The Role & The Team As our Senior ServiceNow Support Specialist, you will play a vital operational role in maintaining the stability, performance and reliability of Airservices’ ServiceNow platform. You will act as first‑line support for incidents, problems and changes across the ITSM suite, manage routine platform administration, and ensure data and configuration integrity across environments. You will also monitor platform health, support upgrades and clones, maintain CMDB accuracy, and assist in deploying changes through lower environments into production. You will work within the Digital Technology Platforms team—a collaborative, service‑focused group committed to delivering dependable technology services that underpin national aviation operations. The team values ownership, accountability and continuous improvement, and take pride in supporting platforms that are essential to Australia’s transport infrastructure. - First‑line operational support across ServiceNow platform specific incidents, problems and changes. - Full operational responsibility for ServiceNow service continuity. - Monitoring platform health, resolving issues and escalating where needed. - Routine administrative tasks including role management, configuration changes and UI policy maintenance. - Supporting upgrades, patching and environment cloning activities. - Supporting CMDB data integrity and catalogue/workflow troubleshooting. - Participating in deployment activities and supporting test phases. - Maintaining documentation, guides and enforcing platform governance. Position_Description__Senior_ServiceNow_Support_Specialist .pdf The Person You are proactive, technically curious and driven by providing reliable support. You enjoy troubleshooting, problem‑solving and working in a team where collaboration and service excellence matter. You communicate clearly, manage competing priorities effectively, and take pride in maintaining a critical enterprise platform. Mandatory Skills & Qualifications - Strong experience supporting, configuring and administering the ServiceNow platform. - Ability to debug complex scripts and platform logic. - Hands‑on experience with catalogue items, workflows, business rules and troubleshooting. - Strong scripting skills (JavaScript, HTML, AngularJS). - Understanding of ITIL processes, especially Incident, Problem, Change and Request. - Experience with platform administration (roles, groups, tables, fields, update sets). - Experience with upgrades and environment cloning. - Familiarity with CMDB, Service Catalogue and ACLs. - Certified ServiceNow System Administrator (CSA). - Ability to attain NV1 Security Clearance. Desirable Skills & Attributes - Experience supporting ServiceNow upgrades and multi‑environment management. - Familiarity with Flow Designer, Performance Analytics or Integration Hub. - Knowledge of cloning best practices (pre‑ and post‑clone). - Strong troubleshooting and documentation abilities. - Ability to manage competing operational priorities. - Experience supporting 24/7 high‑availability platforms. Security To be eligible to apply, you must be an Australian Citizen as an NV1 Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people. Should you require any further information please contact Neethu Stephen – Talent Advisor at Neethuana.Stephen@airservicesaustralia.com How to Apply Please lodge your application online before 11:55pm (AEST), Sunday 12th April 2026 at 11:55PM #AS2

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a Solution Consultant within our Core Enterprise Solution Consulting team, you will have the opportunity to join our industry's best and brightest talent. This is a tight-knit team of innovative leaders who are hungry, humble and see our customer's biggest challenges as their greatest opportunities. In this role, you will have a major impact on our goal of becoming the defining enterprise software company of the 21st century by driving the hyper-growth in the Energy sector. As a Core Solution Consultant, you will be responsible for driving revenue across all our Solutions with our most strategic accounts by leading and partnering across a broad deal team that includes Sales, Solution Specialists, Business Value Consultants, Product Management, Customer Success and our Executive Team. What you get to do in this role: You will quarterback the executive solution and deal strategy across a broad deal team with our largest customers. You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business. Some of the Key Mindsets and Behaviors to be successful in this role include: - Operating as the general manager of your business - Embodying servant leadership - Cultivating a growth-mindset - Staying business-outcome focused - Obsessing over customer success - Leading with empathy - Operating with urgent curiosity - Winning as a team Some of the Key Activities to be successful in this role include: - Driving the revenue growth of your business as an industry, functional and technical expert - Leading solution strategy and deal strategy at an account level across a broad deal team - Developing and maintaining executive (C-Level) and line of business (Director level) customer relationships - Leading discovery to clearly define customer challenges - Delivering best-in-class solution demonstrations and presentations to align the value of our solution with customer needs - Articulating how customers will adopt our solution to realize the value of their investment - Continuously learning about product innovations - Acting as an industry thought leader - Providing feedback to product development on how we can innovate our products to drive greater value to customers Supporting marketing events including executive briefings, conferences, user groups, and trade shows Qualifications Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of solution consulting or sales engineering experience - Proficiency in leading SaaS solutioning and sales in enterprise accounts - Experience working in a team-based, hyper-growth environment - Sales acumen, to drive best-practice sales execution with you sales counterpart - Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners - Experience working collaboratively with product management, product marketing, partners, and professional services - Experience with the ServiceNow platform a plus - Experience in the Retail and Hospitality industry a plus - Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus - Experience advising on delivery and value realization post-sale a plus - Travel, as necessary Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Koniag Professional Services, LLC, a Koniag Government Services company, is seeking a ServiceNow Self Service Task Lead to support KPS and our government customer. The position is remote and requires the candidate to be able to obtain a Public Trust. This position may require occasional travel to Washington DC. The ideal candidate should support the following functions: - Manage schedule, task assignments, requirements, and deliverables for the EMHRSS workstream to ensure on-time delivery of migration milestones and adherence to project timelines. - Provide guidance to the team on Requirements gathering techniques, Change Management, Risk Analysis, and Metrics Reporting. - Lead the data analysis and preparation for migration of EMHRSS module for HHS. - Develop and document business rules and data requirements for key processes such as leave requests, performance review initiation, and personal information updates. - Coordinate integration with payroll, benefits, timekeeping, and other third-party systems to ensure seamless data flow and system interoperability. - Leverage ServiceNow platform expertise to configure modules, workflows, and integrations that meet federal compliance and HHS operational requirements. - Assist with testing functionality of and interactions between enterprise systems from an end user perspective, when required. - Support Change Control Board activities, incident management, continuous service improvement, and knowledge transfer initiatives. - Collaborate with fellow task leads and stakeholders in the development, integration and sustainment of unified HCM capabilities in support of HHS. Qualifications - 4-year college degree - 7+ years overseeing technical and non-technical teams - Experience working with ServiceNow Self Service module - Experience supporting projects/programs related to application consolidation or legacy modernization is a plus and a key differentiator - Experience working in an HR environment or having functional knowledge of HR activities is a plus and a key differentiator - Knowledge of Scrum processes, familiarity with JIRA - Excellent verbal, written and interpersonal communication - Exceptional client relationship skills - Microsoft Office suite skills to include Visio, MS Project, PowerPoint Requirements - Ability to maintain Public Trust Benefits - Competitive compensation - Extraordinary benefits package including health, dental and vision insurance - 401K with company matching - Flexible spending accounts - Paid holidays - Three weeks paid time off - More benefits as applicable Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Req ID: 359171 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT ServiceNow Catalog Manager Analyst - REMOTE to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US). Job Summary: The IT Catalog Manager Analyst supports the Service Catalog within Business Relationship Management under the Service Delivery Line of Business, assisting in maintaining and enhancing a central repository of IT services, approved hardware, and software to ensure customers have an intuitive way to browse, request, and self-install items. Using strong analytical and data management skills, along with the ability to maintain and update service catalog entries, this role ensures accuracy and relevance of information. Familiarity with ITSM tools and workflows streamlines updates and integrations, while attention to detail and a customer-focused mindset promote user-friendly experiences. By working with teams, the Catalog Manager Analyst contributes to proactive support, feedback loops, and performance requirements like providing simplified data visuals for mission awareness and continuous service improvement. Job Duties: - Strong analytical and data management skill - Ability to maintain and update service catalog entries - Assist in enhancing catalog usability and supporting self-service capabilities. - Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates. - Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting. - Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings. - Support continuous improvement initiatives to enhance customer experience and operational efficiency. - Attention to detail and customer-focused mindset Basic Qualifications: - Minimum 6 years' experience with the role/responsibilities listed above - Ability to obtain a Public Trust clearance Preferred Qualifications: - Bachelor's degree - ServiceNow - Understanding of ITIL principles and processes. - Familiarity with performance metrics and operational KPIs in IT environments. - Skills in data visualization tools (e.g., Power BI, Tableau Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948 - $164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.