iHorizons

• Responsible for developing and executing corporate communication and marketing initiatives that support the organization's brand, reputation, and market presence. • Lead brand and campaign management, performance analysis, and content development, while managing marketing campaigns. • Develop and maintain high-quality communication and marketing materials. • Maintain and strengthen the organization's digital presence, including the corporate website and social media platforms. • Monitor, analyze, and report on communication and campaign performance to measure effectiveness.

• Responsible for the design and development of the overall functionality of digital products to ensure exceptional user experience • Translate complex concepts and interactions into visually coherent wireframes or prototypes. • Design and develop UX interfaces and workflows to enhance user experience. • Research, understand, and utilize ongoing mobile applications’/website analytics. • Create customer experience journeys for product/project features, web pages, product interstitials, notifications, etc. • Develop detailed wireframes, user flows, mockups, and other product deliverables to effectively communicate designs and product requirements. • Collaborate with project teams to create artwork for the platform that satisfies requirements and strategic messaging. • Work closely with a cross-functional team of designers, software engineers, product managers, and business owners through all product development phases.

• Responsible for developing and executing corporate communication and marketing initiatives that support the organization's brand, reputation, and market presence. • You will lead brand and campaign management, performance analysis, and content development, while managing marketing campaigns, communication materials, and digital platforms, ensuring brand consistency across all touchpoints. • You will work closely with cross-functional teams to support stakeholder engagement, achieve communication and marketing objectives, and evaluate communication effectiveness through performance analysis and reporting. • Maintain and strengthen the organization's digital presence, including the corporate website and social media platforms, to increase audience engagement, brand awareness, and market reach. • Support communication and engagement initiatives for clients, partners, prospects, industry audiences, and employees, ensuring alignment with organizational objectives and messaging. • Monitor, analyze, and report on communication and campaign performance to measure effectiveness, identify opportunities for improvement, and support data-driven decision-making.

• Own and grow iHorizons’ partner ecosystem across key technology vendors • Define and execute the overall partner ecosystem strategy and roadmap • Invest in relationships with peers at partner organizations • Facilitate communication and build trust with partners • Monitor requirements for maintaining partnership levels • Support and drive sales growth through partnerships • Own accountability for partner-sourced revenue targets and co-sell pipeline quotas • Proficiency in CRM platforms for pipeline tracking and partner deal registration • Conduct quarterly reviews with Heads of Presales and LOB Heads

This is a full time remote job Job Description Job Summary You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. Reporting Structure • This job reports to Team Lead – Customer Support. Job Objectives •Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. •Troubleshoot technical problems faced by business users and escalate complex issues to the technical support teams for resolution. •Effectively communicate customer concerns, requirements, and feedback to the support teams. Job Responsibilities Customer & Technical Support •Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. •Respond to customer issues / queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. •Perform remote troubleshooting as a first level through diagnostic techniques. •Provide accurate information on IT products and services. Issues Monitoring •Track and follow up with technical teams till the issue is resolved and service request is closed. •Handle communication with stakeholders and provide regular updates for reported issues. •Manage Incidents, Problems, Change and Service Requests. •Share any feedback or suggestions from the customers with the appropriate internal team. •Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. •Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. Documentation & Reports •Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. •Create and log issues and their resolution in the centralized Customer Service Portal. •Categorize reported issues with correct impact and urgency as per best ITIL practices. Job Requirements Educational Qualification •Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. Licenses & Certifications •Knowledge of ITIL methodologies (ITIL Foundation level) preferred. Previous Work Experience •Fresh Graduate/ 0 to 3 years of experience in customer service. •Prior experience in IT Service Management Ticketing tools and process is preferable. Work Requirement Should have the flexibility to work in shift system (Weekends / holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities •Customer-oriented, with ability to manage difficult customers. •Have a positive, empathetic and professional attitude toward customers. •Efficient, enthusiastic and detail oriented with problem solving ability. •Ability to build strong working relationship with clients and internal team members. •Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. •Good understanding of computer systems, mobile devices and other technology products.

Job DescriptionJob Summary You will be responsible for developing, maintaining, and implementing software solutions, web applications, creating custom modules, and ensuring the optimum performance of the solutions using .Net technologies. You will be responsible for creating web services/APIs and performing troubleshooting activities and testing of web applications.Reporting Structure - This job reports to Team Lead - DotNet. Job Objectives - Build and implement websites, applications and custom modules. - Troubleshoot errors in web applications. Job Responsibilities Design & Development - Build custom modules, and web components for new implementations using the latest .Net technologies. - Implement new features to the web applications. - Ensure the quality of the deliverables and write unit test cases. - Build and monitor web Services/APIs to support integrations. - Optimize the performance of the website/application for backend code, and execution. - Create and consume web services and third-party services. - Ensure to apply code guidelines and best practices. Maintenance and Collaboration - Perform maintenance and support activities for existing .Net applications. - Troubleshoot the existing application and provide root cause analysis. - Identify and troubleshoot issues in the code. - Creating app updates, including bug fixes and additional features, for release - Follow iHorizons development culture/ Coding standards. - Collaborate with the front-end, and mobile teams to apply changes on the website. - Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each web application is presentable and in perfect working order. Job Requirements Educational Qualification - Bachelor’s degree in computer science or a related field Licenses & Certifications - N/A Previous Work Experience - Overall, 5-7 years of experience working as a .Net developer. - Experience in Microsoft .Net, .Net Core, ASP, MVC under C# Language, LINQ, Knowledge of JavaScript, SQL server. - Experience working with REST APIs, and third-party data integrations with various APIs. - Experience in creating custom services and plugins, theme functions, building custom modules, and responsive websites. - Experience with version control systems GIT Skills and Abilities - Knowledge of memcache and varnish caching layers, .Net Framework/React JS/docker is an added advantage. - Knowledge of debugging tools like Firebug, Chrome Inspector, etc. - Good understanding of website architecture and aesthetics. - Ability to learn, imbibe and adapt to new & multiple architectures. - Solid understanding of web page life cycle - Solid understanding of web application best practices About iHorizons iHorizons is a regional technology consulting firm committed to delivering end-to-end business solutions to its enterprise clients. Headquartered in Qatar, we are a 30-year-old company driven by talent and innovation, with around 250 technology experts serving customers with their mission-critical applications. Our core expertise encompasses digital transformation consulting, enterprise solutions, software development, cloud infrastructure, research and development, system integration, e-commerce solutions, and artificial intelligence. This positions us as a leading integrated solution provider across the region, offering tailored services to meet our clients' specific needs. iHorizons has evolved into an AI-centric company, investing in creating strong artificial intelligence and machine learning skillsets and developing use cases and AI solutions for a broad set of industries. We measure our success by the meaningful improvements we deliver to our clients, our people, our shareholders, partners, and communities.

Job DescriptionJob Summary You will be responsible for developing, maintaining, and implementing software solutions, web applications, creating custom modules, and ensuring the optimum performance of the solutions using .Net technologies. You will be responsible for creating web services/APIs and performing troubleshooting activities and testing of web applications.Reporting Structure - This job reports to Team Lead - DotNet. Job Objectives - Build and implement websites, applications and custom modules. - Troubleshoot errors in web applications. Job Responsibilities Design & Development - Build custom modules, and web components for new implementations using the latest .Net technologies. - Implement new features to the web applications. - Ensure the quality of the deliverables and write unit test cases. - Build and monitor web Services/APIs to support integrations. - Optimize the performance of the website/application for backend code, and execution. - Create and consume web services and third-party services. - Ensure to apply code guidelines and best practices. Maintenance and Collaboration - Perform maintenance and support activities for existing .Net applications. - Troubleshoot the existing application and provide root cause analysis. - Identify and troubleshoot issues in the code. - Creating app updates, including bug fixes and additional features, for release - Follow iHorizons development culture/ Coding standards. - Collaborate with the front-end, and mobile teams to apply changes on the website. - Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each web application is presentable and in perfect working order. Job Requirements Educational Qualification - Bachelor’s degree in computer science or a related field Licenses & Certifications - N/A Previous Work Experience - Overall, 5-7 years of experience working as a .Net developer. - Experience in Microsoft .Net, .Net Core, ASP, MVC under C# Language, LINQ, Knowledge of JavaScript, SQL server. - Experience working with REST APIs, and third-party data integrations with various APIs. - Experience in creating custom services and plugins, theme functions, building custom modules, and responsive websites. - Experience with version control systems GIT Skills and Abilities - Knowledge of memcache and varnish caching layers, .Net Framework/React JS/docker is an added advantage. - Knowledge of debugging tools like Firebug, Chrome Inspector, etc. - Good understanding of website architecture and aesthetics. - Ability to learn, imbibe and adapt to new & multiple architectures. - Solid understanding of web page life cycle - Solid understanding of web application best practices About iHorizons iHorizons is a regional technology consulting firm committed to delivering end-to-end business solutions to its enterprise clients. Headquartered in Qatar, we are a 30-year-old company driven by talent and innovation, with around 250 technology experts serving customers with their mission-critical applications. Our core expertise encompasses digital transformation consulting, enterprise solutions, software development, cloud infrastructure, research and development, system integration, e-commerce solutions, and artificial intelligence. This positions us as a leading integrated solution provider across the region, offering tailored services to meet our clients' specific needs. iHorizons has evolved into an AI-centric company, investing in creating strong artificial intelligence and machine learning skillsets and developing use cases and AI solutions for a broad set of industries. We measure our success by the meaningful improvements we deliver to our clients, our people, our shareholders, partners, and communities.

This is a full time remote job Job Description Job Summary You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. Reporting Structure • This job reports to Team Lead – Customer Support. Job Objectives •Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. •Troubleshoot technical problems faced by business users and escalate complex issues to the technical support teams for resolution. •Effectively communicate customer concerns, requirements, and feedback to the support teams. Job Responsibilities Customer & Technical Support •Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. •Respond to customer issues / queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. •Perform remote troubleshooting as a first level through diagnostic techniques. •Provide accurate information on IT products and services. Issues Monitoring •Track and follow up with technical teams till the issue is resolved and service request is closed. •Handle communication with stakeholders and provide regular updates for reported issues. •Manage Incidents, Problems, Change and Service Requests. •Share any feedback or suggestions from the customers with the appropriate internal team. •Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. •Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. Documentation & Reports •Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. •Create and log issues and their resolution in the centralized Customer Service Portal. •Categorize reported issues with correct impact and urgency as per best ITIL practices. Job Requirements Educational Qualification •Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. Licenses & Certifications •Knowledge of ITIL methodologies (ITIL Foundation level) preferred. Previous Work Experience •Fresh Graduate/ 0 to 3 years of experience in customer service. •Prior experience in IT Service Management Ticketing tools and process is preferable. Work Requirement Should have the flexibility to work in shift system (Weekends / holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities •Customer-oriented, with ability to manage difficult customers. •Have a positive, empathetic and professional attitude toward customers. •Efficient, enthusiastic and detail oriented with problem solving ability. •Ability to build strong working relationship with clients and internal team members. •Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. •Good understanding of computer systems, mobile devices and other technology products.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. Reporting Structure - This job reports to Team Lead – Customer Support. Job Objectives - Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. - Troubleshoot technical problems faced by business users and escalate complex issues to the technical team. - Effectively communicate customer concerns, requirements, and feedback to the support teams. - Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. - Respond to customer issues/queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. - Perform remote troubleshooting as a first level through diagnostic techniques. - Provide accurate information on IT products and services. Issues Monitoring - Track and follow up with technical teams till the issue is resolved and service request is closed. - Handle communication with stakeholders and provide regular updates for reported issues. - Manage Incidents, Problems, Change and Service Requests. - Share any feedback or suggestions from the customers with the appropriate internal team. - Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. - Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. - Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. - Create and log issues and their resolution in the centralized Customer Service Portal. - Categorize reported issues with correct impact and urgency as per best ITIL practices. Requirements - Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. - Knowledge of ITIL methodologies (ITIL Foundation level) preferred. - Fresh Graduate/0 to 3 years of experience in customer service. - Prior experience in IT Service Management Ticketing tools and process is preferable. - Should have the flexibility to work in shift system (Weekends/holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities - Customer-oriented, with ability to manage difficult customers. - Have a positive, empathetic and professional attitude toward customers. - Efficient, enthusiastic and detail oriented with problem solving ability. - Ability to build strong working relationship with clients and internal team members. - Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. - Good understanding of computer systems, mobile devices and other technology products.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. - This job reports to Team Lead – Customer Support. - Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. - Troubleshoot technical problems faced by business users and escalate complex issues to the technical team. - Effectively communicate customer concerns, requirements, and feedback to the support teams. - Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. - Respond to customer issues/queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. - Perform remote troubleshooting as a first level through diagnostic techniques. - Provide accurate information on IT products and services. - Track and follow up with technical teams till the issue is resolved and service request is closed. - Handle communication with stakeholders and provide regular updates for reported issues. - Manage Incidents, Problems, Change and Service Requests. - Share any feedback or suggestions from the customers with the appropriate internal team. - Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. - Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. - Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. - Create and log issues and their resolution in the centralized Customer Service Portal. - Categorize reported issues with correct impact and urgency as per best ITIL practices. Qualifications - Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. Requirements - Knowledge of ITIL methodologies (ITIL Foundation level) preferred. - Fresh Graduate/0 to 3 years of experience in customer service. - Prior experience in IT Service Management Ticketing tools and process is preferable. - Should have the flexibility to work in shift system (Weekends/holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities - Customer-oriented, with ability to manage difficult customers. - Have a positive, empathetic and professional attitude toward customers. - Efficient, enthusiastic and detail oriented with problem solving ability. - Ability to build strong working relationship with clients and internal team members. - Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. - Good understanding of computer systems, mobile devices and other technology products.