Role Description The Patient Advocate Coordinator will ensure that the organization’s specialty patients are provided with timely, exceptional service, among other duties. Patient Advocates require expertise and customer service skills to promote an outstanding patient experience. Shift: Monday-Friday 8:30am-5:30pm (CST) - Welcome and on-board all new specialty infusion referrals - Build rapport and establish trust with specialty patients and caregivers - Notifies patients/families regarding coverage and payment responsibilities - Conduct routine check-ins with patients during the onboarding processing - Collects needed information from patients and/or caregivers including patient insurance and medication profiles - Collaborates with Intake and Pharmacy staff to schedule visits and orders - Manage patient retention by ensuring all reasonable interventions are executed to retain a patient on service Qualifications - High school diploma or GED - Minimum of two (2) years of experience in healthcare customer service - Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is preferred Salary Range USD $20.00 - $28.00 / Hour

Role Description This role is a key driver of operational excellence across the sales organization, ensuring deals are executed efficiently, accurately, and strategically. You will lead complex deal operations, including pricing approvals, contract redlines, and Ready-to-Close (RTC) processes, while partnering closely with Sales, Finance, Legal, RevOps, and Marketplace teams. The position blends leadership, strategy, and hands-on execution to improve deal velocity, mitigate risk, and optimize revenue outcomes. You will help shape scalable processes, mentor team members, and influence cross-functional initiatives in a fast-paced, remote-first environment. The ideal candidate thrives on problem-solving, operational efficiency, and delivering measurable impact. - Lead and coach the Deal Operations team on deal desk functions, best practices, and process optimization. - Ensure accurate and timely quoting support for Sales, including complex pricing structures and SaaS marketplace transactions. - Partner with Sales to structure deals that optimize revenue, margin, and customer outcomes. - Review and approve pricing exceptions, non-standard terms, and discount structures in alignment with company policies. - Collaborate with Legal on contract redlines and negotiations while balancing risk mitigation with deal acceleration. - Monitor deal cycle times, approval turnaround, booking accuracy, and overall team workload, identifying bottlenecks and improvement opportunities. - Drive initiatives to automate repetitive workflows and enhance productivity across deal desk processes. Qualifications - 7+ years of experience in Deal Desk and Revenue Operations. - Strong understanding of SaaS pricing models, contract structures, and revenue recognition principles. - Experience supporting cloud marketplace transactions (AWS, Azure, GCP preferred). - Expertise in Salesforce and CPQ systems, including quoting, pricing logic, configuration, troubleshooting, and report building. - Strong analytical, problem-solving, negotiation, and stakeholder management skills. - Ability to balance customer requests with company policies, assess commercial risk, and escalate when appropriate. - Excellent written and verbal communication, with the ability to explain complex concepts clearly. - Contract and legal acumen, including understanding MSAs, Order Forms, amendments, and non-standard terms. - Preferred: experience driving automation initiatives, mentoring junior team members, and implementing process improvements. Benefits - Competitive salary and equity participation. - Freedom and flexibility with remote-first work, plus designated “Whaleness Days” and end-of-year break. - Home office setup to ensure a comfortable work environment. - 16 weeks of paid parental leave. - Technology stipend ($100/month net) for home office or tools. - PTO plan encouraging personal time and balance. - Training stipend for professional development, conferences, and courses. - Comprehensive medical benefits, retirement contributions, and paid holidays (varies by location). - Access to company swag and a collaborative, inclusive culture supporting diversity and growth. Company Description

It's more than a career, it's a calling WI-REMOTE Worker Type: Regular Job Highlights: Population Health Pharmacy Technician Coordinator This remote role supports the Population Health Pharmacy team by partnering closely with Population Health Clinical Pharmacists to conduct targeted patient outreach aimed at improving quality measures and medication related outcomes. Pharmacy Technician Coordinators help identify barriers to medication adherence, support patients in resolving those barriers, and escalate clinical needs to pharmacists or providers when appropriate. Key Responsibilities • Conduct telephonic outreach to patients identified as non-adherent to hypertension, diabetes, and cholesterol medications based on CMS quality measures. • Collaborate with providers and pharmacists to clarify patient reported medication use and support continuity of care. • Assess and document barriers to adherence (cost, side effects, forgetfulness, transportation challenges, care team changes, etc.). • Provide patients with strategies to improve adherence, including education on extended day supply and other supportive options. • Participate in value based care payer meetings to review performance and discuss opportunities for improvement. • Investigate dispensing history discrepancies to identify dose changes, billing issues, and inconsistent adherence patterns. • Identify patients with cost-related barriers and refer them to the Pharmacy Access Team for assessment of patient assistance program eligibility. • Prioritize outreach based on last fill date and last impactable date to maximize quality outcomes. • Perform other duties as assigned to support population health initiatives. Job Summary: Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES - Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model. Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work. Solves issues in the specialized area as they arise. Ensures documents and records are accurate and completed in a timely manner. - Serves as a resource in the specialized area for other regional, system, and/or external stakeholders. Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed. - Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Coaches team members across multiple ministries when practice standards are not upheld. - Conducts reviews and audits of specialized area. Reports and monitors KPIs to ensure optimal performance. Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Creates system standardization and leads implementation of operational changes and advancements. Participates in regional or system specialized work teams, committees, and councils. - Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area. Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned. - Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area. - Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). - Works in a constant state of alertness and safe manner. - Performs other duties as assigned.  EDUCATION - High School diploma/GED or 10 years of work experience EXPERIENCE - Three years’ experience as a pharmacy technician or relevant healthcare field PHYSICAL REQUIREMENTS - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois - Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation - (IDFPR) - Or - FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR) - And - IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri - Pharmacy Technician - Missouri Division of Professional Registration - Or - MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - - Missouri Division of Professional Registration - And - FUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration State of Work Location: Wisconsin - Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services - Or - WI Registration Application Number (PAR) - Wisconsin Department of Safety and Professional Services - And - FUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of Safety and Professional Services Work Shift: Day Shift (United States of America) Job Type: Employee Department: 8753040033 System Pharmacy Pop Health Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Role Description The Process Lead will be responsible for the performance of work related to lockbox processing and rent roll management. This position will have an expert understanding of lockbox and rent roll processes under their purview to direct, support, remediate, and escalate the work done by offshore operations teams. They ensure the offshore Payments and Insurance Team can achieve stated KPIs and SLAs. They act as the primary escalation point for remediating issues and analyzing root-causes. They develop and implement recommendations for process improvement, enhancements to efficiency and team development. Qualifications - Bachelor of Degree or work equivalent in a technical or analytical role - Proficiency with Microsoft Office Suite - 5+ years of experience in operations - Basic to intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) - Ability to work after regular business hours as needed to guarantee deliverables are met - Proficient in oral and written communication - Decision making, time management and organizational skills - Ability to hit deadlines - Reliable and dependable - Ability to adapt to change - Problem solving skills Requirements - Excellent analytical and collaborative skills - Ability to work independently and update management on progress - Ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach - Excellent organization, troubleshooting, and communication skills - Ability to conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment - Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive with uncertainty - Strong commitment to customer satisfaction - Experience in creating and maintaining KPIs and metrics - Experience in conflict management and client escalations Benefits - Health, dental, and vision insurance - Retirement savings plan with company match - Paid time off and holidays - Professional development opportunities - Performance-based bonus based on position Company Description RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $70,700.00 - USD $120,300.00 /Yr.