• Provide advanced customer support in a production environment for Momentum Financials • Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools. • Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner. • Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues. • Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly. • Support system configuration, testing, validation activities, and execution support. • Experience supporting Momentum enhancements and defect tracking and fixes. • Perform impact analyses for proposed system changes, releases, and patches. • Utilize or develop SQL queries for data extracts • Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions. • Ensure deliverables comply with project standards, governance processes, and documentation requirements. • Provide status updates, risks, and recommendations to leadership and stakeholders. • Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting. • Maintain Knowledge Articles for Tier 1 • Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs • Able to lead teams and engage with Stakeholders

Role Description We are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments. - Provide Level 2 technical support across desktop and server environments - Manage and maintain Windows Servers and virtualization platforms - Support and administer Active Directory and Office 365 - Monitor and manage backup systems across multiple platforms - Troubleshoot technical issues and provide timely resolutions - Assist with desktop support when required Qualifications - 2–4 years of IT support experience - Strong knowledge of Windows Server environments - Experience with virtualization and backup solutions - Proficiency in Active Directory and Office 365 - Solid troubleshooting and problem-solving skills

• Provide Tier 2 and 3 technical support via Slack, email, and Zoom, resolving hardware, software, and access issues promptly. • Onboard new employees, handling device setup, account provisioning, and tool access with a customer-focused approach. • Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365. • Troubleshoot networking and remote connectivity issues to ensure reliable work-from-home performance. • Improve and document helpdesk processes, workflows, and knowledge resources to drive efficiency. • Support long-term IT initiatives such as infrastructure upgrades, security enhancements, and system integrations. • Collaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards. • Proactively identify recurring issues and recommend scalable, long-term IT solutions. • Other duties as assigned.

Overview The US Oncology Network is looking for a Senior IT Analyst to join our team at Texas Oncology. This is a remote role and requires the candidate to reside within Texas. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Senior IT Analyst do? Including but not limited to The Senior IT Analyst – Digital & Architecture Enablement is a senior individual contributor role accountable for ensuring clarity, integrity, and continuity of solution intent across digital and architecture‑led initiatives at Texas Oncology. This role serves as a critical force multiplier for Enterprise Architects and Solution Architects by providing well-structured, unambiguous requirements and analysis artifacts that support top-of-license architectural and technical decision-making. This role operates at the intersection of business, clinical operations, and IT, with a primary focus on problem definition, requirements clarity, and solution alignment. While not a full project management role, the Senior IT Analyst provides light-weight delivery coordination to ensure requirements are effectively carried through the IT delivery lifecycle. The Senior IT Analyst influences upstream decisions, spans multiple concurrent initiatives, and ensures solution intent is preserved across the IT delivery lifecycle. Responsibilities The essential duties and responsibilities: including but not limited to: Business & Technical Requirements Analysis - Lead advanced discovery and analysis efforts with business, clinical, and operational stakeholders to surface underlying needs, constraints, and success measures across multiple initiatives. - Translate complex business problems into high‑quality, unambiguous functional and non‑functional technical requirements that directly enable architectural design and delivery feasibility. - Own and resolve requirements ambiguity, scope gaps, and conflicting stakeholder expectations that could compromise solution quality or delivery outcomes. - Ensure requirements comprehensively address enterprise IT considerations including integration, security, data, performance, resilience, and long‑term supportability. Architectural Design Enablement - Serve as a primary analytical partner to Enterprise Architects and Solution Architects by producing high-quality requirement specifications, process flows, and contextual models. - Support architecture and solution design activities by clarifying intent, constraints, assumptions, and tradeoffs. - Ensure traceability between business objectives, architectural decisions, and delivered solutions. Cross‑Initiative Delivery Enablement - Enable alignment across multiple concurrent initiatives by providing senior‑level analysis, dependency identification, and readiness assessment. - Partner with IT Project Managers and delivery leads to ensure solution intent is understood, prioritized, and executed as designed throughout the SDLC. - Serve as an escalation point for definition‑related risks, requirement quality issues, and misalignment between intent and implementation. Governance, Quality & Continuous Improvement - Maintain high-quality documentation standards for requirements, analysis artifacts, and decision records. - Support IT governance processes by ensuring requirements completeness, clarity, and readiness for delivery. - Contribute to continuous improvement of architecture enablement practices, templates, and analytical standards across Texas Oncology IT. Qualifications The ideal candidate for the position will have the following background and experience: Required Qualifications - Bachelor’s degree in Information Systems, Computer Science, Business, or a related field. - 6–9 years of experience as a Senior IT Analyst or IT Business Analyst in enterprise environments. - Demonstrated expertise translating complex business needs into architect‑ready technical requirements. - Proven ability to influence architectural and solution decisions without formal authority. - Excellent analytical thinking, documentation rigor, and stakeholder communication skills. Preferred Qualifications - Healthcare IT, clinical systems, or regulated‑industry experience. - Extensive experience working side‑by‑side with Enterprise Architects and Solution Architects. - Strong understanding of modern digital platforms, integration concepts, and architecture patterns. - Familiarity with Agile, SAFe, or hybrid delivery models. - CBAP, CCBA, or equivalent certification. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus. Requires vision and hearing corrected to normal range. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with corporate and field staff, as well as external customers and contacts. Work may require some travel by air or automobile. Fantastic time-management skills with the ability to multi-task.