Thales

• Partner with regional sales leadership and global marketing leadership to define marketing priorities aligned with regional business objectives and growth targets. • Develop and own the regional marketing strategy to support business goals across the region. • Understand regional market dynamics, customer challenges, competitive landscape and buying behaviours to identify opportunities and risks. • Adapt and localize global strategy, messaging and programmes to regional market realities while maintaining alignment with global priorities. • Define and execute regional go-to-market plans for strategic initiatives, solutions and target markets. • Act as a strategic marketing partner to regional sales leadership and country teams. • Participate in business planning and account prioritization discussions. • Align marketing investments and activities with sales priorities and growth opportunities. • Support account expansion strategies and strategic opportunities across the region. • Build and execute integrated regional marketing plans across the full customer journey, from awareness through pipeline acceleration and customer expansion. • Define the right mix of programmes and channels to support regional objectives, including events, executive engagement, ABM initiatives, digital campaigns and customer advocacy programmes. • Own the strategy, planning and execution of events, including customer events, executive events, industry conferences and exhibitions across South Europe. • Ensure all activities are tied to business outcomes and commercial priorities. • Drive localization strategies for content, messaging, campaigns and customer engagement approaches. • Coordinate cross-functional teams across Demand Generation, Product Marketing, Digital Marketing, Marketing Operations, and Communications. • Ensure alignment between global initiatives and regional execution. • Share regional insights to influence global strategy, campaigns and messaging. • Own marketing contribution to regional pipeline creation, acceleration and conversion. • Measure programme effectiveness, ROI and business impact. • Provide regular insights and recommendations to optimize marketing investments and improve outcomes. • Use data and market intelligence to continuously refine regional strategy and execution. • Own the regional marketing budget and investment allocation. • Manage the annual regional marketing calendar and priorities. • Identify and manage external agencies, vendors and partners where appropriate. • Act as the primary point of contact for all marketing activities within the region.

• Responsible for managing an install base of existing customers focused on our Data Protection Suite of Products • Act proactively to detect and create opportunities, identify and acquire potential customers directly or with Value Added Reseller (VAR), Advisory Partners and ISV channels • Responsible for driving net new revenue within their territory/region of install base accounts and exceeding quota • Work collaboratively with your peers on the Southeast Team as well as your colleagues to facilitate a positive team environment

• Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base • Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences • Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services • Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team • Innovate processes and strategies • Coordinate and contribute to the development of critical revenue-retention strategies, collaborating with cross-functional teams to improve customer success • Serve as an ambassador of the brand, demonstrating leadership in crafting top-tier customer experiences

• Säkerställa externa kunders tillfredsställelse genom att hjälpa kunden i driften av Thales lösningar • Deltaga i driftsättning, felsökning och underhåll av utrustning hos kunder • Svara på samtal, e-post och rådgiva lämpliga lösningar på kundproblem • Hjälpa kunder att felsöka eller eskalera problem till utvecklingsteamet vid behov • Hantera verktyg och inventarier • Arbeta med både mjukvaru- och hårdvarukomponenterrelaterade till olika lösningar • Regelbundet resa till olika kundplatser inom Sverige

Role Description This position is for Senior Product Support Engineer who will be responsible for handling Level-2 and 3 support calls, and working closely with Product Support, Engineering, QA, Sales Security Engineering, and Partners to resolve technical issues for Imperva customers. The senior engineer is also responsible for mentoring and training the junior support engineers. Essential Functions - Handling level 2-3 support cases, working directly with Thales customers, partners and Sales Engineers. - Escalating customer’s technical product issues to the Thales Engineering department and working with them to achieve a resolution. - Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product. - Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. - Mentor Level 1 Engineers; consult on their cases and assist with escalation issues. - Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers. - Contribute to the Thales knowledge base, writing guides, technical how-to articles, etc. Qualifications - Minimum 5 years of high-level Technical Support experience with an additional 2 years of experience working with Security or Network related products. - Excellent Customer Support skills coupled with a BSCS Degree or equivalent experience. - Solid experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls and experience with Relational Databases (MsSQL, Oracle, MySQL, DB2). - Prior experience with Linux and other Unix operating systems. - Highly motivated with the ability to work independently and in a team environment. - Well-organized with the ability to multi-task and prioritize with minimal supervision. - Excellent problem solving skills with a strong sense of customer commitment. - Excellent communication (written and verbal) and interpersonal skills. - Ability to understand and communicate concepts quickly, succinctly and accurately. - Demonstrated aptitude for mastering new software applications. Requirements - Experience with a cloud based solution, preferably in the Application security sector. - Experience with implementing and support of AWS and/or an Azure environment. - Strong English communications skills - written and verbal. - Knowledge of a scripting language such as Perl, Python, Shell. - Experience in Software Development or QA of Network/Security/Database products. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

Role Description Thales is hiring an experienced Sales Engineer who'll provide guidance and assistance to the account teams in building solutions specific to customers’ application security challenges to support our Sales team in the West region. Sales Engineers are an integral part of Thales’s sales organization and assist the sales team with pre-sales technical knowledge and presentations. They work closely with sales managers, prospects, and partners as the subject-matter expert to demonstrate how a proposed solution meets and exceeds customer requirements. Our preference is someone whose technical strengths include a heavy emphasis in Web Application Security. Key Areas of Responsibility - Use consultative selling skills with customers to understand technical requirements and provide solutions using Thales products. - Prepare and deliver solution presentations, demonstrations, proof of concepts for Thales Solutions. - Provide high-level consultation and enablement on the company’s products and capabilities to partners, end-users, and other departments as part of the sales cycle. - Work closely with Product Management and Business Development to identify, evaluate, and make technical recommendations regarding strategic product enhancements based on market initiatives, new technology, partnerships, or customer requirements. - Work with the Customer Success and Technical Support teams to ensure customer satisfaction. - Prepare workflows and answers to Requests for Proposals, Request for Information, and project proposals. - Maintain a high degree of technical awareness of relevant products, competitors, and trends in the marketplace. Qualifications - 5+ years of Sales Engineering experience in more than one of the following areas: DDoS Mitigation, Web application firewalls, API Management & Security, Bot Management or related cybersecurity solutions. - Knowledge of the Application Security industry, products, vendor landscape, history, and emerging trends. - Must have a foundational knowledge of TCP/IP, DNS, TLS, HTTP, CDN, load balancers, proxies, and firewalls. - Hands-on experience in AWS/Azure/GCP, K8s, Docker, or other containerization technologies. - Prior experience in API security, API management, SIEM, DevOps, DevSecOps is desirable. - Compliance standards knowledge (PCI, SOX, HIPAA) – an advantage. - Experience with using value-selling/consultative methodologies, playbooks, and processes. - Able to effectively present technical material to small and large groups. Requirements - Up to 30% travel. - Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

Role Description We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager (CSM) to own and grow relationships across our mid-market customer segment. This role leverages a hybrid motion model, blending high-touch, time-based milestones with trigger-based engagement for other points of the customer journey. Your mission: drive rapid time-to-value, maximize adoption, ensure long-term retention, and identify, quantify, and mitigate risk early in the customer lifecycle. Essential Functions - Customer Lifecycle Management - Lead customers through structured, time-based success milestones: - Onboarding & Implementation – ensure fast, efficient product adoption and alignment with customer goals. - Mid-Contract Health Checks – evaluate ROI, surface opportunities, and ensure ongoing alignment. - Renewal Preparation (6+ months out) – forecast risks/opportunities early and drive value realization to support renewal. - Manage trigger-based engagements, responding to: - Significant changes in product usage (spikes, drop-offs, plateaus) - Product expansion indicators (new teams, new use cases) - Signals of disengagement or risk - Value Delivery & Adoption - Build strong customer relationships with key decision-makers, influencers, and power users. - Conduct strategic business reviews to highlight value, impact, and customer outcomes. - Create tailored success plans outlining goals, adoption strategies, KPIs, and measurable results. - Guide customers toward best practices and workflows that drive faster time-to-value. - Risk Identification & Mitigation - Continuously monitor customer health using data insights, usage analytics, and customer behavior. - Quantify risk drivers and escalate internally with clear context and recommended solutions. - Partner with Support, Product, and Sales to resolve blockers and maintain positive momentum. - Growth & Advocacy - Identify expansion opportunities based on customer adoption, maturity, and needs. - Partner with Account Executives on upsell/cross-sell strategies and renewal plays. - Develop customer advocates, secure testimonials, and drive participation in case studies or reference programs. Qualifications - 5+ years of experience in Customer Success, Account Management, or Consulting within a SaaS or technology environment. - Understanding of cybersecurity principles, particularly in areas such as Data Security and Application Security. - Demonstrated success working within a high volume, high velocity segment. - Strong ability to interpret customer data and translate insights into actionable recommendations. - Proven experience managing complex customer lifecycles, including onboarding, adoption, and renewal. - Excellent communication, presentation, and stakeholder-management skills. - A proactive, analytical mindset with a passion for customer value and continuous improvement. - Ability to stay organized and prioritize in a fast-moving, dynamic environment. - Bilingual Language - Spanish is a plus. Preferred Qualifications - Experience with customer success platforms (e.g., Planhat). - Background working with data-driven products or platforms. - Familiarity with creating customer-focused playbooks, success plans, or lifecycle frameworks. - Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams). Requirements - Applicants must be legally authorized to work in the United States for any employer at the time of hire. - This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

Title: Energetics Chemist Location: Mulwala Australia Full time Hybrid job requisition id R0329297 Job Description: At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it's all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible. From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries - and working together to build a future we can all trust. Our Australian Munitions teams in Benalla and Mulwala produce propellants, explosives and munitions for defence and commercial uses. Supported by ongoing investment into research and development, we produce some of the world's most high-performing guided weapons and explosive ordnance systems. And being at the forefront of a rapidly evolving industry gives our teams constant opportunities to build on their technical expertise. As an Energetics Chemist, you'll play a crucial role in delivering innovative product and process design, system integration, and test and evaluation, contributing to new and existing defence capabilities. Working at our Mulwala site, Yorta-Yorta land, your role purpose is to - - Design and develop energetic formulations that meet safety, performance, and integration requirements from prototype to full-scale production. - Develop and verify analytical techniques to support energetic formulation design. - Specify and design processes for manufacturing energetic materials from prototype to full-scale. - Interpret and assess test results, including raw material analysis, for safety, performance, and integration. - Identify and address customer requirements to deliver optimal energetic solutions. - Prepare technical documentation On day one in this role, we'll expect you to bring the following skills, experience and behaviours: - Bachelor's degree in chemical engineering, Chemistry, or relevant discipline - Eligible for Engineers Australia membership or equivalent - Experience in energetics product safety, risk assessments, and permits - Skilled in designing and interpreting test programs for energetic materials, including raw material characterisation Excellent analytical and problem-solving skills with a data-driven approach - Strong communication and interpersonal skills, with the ability to work effectively in a team environment - Experience with Lean manufacturing and Six Sigma methodologies is a plus As part of our Commitment, we offer: - Competitive remuneration + Super - ThalesFlex - Hybrid work environment - Support to Defence reservists - Veterans leave - Fitness Passport Discount - access to a network of gyms across AUS</p> - Employee discounts with a number of affiliates (travel, car hire, technical, medical insurance) - Modernised Paid Parental Leave - Novated lease options - Family support through our partnership with Parents at Work - Personal and professional training opportunities - Sonder - wellbeing and support partner - Access to a network of the best people (a Nobel Prize winner on our staff list!) - And much more! Good to Know Please note, security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks. #LI-Onsite It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here. We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone. Read more about our WORK180 endorsement.

Role Description The Account Manager will be responsible for building the Account Plan to define the account strategy and align the plan with the customer and internal stakeholders by: - Understanding the customer's stakes, expectations, and vision and how Thales offers can support the customer's business. - Monitoring the performance of Thales’ competitors with the customer. - Identifying and defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to building and strengthening a customer relationship based on partnership. - Working closely with Account Marketing for support on action plans (growth opportunities, engagement plan, must-wins, market segment content). Orchestrate and network with all internal and external stakeholders by: - Sharing general interest information on the customer (i.e., customer strategy and structure, customer needs, budgets) and representing the Customer internally. - Orchestrating, aligning, and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction…) and supporting the sales teams in all actions required to close Order Intake. - Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data. - Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account. Act as “One face to the customer” on behalf of Thales by: - Maximizing customer satisfaction. - Setting actions together with the customer to develop trust and loyalty between both organizations. - Developing Group Order Intake in the short and medium term by managing Customer intimacy. - Driving and securing strategic Initiatives as defined in the Account Plan. Qualifications - Extensive exposure to the customer industry. - Capable of driving results across virtual teams and able to represent Thales Group as a whole. - Entrepreneur mindset with a true sense of initiative, curiosity, and autonomy. - Acts naturally as a team builder and is a good communicator. - Ability to convince, persuade, and negotiate, both internally & externally. Requirements - Engage all actions required to execute the Account plan. - Define Customer governance, as part of the Account Plan (“who meets who and when”). - Deliver an aligned and reviewed Account Plan (at least twice a year). - Perform the Opportunity presentations (“Gate 0: Early Opportunity Review”). - Deliver Order Intake forecast. KPIs - Group OI and GMOI for the Fiscal Year with yearly OI growth ≥ 3% for Key Accounts and ≥ 5% for Strategic Accounts (will account for 40% of variable income). - 3 year average Group OI and GMOI (will account for 20% of variable income). - Customer satisfaction rating percentage increase (will account for 40% of variable income). Benefits - Fostering a workplace where respect, trust, collaboration, and passion drive everything we do. - Empowerment to bring your best self and thrive in a supportive culture. - Opportunity to be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

• Own discovery, RFP/RFI responses, solution design, product demos, and proof-of-value engagements from start to finish. • Translate complex technical concepts into clear, business-focused narratives tailored for both technical audiences and C-suite stakeholders. • Develop trusted partnerships with engineering teams, IT leaders, and executive decision-makers across customer organizations. • Architect customized approaches that directly address each customer's unique security and compliance challenges. • Partner closely with Product, Business Development, and Customer Success teams to ensure seamless solution delivery and an outstanding customer experience. • Continuously monitor market trends, competitive landscape, and emerging technologies to keep Thales’s solutions positioned at the cutting edge.