Title: Sr. Specialist, Donor Engagement and Operations Location: Washington, District of Columbia, 20002, United States Department: Office of CEO Job Category: Office of CEO Requisition Number: SRSPE001113 - Full-Time - Hybrid - DC Corporate Office Washington, DC 20002, USA Job Details Description NeighborWorks as a Company and an Employer At NeighborWorks® America, our people are humble, passionate and creative. We lead with empathy, encourage curiosity and embrace ambiguity. For over 45 years, Neighborhood Reinvestment Corp., a national, nonpartisan nonprofit organization known as NeighborWorks America, has worked to make every community a place of opportunity. Our network includes nearly 250 organizations in every state, the District of Columbia and Puerto Rico. NeighborWorks America offers grant funding, peer exchange, technical assistance, evaluation tools and access to professional learning as the nation’s leading trainer of housing and community development professionals. NeighborWorks network organizations provide affordable homes, owned and rented, financial counseling and coaching, community building through resident engagement, and collaboration across health, employment and education. If our mission inspires you, read on to learn more about how you can support our work. Caring for communities starts with caring for our internal community, our staff. Picture yourself in a collaborative and diverse hybrid environment surrounded by colleagues who challenge, encourage and inspire you. This opportunity offers an impressive total rewards package that includes a 401(k) match of up to 12%, 11 paid holidays, generous leave (including 40 hours of paid volunteer time) and industry-leading benefits. Start your career with NeighborWorks America and take advantage of our Staff Training and Education Program (STEP), designed to support continued learning and professional development. Our benefits are designed to support staff holistically, enabling them to give their best in both work and life. We are a mission-based organization committed to fostering a high-performing culture guided by our core values: - We hold ourselves and each other accountable. - We act with integrity. - We lead with curiosity. - We pursue excellence with courage. - We respect, honor and celebrate each other. - We collaborate with purpose. Position Summary: Coordinates donor communications, reporting, and stewardship activities, ensuring timely fulfillment and accurate records. Responsibilities include managing logistics for donor briefings and recognition events, tracking renewals and reporting deadlines, and maintaining CRM data. The position works cross-functionally to gather materials for donor engagement, develop standardized processes, and monitor portfolio performance. Essential Duties/Responsibilities: · Ensure consistent, high-quality stewardship execution for assigned accounts by coordinating timelines, deliverables, and communications that meet agreed-upon standards for accuracy, timeliness, and professionalism. · Plan and manage donor engagement logistics (e.g., briefings, convenings, recognition activities, and reporting schedules) so that all stewardship touchpoints are delivered on time, fully prepared, and aligned with donor commitments. · Support account managers with high-quality materials by drafting, assembling, and coordinating donor communications, reports, proposals, and presentations that are complete, accurate, and ready for external use. · Own tracking of renewals, reporting deadlines, and stewardship commitments, proactively flagging upcoming deadlines, risks, or gaps to account managers and leadership to prevent lapses in engagement or compliance. · Maintain accurate, up-to-date CRM records by ensuring donor contact information, giving history, engagement notes, and documentation are complete, timely entered, and audit-ready. · Coordinate cross-functionally with finance, programs, training, and communications to gather required data and materials, ensuring donor reporting and engagement reflect accurate information and organizational priorities. · Develop and maintain standardized stewardship tools and processes (e.g., templates, checklists, timelines) that improve consistency, efficiency, and scalability across the account management function. · Monitor portfolio health indicators (e.g., renewal timing, reporting status, engagement cadence) and surface risks or issues early, supporting informed decision-making by account managers and leadership. · Serve as a reliable central coordination point to ensure donors experience timely, consistent, and professional communication across all interactions. · Support special donor initiatives and campaigns as assigned, meeting defined timelines, quality standards, and deliverables established by the Director or Vice President of Account Management. · Perform other duties as assigned. Nature of Work Contacts: · Internal teams across Resource Development, programs, finance, training, and communications. · External donor contacts as appropriate for coordination, scheduling, and information gathering. Fiscal Responsibilities: · Indirect support of revenue retention and growth through stewardship and operational excellence. Required Minimum Qualifications: (a) Education: Bachelor’s degree in a related field (or equivalent experience) required. (b) Experience: Minimum of 6 years of experience in development operations, donor relations, or nonprofit operations. (c) Licenses, Certifications: N/A (d) Competencies, Knowledge, Skills & Abilities: · Strong organizational and coordination skills · Attention to detail · Ability to manage multiple deadlines · Strong written communication · Comfort working in CRM systems · Collaborative working style (e) NeighborWorks America Staff are expected to demonstrate excellence in the following: · Sensitivity to racial, gender, sexual orientation and cultural differences · Effective, respectful, and timely communications with internal and external stakeholders · Listening effectively, seeks and accepts feedback · Analytic, thoughtful and strategic thinking · Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization (f) Technology: Proficiency in Microsoft Office and CRM systems. Preferred Qualifications: Experience supporting institutional fundraising teams; familiarity with stewardship and reporting requirements; experience improving development processes. Working Conditions: (a) Travel: Minimal (b) Physical/Sensory Demands: Office-based work; extensive computer use. (c) Hybrid work environment - requires two days in the office Special Provisions: N/A Salary Range: $81,000-$88,000 The use of artificial intelligence (AI) tools is strictly prohibited as candidates seeking employment with NeighborWorks America engage in our interview process. Prohibited uses of AI include but are not limited to, drafting and submitting misleading resumes, using or referencing AI-produced answers during any portion of our interview process, or using an AI notetaking tool. Candidates are welcome to take notes, but using AI is not permitted. Prohibited use of AI during the interview process will result in immediate disqualification. In compliance with the Americans with Disabilities Act, NeighborWorks America will consider reasonable accommodations requested by candidates seeking employment with our organization. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.