Bottomline Technologies

Serve as a subject matter expert on partner data integration, facilitate strategic discussions, configure data integrations, and provide ongoing support to partners in technical areas related to data exchange and implementation.

Title: Senior Accounts Receivable Analyst Location: UK Job Description: Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role We are looking for a Senior Accounts Receivable Analyst to win and grow with us at our Theale, Reading, UK office location. This is a Fully Remote position. This is a UK-based global role with responsibility for U.S. coverage; expected working hours are 2:00 PM to 10:00 PM GMT (Remote). Candidates for this position must be authorized to work in the United Kingdom on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers WILL NOT be provided for this position. The Senior Accounts Receivable Analyst will be responsible for end-to-end AR collections activities, including invoicing, payment application, aging analysis, dispute resolution, forecasting, compliance, and strategic process improvements. They will also act as a subject matter expert, mentor, and trusted partner to leadership in optimizing global AR performance. How you'll contribute: - Proactively monitor aging reports, drive follow-up on overdue balances, and actively manage high risk customer portfolios to minimize exposure and improve cash flow. - Lead resolution of complex invoicing and payment discrepancies, negotiating payment arrangements through effective voice-to-voice conversations, email correspondence, and video meetings. - Perform detailed aging analysis, develop accurate collection forecasts, and identify emerging risk accounts requiring escalation or mitigation. - Own AR reporting, KPI dashboards, and data-driven process improvement initiatives to enhance visibility, efficiency, and performance. - Ensure adherence to credit policies, SOX controls, and global accounts receivable standards across all activities. - Partner closely with sales, operations, and credit teams to resolve issues, support commercial objectives, and mitigate financial risk. - Exercise independent credit judgment to perform credit risk assessments and approve customer contracts exceeding $50K, leveraging Creditsafe credit reports and analysis of company annual reports where applicable. - Provide training, coaching, and mentorship to team members, reinforcing best practices and elevating overall AR capability. - Prepare and present insights, trends, and actionable recommendations to senior leadership to support informed decision-making. If you have the attributes, skills, and experience listed below, we want to hear from you! - 5–7+ years with progressive exposure to AR, collections, analytics, and leadership - Strong working knowledge of end-to-end accounts receivable and collections processes, including dispute management and risk-based collections activities. - Advanced proficiency with ERP systems and business intelligence tools, including Excel (pivot tables, v-lookups, formulas, etc.), data visualization, and automation, to support insight, accuracy, and efficiency. - Solid analytical and problem-solving skills, with the ability to think strategically and translate data into practical recommendations. - Effective communication and negotiation skills, with a strong customer service orientation when engaging internal and external stakeholders. - Ability to manage competing priorities in a fast-paced environment, exercising sound judgment and contributing to informed decision-making under pressure. - 5 GCSEs or equivalent, including English and Math KPIs/Metrics Followed: - Invoice accuracy and timely payment application - Reduction in overdue aging buckets and improved DSO - Dispute and discrepancy resolution cycle time - Forecast accuracy and dashboard reliability - Compliance adherence and audit readiness - Collection success rate on strategic accounts We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Title: Card Services Specialist Location: Portsmouth United States Job Description: Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role We are looking for a Card Services Specialist to innovate and grow with us in Portsmouth, NH/ Hybrid or Remote in the U.S. The Paymode Card Services Specialist plays a critical role as the first point of contact in working with our Vendor community to resolve challenges or delays in processing card payments, educating Vendors on best practices, and sharing information on product features that will add value to the Vendor's experience. This role is primarily focused on outbound phone and email communication and internal collaboration. How you'll contribute: - Make outbound phone calls and send outbound emails to Card Vendors who have payments pending expiration - Work directly with existing customers accepting physical and virtual credit card payments to assist/educate them on Paymode pending Card payments reporting and successful swiping before expiration - Utilize effective communication (written and verbal) both externally with customers and internally with key stakeholders to resolve challenges and drive successful card processing - Extensive research to ensure accurate information is provided to internal colleagues for external Vendors/Payers to ensure client delight - Direct growth by educating in-network customers on new functionalities/features or by enrolling extended network customers into Paymode - Collaborate with team members on innovation, process improvements, and problem-solving - Effectively use tools to communicate via phone, email, screen share, and/or other technology If you have the attributes, skills, and experience listed below, we want to hear from you! - 3-4+ years of Payments/Customer Service experience - Proficiency in utilizing the Microsoft Office Suite, especially Excel - Strong communication (verbal/written) and customer service skills - Propensity for team collaboration and positive attitude in the face of urgent, critical tasks - Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates - You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new - Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight - Ability to perform self-guided research using a variety of internal tools, phone, and email - Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties - Be ready and willing to adapt to positive change in a dynamic, growing environment - Bachelor's degree in accounting, finance, economics, or similar field (preferred), Not Required We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. Create a Job Alert Interested in building your career at Bottomline? Get future opportunities sent straight to your email.