• Lead and oversee all AR operations, including invoicing, collections, payment processing, and reconciliations • Manage, train, and develop the AR team, including performance and workload oversight • Drive collections strategy, including follow-ups, escalations, negotiations, and agency involvement • Ensure timely invoicing, payment collection, and resolution of billing discrepancies • Maintain accurate financial records, including invoices, payments, and account documentation • Monitor aging reports and take action to reduce outstanding balances • Prepare and present regular AR and collections reports to leadership • Collaborate with leadership, external CFO, and cross-functional teams on financial operations • Oversee credit evaluations, credit memos, and account risk management • Reconcile payments (ACH, credit card, deposits) and ensure accurate posting • Manage lien releases and ensure compliance with required documentation • Support the month-end close processes related to accounts receivable • Improve AR workflows, systems, and policies to increase efficiency and accuracy • Lead team meetings and ensure alignment with company financial goals • Maintain confidentiality and stay up to date with best practices and regulations

• Responsible for account receivable activity for a specific Health Care Professional (HCP) Book of Business • Serves as a key member of the account management team responsible for Accounts Receivable Management • Proactively monitors account receivable, performance guarantees and other accounts receivable related issues • Interacts directly with providers to understand, educate, communicate and resolve accounts receivable issues • Participates in face to face meetings with Accounts Receivable Manager as needed to act as an accounts receivable Subject Matter Expert • Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause

• Issuing invoices for multiple entities. • Recording client payments in multiple currencies. • Updating client details. • Processing and setting up one-time and recurring credit card payments. • Chasing delinquent accounts by phone and email. • Online store reconciliations. • Reconciliation of daily merchant settlements. • Responding to client enquiries. • Identifying and problem-solving customer account issues. • Collaboratively working with the team to improve processes.

POSITION SUMMARY: The Accounts Receivable Manager (Provider Relations Lead Analyst) is responsible for account receivable activity for a specific Health Care Professional (HCP) Book of Business (for the Mid-West/Mid-America Market) tied to an account management team. They will be a key partner to the experience manager supporting strategic planning to improve provider experience. Ensures timely and accurate claims administration, proactively monitors results, and leverages resources and tools to assist Health Care Professionals in managing their accounts receivables. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Regularly meets with assigned Health Care Professionals to discuss results, review issue trends, and develop action plans for improvement. Engages matrix partners to achieve service improvements and minimize contract interpretation issues. Communicates and educates internally regarding issues/trends to minimize errors and improve claim accuracy. They monitor contractual performance guarantees and LPI to minimize financial impacts. DUTIES AND RESPONSIBILITIES - Serves as a key member of the account management team responsible for Accounts Receivable Management - Collaborates with Accounts Receivable Manager and matrix partners to identify, resolve and improve Accounts Receivable issues - Key contributor to the development of the provider strategic plan for an aligned book of business - Proactively monitors account receivable, performance guarantees and other accounts receivable related issues and communicates results to Accounts Receivable Manager - Drives root cause analysis, trending related to accounts receivable resolution - Interacts directly with provider to understand, educate, communicate and resolve accounts receivable issues - Participates in face to face meetings with Accounts Receivable Manager as needed to act as an accounts receivable Subject Matter Expert - Manages accounts receivable issues/corrective action plans - Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause - Supports service experience review process for specific book of business as defined by the Service Experience Review strategy - Contributes to market intelligence, documenting and sharing - Achieves and or exceeds Service Level Agreements - Responsible for all pre/post contract set up review for assigned book of business - Responsible for tracking and trending all accounts receivable related issues timely and accurately in appropriate tools - Ability to read and understand data results POSITION REQUIREMENTS - Bachelor's degree or higher strongly preferred or equivalent work experience required - 3+ years of experience in benefits and claims administration and/or relationship or project management experience - Advanced knowledge of Proclaim required with Facets preferred. - Excel experience required (pivot tables/VLOOKUP nice to have) - Experience with provider contracting or loading - Demonstrated ability to successfully interact with both internal and external customers at all levels - Demonstrated ability to perform root cause analysis on claims issues. - Demonstrated ability to manage and resolve problems to satisfactory completion - Project management skills to include time management, task analysis and breakdown and resource utilization - Strong facilitation and negotiation skills - demonstrated ability to present detailed technical information to a less knowledgeable audience and negotiate resolutions in a mutually beneficial manner to both Cigna and the provider. - Demonstrated ability to see the "big picture" - understand how each phase of the claims payment process affects the end result and provider satisfaction. - Demonstrated ability to handle confrontational situations in a professional manner ending in a better partnership between Cigna and the provider. - Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes. - Some minimal travel may be required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.