Title: Account Manager - Merchant Accounts Location: Chicago Boston Remote - Pennsylvania Tier 2 Job Description: At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About The Opportunity As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth. The Impact You Will Make - Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions. - Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients. - Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. - Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. - Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations - Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. - Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. - Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role. What You Bring to the Table - Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment - Bachelor’s Degree or equivalent years of experience and High School degree/GED required - 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. - Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred. - Strong verbal and written communication skills - Confident making outbound dials on the phone - Proven track record of success in meeting and exceeding goals - Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas - Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus. Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you. #LI-Hybrid We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. Illinois (Chicago): $64,000 - $80,000 ($80,000- $100,000 OTE) Massachusetts (Boston): $70,400 - $88,000 ($88,000 - $110,000 OTE) Pennsylvania (Philadelphia): $64,000 - $80,000 ($80,000- $100,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  A Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

Role Description We’re looking for a detail-oriented, proactive, Loan Processing Administrator with 1-3 years experience in the Australian mortgage space, who’s ready to take the next step in their career and move into a more ownership-driven role. This position is ideal for someone who’s developed a strong foundation in loan processing and is now looking to take greater control of files, manage their own pipeline and play a more central role in the end-to-end application process. This is a client-facing role, where you’ll act as the key point of contact, managing communication with clients, referral partners, conveyancers, builders and real estate agents throughout the process. Responsibilities - Manage your own loan application pipeline end to end from submission through to settlement, acting as the main point of contact for clients, referral partners and agents. - Provide consistent, proactive updates to clients and stakeholders to ensure a smooth and transparent experience. - Liaise with lenders, solicitors and third parties, proactively following up and escalating where required to meet timeframes. - Identify and resolve issues quickly to keep applications progressing. - Prepare and submit loan application documents and supporting packs. - Collect, organise and maintain all client documentation, ensuring files are accurate, complete and compliant. - Maintain and update CRM systems with accurate client and loan information. - Track application progress and coordinate tasks to support brokers and ensure deadlines are met. - Provide day to day administrative support including managing emails, calendars, valuations and pricing requests. Qualifications - Minimum 1–3 years experience in Australian mortgage processing, credit analysis, or broker support. - Strong understanding of AU lending policies, documentation, and compliance requirements. - Hands-on experience with ApplyOnline and/or lender systems. - Hands-on experience with ordering valuations and completing lender pricing. - Familiarity with CRM tools such as SalesTrekker, Mercury, MyCRM, or similar. - Excellent attention to detail and organizational skills. - Strong written and verbal English communication skills. - Confident in coordinating directly with clients, with the ability to build rapport and handle one-on-one interactions with clients both via phone and email. Personality Attributes - Strong interpersonal skills with a friendly, approachable, and positive personality. - Brings a good balance of professionalism and warmth; someone who is engaging and easy to work with. - A team player who enjoys collaborating and contributing to a supportive, group-oriented environment. - Proactive and reliable, with the ability to take ownership of tasks as they progress into more independent responsibilities. Benefits - 100% remote work. - Day shift schedule; no graveyard and weekends off. - Paid leave credits: 15 Vacation, 3 Bereavement, 5 Emergency. - Supportive, fun, and growth-focused work culture. - Join a team of 8+ staff based in the Philippines. - Yearly bonus (5 to 6 digits depending on company settlements).

• Lead and oversee all AR operations, including invoicing, collections, payment processing, and reconciliations • Manage, train, and develop the AR team, including performance and workload oversight • Drive collections strategy, including follow-ups, escalations, negotiations, and agency involvement • Ensure timely invoicing, payment collection, and resolution of billing discrepancies • Maintain accurate financial records, including invoices, payments, and account documentation • Monitor aging reports and take action to reduce outstanding balances • Prepare and present regular AR and collections reports to leadership • Collaborate with leadership, external CFO, and cross-functional teams on financial operations • Oversee credit evaluations, credit memos, and account risk management • Reconcile payments (ACH, credit card, deposits) and ensure accurate posting • Manage lien releases and ensure compliance with required documentation • Support the month-end close processes related to accounts receivable • Improve AR workflows, systems, and policies to increase efficiency and accuracy • Lead team meetings and ensure alignment with company financial goals • Maintain confidentiality and stay up to date with best practices and regulations

• Responsible for account receivable activity for a specific Health Care Professional (HCP) Book of Business • Serves as a key member of the account management team responsible for Accounts Receivable Management • Proactively monitors account receivable, performance guarantees and other accounts receivable related issues • Interacts directly with providers to understand, educate, communicate and resolve accounts receivable issues • Participates in face to face meetings with Accounts Receivable Manager as needed to act as an accounts receivable Subject Matter Expert • Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause