Role Description The COA and eCOA Licensing Manager is a high-impact, remote-friendly leadership role at the intersection of clinical outcomes, technology, and client delivery. This position leads the end-to-end execution of COA (Clinical Outcome Assessment) and eCOA licensing services for global clinical studies, serving as a trusted subject matter expert for clients and internal stakeholders alike. - Leads the end-to-end delivery of COA and eCOA licensing services across client engagements, leveraging expert knowledge of IQVIA products, licensing processes, and managed services models. - Acts as a subject matter expert for COA/eCOA licensing activities, including license identification, permissions, fee negotiation coordination, contract execution support, and ongoing study support. - Identifies opportunities for additional COA, eCOA, and related services within existing client accounts and makes decisions independently within defined parameters. - Ensures delivery of high-quality licensing and technical services by modeling adherence to quality, compliance, and documentation standards, and reinforcing best practices across the team. - Manages and oversees all licensing service activities performed by Associate Delivery Consultants and Delivery Consultants, including task coordination, prioritization, and issue resolution. - Proactively identifies risks or issues related to licensing timelines, data availability, or vendor dependencies, ensuring appropriate mitigation and remediation plans are in place. - Maintains deep technical and operational knowledge of COA/eCOA licensing processes and supported applications, ensuring team readiness through ongoing knowledge sharing and training. - Provides structured feedback from client experiences to product management, clinical outcomes, and professional services teams to support continuous improvement of processes, tools, and offerings. - Leads project management activities, including coordination with internal stakeholders and client study teams, timeline management, and cost tracking. - Supports financial activities as needed, including licensing cost estimation, proposal inputs, invoicing coordination, and revenue tracking. - Participates in sales, proposal development, and client presentations related to COA/eCOA licensing services, while supporting ongoing account and study delivery activities. Qualifications - Bachelor’s degree in Computer Science, Life Sciences, Clinical Research, a related field, or equivalent relevant experience. - Familiarity with eCOA platforms and clinical trial technology implementations. - Experience with COA and/or eCOA licensing, clinical study support, or related managed services delivery. - Experience in CRO, life sciences, healthcare, or pharmaceutical development environments. - Demonstrated experience leading complex client engagements or projects with limited supervision. - Strong understanding of quality, compliance, and documentation requirements in regulated environments. - Proven ability to lead, mentor, and coordinate cross-functional or junior team members. - Excellent problem-solving, organizational, and client-facing communication skills. Benefits - The potential base pay range for this role, when annualized, is $75,000.00 - $187,600.00. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Lead the end-to-end project management cycle, ensuring smooth handoffs between technical and non-technical teams. • Manage project timelines, deliverables, and resources across development, QA, design, and marketing. • Coordinate with client stakeholders, clarify requirements, and translate business goals into actionable tasks. • Identify risks and blockers early, propose solutions, and keep the project on track. • Monitor sprint progress and report updates regularly to both internal teams and clients. • Use tools like Jira, Trello, or Asana to manage tickets, timelines, and team collaboration. • Support QA and deployment efforts, ensuring successful rollout and post-launch stability.

• Planning, managing and implementing digital projects • Primary point of contact for clients throughout the project lifecycle • Analyzing and specifying client requirements in collaboration with internal departments • Overseeing, analyzing, monitoring and reporting on projects to ensure project quality

• Own the delivery of features and updates from planning to release, ensuring alignment with business goals and customer needs. • Work closely with developers, designers, product managers, and other stakeholders to define project objectives, deliverables, and success criteria. • Drive the execution of projects across all stages of the Software Development Life Cycle (SDLC), ensuring efficient handoffs and collaboration between teams. • Identify potential risks early and implement mitigation strategies to keep projects on track. • Provide transparent updates on project status, risks, and progress to stakeholders and senior management through detailed reporting. • Oversee vendor relationships, manage third-party API integrations, and address compatibility or performance issues. • Optimize project management processes and foster learning through post-project reviews and feedback implementation.