• Own technical relationships with customers and prospects. • Evangelize on a day-to-day basis in the integration space to a wide array of audiences, from C levels to developers. • Drive and own Proof of Concepts with prospects for identified sales opportunities. • Help customers and prospects familiarize with Solace technology from conceptual to hands-on levels. • Work closely with the sales team to support customers on a technical level. • Run customer presentations, customer trials, customer integration/architecture. • Help in the development of new accounts. • Travel based on customer needs, sometimes globally.

• Own technical relationships with customers and prospects, evangelizing on a day-to-day basis in the integration space • Drive and own Proof of Concepts with prospects for identified sales opportunities • Help customers and prospects familiarize with Solace technology from conceptual to hands-on levels • Work closely with the sales team to support customers on a technical level • Run customer presentations, customer trials, customer integration/architecture • Help in the development of new accounts • Travel based on customer needs, and sometimes globally

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiencs and auto- remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies. The Role Take this opportunity to lead the design and development of advanced AI systems including intelligent agents, conversational interfaces, and retrieval-augmented generation (RAG) architectures and systems. Drive technical strategy and implementation for next-generation AI products. Responsibilities - Architect and build scalable agentic AI systems capable of autonomous decision-making and task execution - Architect, design and optimize dialog agents with natural language understanding, context management, and multi-turn conversation capabilities - Develop and optimize robust search and retrieval systems for RAG implementations, including vector databases, embedding strategies, and knowledge integration - Take ownership of complex system design, from proof-of-concept to production deployment - Establish best practices for AI model integration, prompt engineering, and system reliability - Collaborate with product teams to translate business requirements into technical AI solutions - Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data - Identify performance bottlenecks and improve systems scalability. Requirements - At least 7 years in senior software engineering roles, with 2+ years as tech lead or architect - 2+ recent years professional work on AI or Search systems - Expertise in vector search, embedding models, or RAG system optimization - Strong background in distributed systems, APIs, and cloud-native AI infrastructure - Experience with AI frameworks (LangChain, LlamaIndex, etc.), and vector databases or information retrieval systems (preferably Elastic) - Solid understanding of software development principles and architectural best practices. - Professional experience with messaging systems such as Kafka, RabbitMQ, or similar technologies. - Professional experience with cloud platforms such as AWS, GCP or Azure. - Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools. - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Preferred Qualifications (in order): - Ph.D. in distributed systems, AI systems, or related area - Familiarity with machine learning concepts and libraries (e.g., Pandas, NumPy, PyTorch). - Experience with LLM integration, prompt engineering, and AI orchestration frameworks. This is a Greece-based, full-time, employee-status, fully remote position. Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

About the Organisation Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not for profit you will provide leadership for the operational and business support functions to the to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opportunity not to be missed. Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers. We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. About the role Reporting to the Executive Director, Aged Care, you will provide strategic and operational leadership across VIC, TAS, SA & NT Aged Care services. You will lead Managers and multidisciplinary teams to develop strong leadership capability and accountability to the Aged Care Quality Standards while partnering with the Practice Policy and Assurance and Business Partners to continue to strengthen practice and service delivery. We are seeking an experienced and values-driven leader in this newly created position at a time of growth. This is a permanent full time position located in Melbourne with flexibility to work from home. Key Responsibilities - Lead and embed a culture of service excellence, safety and continuous improvement. - Identify and implement innovative business development strategies that drive sustainable growth and service diversification across VIC, SA, NT & TAS. - Develop and embed mechanisms for continuous improvement to capture customer service metrics, seek feedback and refine processes. - Drive workforce growth and retention by creating an environment of engagement, continuous learning, and professional development. - Provide oversight on compliance with policies & processes, the Strategic Plan, State business plans and the relevant statutory regulations, funding agreements and accreditation standards. - Ensure consistent quality standards that align with relevant legislation and funding agency expectations, ensuring every client receives exceptional care. - Collaborate effectively within a partnership model to ensure quality service delivery, governance, and financial sustainability with agile HR management. - Oversee operational budgeting to ensure cost-effective growth, balancing program expansion with fiscal discipline. Skills & Experience - Degree in Human Services or equivalent demonstrated expertise through relevant experience. - Exceptional people leadership that has cultivated a unified team culture grounded in shared accountability, high-performance standards, and collaborative cohesion. - Extensive background in community services, managing large programs for vulnerable communities. - Proven track record in budget management, governance, and risk oversight in complex environments. - Experience growing teams and programs to enhance service delivery for vulnerable Australians. - Current Driver Licence. Benefits - Senior leadership opportunity within a national social purpose organisation - Newly created role due to growth and Quality Standards commitment - A values-driven, purpose-led culture How to Apply Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Mikaella at recruitment@lwb.org.au Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly. Applications close at midnight 8 April.