• Design and develop compact guided e‑learning courses on topics related to Scrum Master and Product Owner • Create high-quality learning materials such as articles, interactive exercises, video scripts, and quizzes to support learning outcomes • Develop content to prepare learners for Scrum Master and Product Owner certification • Design templates using innovative tools • Develop practice-oriented tasks to enable participants to use the tools efficiently

Role Description This role offers the opportunity to lead and coordinate complex projects while managing a high-performing team in a fast-paced, mission-driven environment. The Lead Project Coordinator will oversee day-to-day operations, ensuring projects are executed efficiently, on time, and in alignment with organizational goals. This role requires close collaboration with cross-functional teams, providing guidance, mentorship, and support to project coordinators, and driving best practices in Agile project management. Success involves tracking project performance, mitigating risks, and delivering high-quality outcomes while fostering a culture of accountability, collaboration, and continuous improvement. The role balances strategic oversight with hands-on project coordination, enabling measurable impact across multiple initiatives and partners. - Lead and mentor a team of Project Coordinators, providing guidance, coaching, and professional development opportunities - Support Technical Account Managers and Agile Leads in planning, coordinating, and executing core project components - Manage special projects, including project planning, data analysis, and ensuring timely execution - Facilitate project meetings, monitor status, and escalate issues for corrective action - Maintain project documentation, including issue logs, deliverables, and communication updates - Identify and mitigate project risks and blockers in collaboration with internal teams - Coordinate with multiple internal and external partners to ensure alignment and clear communication - Provide timely and accurate project updates to leadership and stakeholders Qualifications - 5+ years of experience in project coordination within IT or business operations, with 1-2+ years in a leadership or team lead role - Proficiency with project management tools such as JIRA, Confluence, or similar platforms - Strong understanding of project management principles, including budgeting, forecasting, and resource planning - Ability to work effectively with internal and external clients, demonstrating excellent customer service - Strong organizational, multitasking, and problem-solving skills - Exceptional communication skills and the ability to manage client expectations - Experience working independently and collaboratively within cross-functional teams Benefits - Remote work environment with flexible scheduling - Competitive salary with comprehensive health/medical benefits - PTO, personal, and sick day policies supporting work-life balance - Retirement savings contributions (RRSP/TFSA/401K) - Life and disability coverage - Employee assistance programs and professional learning opportunities - Inclusive, supportive culture emphasizing diversity, equity, and belonging

• Creates satisfied and referenceable customers. • Strictly applies and adheres to project governance procedures. • Ensures all deliverables are completed on time, within budget, within defined scope, at expected level of quality and in accordance with contractual commitments. • Ensures teams are adhering to methodology and maintains program and project level project schedules leveraging project management best practices. • Manages change control process to keep project on track and manages established change control process to maintain commercial and timeline alignment. • Establishes and promotes collaborative and supportive project team culture, providing positive feedback and encouragement, inspiring excellent performance and value to clients. • Completes weekly client status reports and bi-weekly pulse reports, and leads client steerco meetings in coordination with client project manager. • Communicates relevant information with clarity and brevity. • Applies superior ability to assess project risks and initiates appropriate risk response strategies and action plans, significantly reducing the volume and severity of project issues. • Addresses project issues promptly and efficiently to ensure they are resolved with minimal impact to the project, leveraging appropriate Kantata and client resources. • Ensures clients are planning and preparing for post-implementation self-sufficiency, including solution administration, superuser support and change management. • Recognizes potential billing issues and proactively resolves ahead of billing dates to avoid invoicing disputes and/or payment delays. • Maintains task level EAC to ensure accurate revenue reporting and forecasting. • Manages projects with financials in mind to ensure revenue can be recognized on a timely basis. • Proactively alerts resource managers to changes in allocations and resource release dates. • Expert in project management best practices and drives methodology and process improvements.

• Lead PM for complex ERP implementations, responsible for overall success of project. • Setting and managing client expectations, developing a detailed project plan, defining the scope of the project, and assigning team members to specific tasks. • Leading a team capable of exceeding client expectations. • Assemble and manage these individuals to make a collaborative, innovative and efficient team. • Creating and maintaining an accurate timeline of project completion and ensuring tasks are finished within milestone schedules and project budget while maintaining constant awareness of how the project is progressing. • Communicating and confirming scope at project inception through detailed reviews of the statement of work that initiated the project. • Creating and maintaining a method of capturing, assigning, and managing project issues. • Drive the team toward resolution of all documented issues. • Managing project budget and resources. • Authoring and reviewing documentation including design, implementation, test, and support documents. • Communicating with key stakeholders and managing steering committee meetings. • Assists in the development, maintenance, and implementation of R-CUBED’s methodology for all service lines and technologies including developing our standardized methodologies, maintaining corporate libraries of methods and corresponding artifacts. • Supports process and business change management from pre-sales through project execution to managed services transition. • Contributes to project success stories and case studies and work with sales & marketing to maintain R-CUBED’s case study library. • Assist in implementing a consultant recognition and project highlights program. • Developing and maintaining strong relationships with business partners and internal/external team members at all levels within the organization. • Identify issues and escalates/manages resolution as required. • Coordinates and provides support to the business by focusing on process-first implementation techniques. • Provide support during non-standard work hours or during an unplanned outage or emergency if needed.