Exclusively Remote Gibor Group

Role Description The Consumer Services & Community Coordinator will take ownership of customer service communications across email and social platforms, ensuring customers receive timely, professional and brand-aligned support. Over time, the role will expand into community engagement, customer insight gathering, proactive communication support, and management of customer-generated content and permissions. This is a written-only support role with no phone responsibilities. Core Responsibilities (Initial Focus) - Manage customer enquiries via email and Facebook using Freshdesk - Respond to order queries (WISMO), refunds, delivery delays and general support requests - Handle social media messages and comments, primarily on Facebook - Liaise with internal departments to gather accurate information for customers - Escalate issues thoughtfully and appropriately when required - Maintain clear and organised records within Freshdesk or related systems - Ensure all communication is professional, empathetic and aligned with brand tone Community & Growth Responsibilities (As Role Develops) - Manage customer-submitted photos and content for use across social media, email marketing and website channels - Log customer submissions and maintain organised records - Record and track customer permissions for content usage - Track where customer assets are used across platforms - Ensure assets can be easily located and removed if permissions are withdrawn - Support broader community engagement initiatives - Use AI and reporting tools to identify common customer issues and trends - Flag situations where proactive customer communication may be required (e.g. product delays) - Summarise customer feedback, sentiment and recurring themes for senior management Qualifications - Excellent written English communication skills - Strong customer service experience across email and social channels - Hands-on Shopify experience - Previous fully remote work experience - Ability to work independently with minimal supervision - Calm, professional judgement in public-facing communication - Strong organisational and administrative skills Requirements - Experience using Freshdesk or similar ticketing systems such as Zendesk or Gorgias - Previous experience within a DTC ecommerce brand - Experience supporting collector, fan or community-driven brands - Exposure to social media moderation and community engagement Useful Bonus Experience - Customer content permissions and UGC workflow management - Comfortable using AI tools to identify trends, summarise insights and improve workflows - Experience tracking assets and permissions across marketing channels Role Details - Location: Remote (South Africa preferred) - Hours: Flexible, primarily aligned to UK working hours with some overlap into US hours - Contract Type: Temporary with strong potential to become permanent - Reporting Line: Marketing & Ecommerce Manager (UK-based) Ideal Candidate Profile - Highly organised and detail-oriented - Comfortable working autonomously in a remote environment - Customer-focused with excellent written communication skills - Confident handling sensitive customer interactions professionally - Tech-savvy and adaptable to ecommerce support tools and AI-assisted workflows - Interested in community engagement and customer experience within a passionate fan or collector audience

Role Description We are seeking a detail-oriented Insurance Assistant to support a US-based client. This role is ideal for someone with strong administrative skills and basic insurance knowledge. Working Hours: 7:00 PM – 3:00 AM (South African time) Key Responsibilities: - Issue insurance certificates accurately and efficiently - Process and manage insurance-related paperwork - Maintain and update client records and documentation - Support day-to-day administrative tasks within the insurance function - Ensure compliance with internal processes and deadlines Qualifications - Previous experience in an insurance or administrative role - Basic understanding of insurance processes and terminology - Strong attention to detail and accuracy - Good communication and organizational skills - Tech-savvy and comfortable working with systems Ideal Candidate - Reliable, meticulous, and able to work independently during US hours - Proactive approach to managing tasks

Role Description We are seeking a highly detail-oriented and confident Implementation & Client Onboarding Specialist to support a US-based client. This role is split 50/50 between financial onboarding and client account management, requiring a strong understanding of financial processes as well as the ability to guide and train clients. The ideal candidate will have a solid finance or tax background, a deep understanding of how financial data flows (including files, reconciliations, and system structures), and preferably experience working with or setting up QuickBooks. Candidates without exposure to accounting systems will not be suitable, as understanding the moving parts of financial data is essential. This role also requires a strong personality—someone who is professional, welcoming, confident, and naturally engaging when working with clients. Key Responsibilities - Financial Onboarding & Data Gathering (50%): - Lead the initial onboarding process by gathering, reviewing, and organising client financial data. - Analyse financial files to ensure accuracy, completeness, and readiness for implementation. - Reconcile financial information and identify discrepancies. - Work closely with clients to obtain required documentation and clarify financial data. - Ensure all financial data is structured correctly for system setup. - Apply knowledge of bookkeeping/accounting principles to validate data integrity. - Assist in preparing and transitioning data into accounting systems. - Implementation & Client Enablement (50%): - Configure and implement client accounts within the system. - Translate financial data into system workflows and processes. - Guide clients through system setup and functionality. - Conduct training sessions to ensure clients understand how to use the platform effectively. - Act as a trusted advisor during onboarding, ensuring a smooth transition. - Provide ongoing support during the implementation phase. - Build strong client relationships through clear communication and professionalism. Qualifications - Strong background in finance, bookkeeping, or tax (non-negotiable). - Solid understanding of financial data, reconciliations, and reporting structures. - Proven experience working with or setting up QuickBooks (or similar accounting systems). - Ability to understand how financial moving parts connect within a system. - Experience handling financial files and data migration. - Excellent communication skills with the ability to explain financial concepts to non-financial clients. - Strong organisational skills with high attention to detail. - Ability to manage multiple clients/projects simultaneously. Personality & Soft Skills - Strong, confident personality with a professional presence. - Welcoming, approachable, and naturally bubbly in client interactions. - Client-focused with a high level of emotional intelligence. - Ability to take ownership and lead onboarding processes independently. - Problem-solver with a proactive mindset. Preferred Experience - Experience in SaaS implementations or onboarding roles. - Previous exposure to US-based clients or international environments. - Account management or client success experience. - Experience with data migration or system integrations. Working Environment - Fully remote role supporting a US client. - Fast-paced, client-facing environment. - Requires flexibility and strong time management to align with US hours.

Role Description We are looking for a Order Processing Coordinator/Tech Admin Support Specialist to provide remote administrative and technical support for operations. The role requires strong technical aptitude, meticulous attention to detail, and excellent communication skills to ensure smooth order processing and system management. - Review and verify incoming orders for accuracy. - Enter and update orders in company software. - Order materials and track procurement status. - Make changes to orders in the system as required. - Send finalized orders to production machines. - Set up and maintain VPN access for secure remote work. - Provide general technical and administrative support to ensure smooth workflow. Qualifications - Regular computer setup with dual screens. - Strong technical proficiency; ability to quickly learn and adapt to new systems. - Excellent communication skills for effective coordination with the client team. - High attention to detail and accuracy in data entry. - Ability to work independently with minimal supervision. - Reliable internet connection and secure remote working environment. - Tech-savvy with basic troubleshooting skills. - Organized, meticulous, and proactive in problem-solving. - Professional demeanor with strong interpersonal skills. Requirements - Remote, independent contractor arrangement. - Work hours aligned with (SAST: 2:30 PM – 12:30 AM). - Four-day work week (Monday – Thursday). - No work required on Fridays.

Role Description We're seeking an experienced Commercial Insurance Underwriter to join the team as an independent contractor. This role will require strong technical underwriting skills, excellent client-facing communication, and the ability to evaluate and structure commercial risk solutions. You will work US business hours from 4 PM to 12 AM SA time, engaging directly with brokers, agents, and clients, while aligning with daily operational needs of the business. Key Responsibilities - Analyze commercial insurance submissions and risks across a variety of P&C lines (including property, general liability, commercial auto, umbrella and specialty risks). - Underwrite and structure insurance solutions with appropriate terms, pricing and coverage tailored to client needs. - Interface directly with clients and brokers to explain coverage, negotiate terms, and secure renewals. - Provide expert guidance on risk exposures and mitigation strategies, especially within healthcare and construction sectors. - Collaborate with internal sales and risk teams to support business development and retention. - Maintain detailed underwriting documentation and ensure compliance with client and carrier standards. Qualifications - Minimum 3–5+ years underwriting experience in commercial property & casualty insurance. - Significant experience underwriting healthcare industry risks (e.g., medical providers, assisted-living, home health) and/or construction-related insurance (contractors, builders risk, specialty trades) preferred. - Solid understanding of commercial policy forms, coverages and risk exposures. - Excellent verbal and written communication skills; confident presenting to clients and brokers. - Ability to work independently on contractor basis and adapt to US timezone schedule (afternoon/evening SA time). - Strong analytical skills, attention to detail, and ability to make sound underwriting decisions. Requirements - Minimum 3-5+ years underwriting experience in commercial property & casualty insurance. - Solid understanding of commercial policy forms, coverages and risk exposures. - Excellent verbal and written communication skills. - Ability to work independently on contractor basis and adapt to US timezone schedule. - Strong analytical skills, attention to detail, and ability to make sound underwriting decisions. Benefits - Independent contractor engagement. - Remote role requiring reliable internet and availability during the designated shift. - Ability to collaborate seamlessly with US-based underwriting and sales teams.

Role Description We are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments. - Provide Level 2 technical support across desktop and server environments - Manage and maintain Windows Servers and virtualization platforms - Support and administer Active Directory and Office 365 - Monitor and manage backup systems across multiple platforms - Troubleshoot technical issues and provide timely resolutions - Assist with desktop support when required Qualifications - 2–4 years of IT support experience - Strong knowledge of Windows Server environments - Experience with virtualization and backup solutions - Proficiency in Active Directory and Office 365 - Solid troubleshooting and problem-solving skills

Role Description We are a dynamic accounting and advisory firm seeking a highly skilled and experienced Senior Bookkeeper to join our team in a leadership capacity. This role is ideal for a hands-on accounting professional who thrives in a fast-paced environment and is passionate about both financial excellence and team development. The successful candidate will bring strong technical accounting expertise, particularly in inventory and e-commerce environments, along with proven experience managing and mentoring a team. Qualifications - 7+ years of relevant bookkeeping/accounting experience - Proven experience in a senior or supervisory role, managing staff - Strong expertise in inventory and e-commerce accounting - Accounting degree or CPA qualification (preferred/required depending on role level) Requirements - Solid understanding of: - Accruals and deferrals - Journal entries - Fixed assets - Year-end adjustments and financial reporting - Hands-on experience with: - QuickBooks Online and Desktop - Microsoft Office (especially Excel) - Experience managing monthly and annual financial close processes Benefits - Remote work - Flexible work hours

Role Description We are seeking a highly organized and detail-oriented Insurance Administrator to support the brokerage’s operations and client servicing functions. This role will involve managing policy documentation, coordinating with insurance carriers, supporting account managers, and ensuring accurate administrative processing across multiple client accounts. The ideal candidate will have strong administrative skills, experience within insurance or financial services, and the ability to work efficiently in a fast-paced environment while maintaining high levels of accuracy. Key Responsibilities - Provide administrative support to insurance brokers and account managers - Prepare, review, and maintain insurance policy documentation - Assist with policy renewals, endorsements, and updates - Liaise with insurance carriers and underwriters to obtain policy information and documentation - Ensure all client records, policy details, and documentation are accurately captured in the CRM system - Assist in gathering quotes and policy options from multiple insurers - Maintain organized digital filing systems for client accounts and policies - Monitor renewal timelines and assist in preparing renewal documentation - Support client onboarding processes and ensure compliance with documentation requirements - Assist with general administrative duties related to client accounts and insurance placements Types of Insurance Managed - Commercial / Business Insurance - Workers’ Compensation - General Liability - Commercial Property Insurance - Coastal Property Insurance - Real Estate Portfolio Insurance - Insurance for Apartment Buildings - Insurance for Property Owners and Landlords - Coverage for Real Estate Investors with Multiple Properties Qualifications - Previous experience in insurance administration, brokerage support, or financial services administration preferred - Strong attention to detail and accuracy when handling documentation - Excellent organizational and administrative skills - Experience working with CRM systems and digital document management - Strong communication skills for liaising with brokers, carriers, and internal teams - Ability to manage multiple tasks and deadlines - Proficient in Microsoft Office (Excel, Outlook, Word) - Comfortable working remotely and coordinating with US-based teams Personal Attributes - Highly organized and process-driven - Detail-oriented and methodical - Professional and reliable - Strong problem-solving ability - Proactive and able to work independently Benefits - Opportunity to work with a specialized U.S. insurance brokerage - Exposure to large commercial real estate insurance portfolios - Collaborative team environment within a boutique firm - Long-term career growth within the insurance brokerage sector

Role Description We are seeking a driven and detail-oriented Accounts Receivable Specialist to join a fast-paced finance team. This role is ideal for someone who thrives in high-volume environments, is highly analytical, and takes ownership of their work. You will play a key role in managing the full accounts receivable function, ensuring timely collections, accurate reconciliations, and maintaining strong client relationships. Duties & Responsibilities - Manage the end-to-end accounts receivable process - Perform high-volume account reconciliations quickly and accurately - Monitor outstanding balances and follow up on overdue accounts - Allocate payments and resolve discrepancies efficiently - Maintain accurate financial records and reporting - Collaborate with internal teams to resolve billing or account issues - Work towards and consistently meet collection and performance targets - Ensure compliance with company policies and strong ethical standards Qualifications - Relevant finance or accounting qualification - Proven experience in an Accounts Receivable role - Strong reconciliation experience in a high-volume environment - Tech-savvy with experience in systems such as NetSuite, Zendesk, Salesforce, Versapay, and Slack - (Candidates without direct system experience must be eager and confident in learning new tools) - Target-driven with a results-oriented mindset - Strong analytical and problem-solving skills - High level of integrity and strong work ethic - Ability to work efficiently under pressure and meet deadlines - Self-motivated, proactive, and a “go-getter” attitude Work Environment - Fast-paced, high-volume environment - Requires strong attention to detail and the ability to work at speed without compromising accuracy - Collaborative team culture with a focus on performance and continuous improvement Benefits - Remote International position

Role Description We are seeking a confident and highly communicative Affiliate Success Manager to support and educate affiliate partners. This role focuses on conducting Zoom calls with affiliates, explaining the product in detail, and ensuring affiliates clearly understand how to promote and sell it effectively. The successful candidate will act as the primary point of contact for affiliate onboarding and training, helping affiliates understand product features, marketing messaging, and best practices to drive successful sales. This role is ideal for someone who is comfortable presenting, engaging with people online, and representing a brand professionally. Key Responsibilities - Conduct Zoom training calls with affiliate partners to introduce and explain the product. - Educate affiliates on product features, benefits, and sales positioning. - Ensure affiliates fully understand how to promote and sell the product effectively. - Build positive relationships with affiliates and act as a support resource for questions or clarification. - Deliver clear and engaging product presentations that represent the brand professionally. - Assist affiliates in understanding the sales process and marketing messaging. - Maintain strong communication and follow up with affiliates after training sessions. - Provide feedback to internal teams regarding affiliate questions, objections, or training needs. - Maintain organized records of affiliate calls and onboarding progress. Qualifications - Previous experience in customer success, account management, affiliate management, training, sales support, or client-facing roles. - Strong verbal communication and presentation skills. - Comfortable leading Zoom or virtual training sessions. - Confident, professional, and engaging when speaking with partners. - Strong interpersonal skills and relationship-building ability. - Highly organized with strong follow-up skills. - Self-motivated and able to work effectively in a remote environment. Preferred Experience - Experience working with affiliate programs, online marketing, or digital products. - Background in sales training, product demonstrations, or partner enablement. - Familiarity with online sales ecosystems or influencer/affiliate marketing.