Thales

Role Description We are currently looking for a Regional Sales Manager to join Thales. As a Regional Sales Manager for the Identity and Access Management team to work remotely in New York, you will promote and position Thales’ robust Identity and Access Management portfolio of highly secure products and solutions into Enterprise accounts. Your success in this endeavor will secure the digital lives of millions of people. - You will be responsible for managing a number of Thales’ existing customers and landing new customers within a defined region/territory. - You will maintain and expand the business scope for customers based on set individual objectives, strategic business line planning, and the Thales global strategy. - You will be the main point of contact with the customer and have responsibility for the ‘well-being’ of all the accounts you manage. - You will act proactively to detect and create opportunities, identify and acquire potential customers directly or with Value Added Reseller (VAR) channel. - You will farm existing accounts to upsell and grow current business. - You will be responsible for driving net new revenue through new business within their territory/region and exceeding quota. - You will work collaboratively with your peers in other regions as well as your internal colleagues to facilitate a positive team environment. Qualifications - Bachelor’s Degree in Business, Marketing or Engineering or a post-graduate degree. - 5+ years of strong account management or solution sales experience. - Previous experience in IT solution sales experience. - Good business analysis and mid-term vision. - Great negotiation skills. - Ability to create and maintain good relationships with senior managers and C-Level executives. - Knowledge of high-technology market (IT Security and Cybersecurity). - Good marketing analysis skills. - Previous experience working with Microsoft Office and SalesForce. - Preferred experience/knowledge in CRISC and CISSP. - Strong oral and written communication skills. - Team and goal-oriented with high organizational skills. - Persistent, autonomous, accountable, and a strong leader. - Must be able to travel up to 50% of the time. Benefits - At Thales we provide CAREERS and not only jobs. - Mobility policy enables thousands of employees each year to develop their careers at home and abroad. - Opportunities to branch out into new fields. - Embracing flexibility as a smarter way of working.

Role Description Thales is looking for a Space & Defense Sales Manager to support the sales & marketing functions of Thales Components Corporation (TCC) Space, Defense, Telecom and Terrestrial Satcom product lines from Microwave Imaging Sub-System (MIS) factories in France & Germany. In this role, you will have full responsibility for the bid process for Thales’ related products. You will manage all customers’ interactions in the Americas region to ensure customer relationships are developed and furthered. In this position, you are also accountable for Order Intake, Gross Margin on Order Intake and Sales in the overall Americas region for the full Thales MIS related products and solutions portfolio. Key Areas of Responsibility - Drive sales strategy and performance: - Create and execute sales plans. - Perform active business development to meet order entry, revenue, and gross margin targets. - Achieve or exceed annual order intake, sales, and GM objectives aligned with the MYB process. - Lead capture and bid execution: - Act as Capture Leader for full bid process execution (on time and quality) to secure new business. - Protect existing accounts from competition and maximize profitability while meeting customer expectations. - Manage customer relationships and satisfaction: - Oversee all customer interactions including sales, negotiations, support, services, technical and non-technical inquiries, and order processing. - Ensure alignment across all organizational levels between customers and Thales. - Develop account plans and business growth: - Establish, develop, and execute Key Account Plans. - Build strong customer intimacy through face-to-face engagement. - Identify and develop new business opportunities. - Assist management in defining business development strategy. - Market intelligence and reporting: - Gather and consolidate market intelligence across Space, Defense, Telecom, and Satcom markets. - Provide insights to central marketing. - Deliver monthly and ad hoc reporting (order intake, sales, GM vs. plan/forecast, backlog, funnel, bid progress, Time & Territory plans). - Support accurate business forecasting. - Coordinate operations, planning, and internal alignment: - Establish and execute Time & Territory plans. - Coordinate executive and technical customer meetings (including conferences and site visits). - Maintain strong collaboration with MIS teams in Europe. - Ensure compliance with company strategy, procedures, processes, ethics, and product knowledge while integrating into company culture. Qualifications - Experience & domain expertise: - Sales, support, or services management experience in related markets with 5+ years of professional experience in an international context selling electron tubes / Travelling Wave Tubes and/or RF power amplification solutions. - Ability to manage long sales cycles and uneven yearly sales patterns. - Education & technical capability: - Bachelor’s degree in Business or related field with 8–12+ years of experience, or Master’s degree with 6+ years, or equivalent combination. - Technical or engineering background is a strong advantage; technical degree preferred. - Strong competence in business development and/or account management; demonstrated interest in relevant technologies and applications. - Execution & work style: - Highly organized and methodical with the ability to define priorities and execute accordingly. - Strong self-discipline with the ability to work under pressure, operate autonomously, manage multiple priorities, and perform effectively in high-stress environments. - Collaboration & influence: - Team-oriented with the ability to build strong relationships across departments, including international teams in France and Germany. - Diplomatic with strong interpersonal skills and cultural awareness; able to work across diverse nationalities and lead by influence to drive results. - Customer focus & business judgment: - Customer satisfaction–driven with the flexibility to adapt to varying customer needs. - Able to act as a customer advocate within the organization to deliver optimal solutions. - Maintains strict standards of business confidentiality. - Operational compliance & mobility: - Proficient in Microsoft Office; able to follow quality and administrative procedures while exercising initiative to solve problems. - Eligible to obtain U.S. security clearance if required. - Willing to travel across North America, and potentially Central and Latin America, as well as to Thales and MIS sites in Europe. Requirements - Must be a US Person as defined in applicable law. - Must have U.S. Citizenship in order to obtain the post-hire Criminal Justice Information Services (CJIS) Clearance from the Federal Bureau of Investigation. - Applicants must be legally authorized to work in the United States for any employer at the time of hire. - This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

• Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans. • Set clear expectations for customer engagement quality, documentation, and follow-through; reinforce accountability through measurable goals. • Build team operating rhythms (standups, pipeline/portfolio reviews, enablement sessions) that support consistency in a hybrid environment. • Drive consistent execution of the hybrid success motion (onboarding milestones, mid-contract health checks, and renewal planning paired with trigger-based outreach). • Ensure each CSM maintains current success plans for priority accounts, including goals, adoption strategy, KPIs, and mutual action plans. • Own renewal readiness across the team’s book of business: forecast outcomes, surface risks early, and coordinate renewal plays with Sales/Account Management. • Guide escalation management for at-risk customers, ensuring crisp problem statements, internal alignment, and timely customer communication. • Monitor customer health using product usage, support signals, and engagement data; translate insights into prioritized actions for the team. • Maintain accurate forecasting for renewals and risk in CRM/CS tooling; ensure data hygiene, notes, and next steps are captured consistently. • Report on team performance and customer outcomes to leadership (trends, risks, wins, and recommendations). • Partner with Sales/Account Executives on account strategy, renewals, and expansion identification; ensure clean handoffs and aligned customer messaging. • Collaborate with Support and Product to resolve recurring issues, influence roadmap with customer feedback, and improve self-service resources. • Coordinate with Implementation/Professional Services to ensure customers achieve time-to-value and that onboarding is measurable and repeatable.

Role Description We are seeking a hands-on, customer-obsessed Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our mid-market customers. In this role, you will coach and develop CSMs, drive consistent execution of our engagement model, and ensure the team delivers measurable customer outcomes that translate to retention and growth. - Accountable for portfolio health, renewal readiness, and risk mitigation across the team’s book of business. - Partner closely with Sales, Support, Product, and Professional Services/Implementation to remove blockers and improve the customer experience. - Ideal for a leader who can balance strategy and execution, use data to drive decisions, and build a high-performing, distributed team culture. Key Areas of Responsibility - Team & People Leadership: - Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans. - Set clear expectations for customer engagement quality, documentation, and follow-through; reinforce accountability through measurable goals. - Build team operating rhythms that support consistency in a hybrid environment. - Support hiring, onboarding, and ramp for new CSMs; contribute to succession planning and team capacity planning. - Customer Lifecycle & Outcomes Management: - Drive consistent execution of the hybrid success motion. - Ensure each CSM maintains current success plans for priority accounts. - Own renewal readiness across the team’s book of business. - Guide escalation management for at-risk customers. - Operational Excellence and Analytics: - Monitor customer health using product usage, support signals, and engagement data. - Maintain accurate forecasting for renewals and risk in CRM/CS tooling. - Identify process gaps and implement playbooks, templates, and enablement. - Report on team performance and customer outcomes to leadership. - Cross-functional Partnership: - Partner with Sales/Account Executives on account strategy, renewals, and expansion identification. - Collaborate with Support and Product to resolve recurring issues. - Coordinate with Implementation/Professional Services to ensure customers achieve time-to-value. Qualifications - Bachelor’s degree in business, Marketing, or a related field; MBA is a plus or equivalent work experience. - 8+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role in a SaaS/technology environment. - 1+ years of people leadership experience with a track record of coaching performance and developing talent. - Experience running renewal forecasting and managing risk in a recurring revenue business. - Strong analytical skills: comfort using usage/health data to prioritize actions and influence stakeholders. - Excellent communication and executive presence. - Ability to operate effectively in a hybrid environment and a matrix organization. - Understanding of cybersecurity principles, particularly in areas such as Data Security and Application Security. - Experience engaging and building trust with security-focused personas. Requirements - Applicants must be legally authorized to work in the United States for any employer at the time of hire. - This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

• Identify and research potential clients within the target market. • Generate new leads through various channels, including but not limited to cold calling, email campaigns, and networking • Research, plan and attend industry leading trade shows to promote Thales SM thought leadership and generate leads • Use your personal network to educate the market on Thales SM value and generate leads • Conduct thorough needs analysis to understand the unique requirements and challenges of potential clients • Lead the business value analysis and case for change proposal development • Present and demonstrate our Thales SM software solutions effectively to showcase their value proposition • Develop and maintain strong, long-lasting relationships with key decision-makers within the target market and client organizations. • Act as a trusted advisor, understanding client goals and aligning our solutions to meet their business objectives • Facilitate feedback loop to Thales SM leadership and product management to enable customer led growth initiatives • Create and deliver compelling sales proposals • Negotiate terms and close deals, ensuring a win-win outcome for both the client and the company • Work closely with the sales engineering team, business value champions, product development, and marketing to ensure a cohesive approach in our sales process – from lead generation to delivering client solutions

• Acting as Thales’ primary regional point of contact for key System Integrator (SI) partners • Building and executing strategic partner plans • Developing senior-level relationships • Identifying compelling joint value propositions that position Thales’ solutions • Driving sales across Thales’ Data and Application Security portfolios • Enabling partners to adopt Thales solutions for their own internal IT requirements • Delivering marketing campaigns to and through the partner to identify net new sales • Working closely with Global System Integrator (GSI) Account Directors and local country sales teams

Role Description Thales is hiring an experienced Regional Sales Manager for the Cyber Security Product (CSP) team. You will promote and position Thales’ robust CSP product portfolio of highly secure products and solutions into enterprise accounts across the country. Your success in this endeavor will secure the digital lives of millions of people. - Responsible for only landing new customers - Act proactively to detect and create opportunities, identify, and acquire potential customers directly or with Value Added Reseller (VAR) channel - Responsible for driving net new revenue through new business within their territory/region and exceeding quota - Work collaboratively with your peers in other regions as well as your internal colleagues to facilitate a positive team environment Qualifications - Bachelor’s Degree in Business, Marketing or Engineering or another relevant field of study; or equivalent work experience - 5+ years of strong account management or solution sales experience - Previous experience in IT solution sales experience - Good business analysis, mid-term vision and negotiation skills - The ability to create and maintain good relationships with senior managers and C-Level executives - Industry knowledge of high-technology market (IT Security and Cybersecurity) Requirements - This position will require successfully completing a post-offer background check. - Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). - We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. - If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period - Company paid holidays and Paid Time Off - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

• Define the roadmap and drive the implementation of bot management solutions to ensure they meet customer needs and keep pace with market evolution. • Lead cross-functional collaboration with engineering, sales, and marketing teams to innovate and bring groundbreaking cybersecurity solutions to market. • Engage with international customers to gather feedback, identify market opportunities, analyze competitors, and anticipate emerging trends. • Design an intuitive reporting and configuration experience that simplifies complex security operations through actionable, data-driven insights. • Work closely with engineering teams to translate customer requirements into product architecture changes that support complex product initiatives. • Drive architectural decisions that balance detection accuracy, performance, scalability, and ease of use for customers across the platform. • Define and implement the platform’s long-term strategy for bot management capabilities, ensuring consistent efficiency and user experience across products and customer environments. • Coordinate priorities and dependencies between platform, detection, and infrastructure teams to deliver large-scale, complex initiatives. • Understand the competitive landscape and monitor technological advances and industry trends.

Role Description Thales is seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. In this role, you will be responsible for driving customer success, ensuring high levels of customer satisfaction, and fostering long-term relationships with our valued clients. The ideal candidate will be a proactive leader with excellent communication skills, a strategic mindset, and a proven track record in managing customer success initiatives. Key Areas of Responsibility - Customer Relationship Management: - Establish and maintain strong relationships with key customers, understanding their needs, goals, and challenges. - Serve as the primary point of contact for customers, becoming customer’s trusted advisor and ensuring their satisfaction. - Conduct Joint Success Plans, regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for improvement and growth. - Customer Success Strategy: - Develop and execute comprehensive customer success strategies to drive customer engagement, retention, and growth. - Identify and implement best practices for customer success, continuously improving processes and methodologies. - Collaborate closely with sales, marketing, product, and support teams to align on customer success objectives and deliver a cohesive customer experience. - Metrics and Reporting: - Monitor and analyze key customer success metrics, such as customer satisfaction, retention rates, and product usage. - Prepare and present regular reports on customer success performance and trends to senior management. - Escalation Management: - Handle customer escalations with a sense of urgency and professionalism, working to resolve issues promptly and effectively. - Coordinate with internal teams to address customer concerns and ensure timely resolution of any technical or service-related issues. Qualifications - Bachelor’s degree in business, Marketing, or a related field; MBA is a plus or equivalent work experience. - Proven experience (8+ years) in a customer success, account management, or related role, preferably in the cyber industry. - Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams). - Demonstrated success in managing large, complex customer accounts and driving customer satisfaction and retention. - Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. - Excellent problem-solving skills and a proactive approach to customer success. - Familiarity with customer success software and CRM systems (e.g., Salesforce, Planhat, etc.). - Ability to analyze data and use insights to drive customer success strategies. - Customer-focused mindset with a passion for delivering exceptional service. - Strategic thinker with the ability to develop and execute customer success plans. - Strong organizational skills and attention to detail. - Ability to work independently and as part of a team. - Adaptable and capable of thriving in a fast-paced, dynamic environment. - Strong leadership qualities and the ability to mentor and develop junior team members. Requirements - Applicants must be legally authorized to work in the United States for any employer at the time of hire. - This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

Role Description We are seeking a hands-on, customer-obsessed Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our mid-market customers. In this role, you will: - Coach and develop CSMs. - Drive consistent execution of our engagement model (time-based lifecycle milestones plus trigger-based outreach and digital touch). - Ensure the team delivers measurable customer outcomes that translate to retention and growth. - Be accountable for portfolio health, renewal readiness, and risk mitigation across the team’s book of business. - Partner closely with Sales, Support, Product, and Professional Services/Implementation to remove blockers and improve the customer experience. - Balance strategy and execution, use data to drive decisions, and build a high-performing, distributed team culture. Qualifications - Bachelor’s degree in business, Marketing, or a related field; MBA is a plus or equivalent work experience. - 8+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role in a SaaS/technology environment. - 1+ years of people leadership experience (or demonstrated team-lead ownership) with a track record of coaching performance and developing talent. - Strong analytical skills: comfort using usage/health data to prioritize actions and influence stakeholders. - Excellent communication and executive presence, with the ability to lead customer conversations and internal alignment. - Ability to operate effectively in a hybrid environment and a matrix organization; strong prioritization and change-management skills. - Understanding of cybersecurity principles, particularly in areas such as Data Security and Application Security. - Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams). Requirements - Experience running renewal forecasting and managing risk in a recurring revenue business. - Applicants must be legally authorized to work in the United States for any employer at the time of hire. - This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.