• Function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. • Manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. • Utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation. • Help clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies. • Maintain and provide day-to-day support in a 24x7-365 environment.

• Configure Workday to meet clear business requirements and recommend improvements to existing processes. • Collaborate with cross functional teams to design and implement solutions that align with business needs. • Develop and maintain user documentation, including process maps, configuration notes, test plans, and user guides. • Provide technical support, troubleshoot issues, and drive problem resolution for supported systems. • Build and deliver actionable reports and dashboards

• Plans, installs, and maintains server hardware, operating systems, and end-user devices. • Provide analysis, development, modification, installation, testing and maintenance of operating systems software. • Partner with applications groups to evaluate vendor supplied software, and design platform and operating system solutions to meet the customers need. • Design, develop, recommend and maintain server and desktop platform standards, to meet the changing needs of the healthcare business. • Diagnose and repair server and desktop platform hardware and software problems. • Creates, streamlines and maintains server/workstation images. • Partner with support teams to ensure quick and appropriate solutions and repairs are delivered to the hospital end users. • Proactively monitor operating system performance to ensure high level performance for application users. • Provides technical direction to application teams for projects.

• Design, deploy, and support core systems for Corporate and MyMedlogix SaaS systems to ensure performance, availability, and compliance. • Design, implement, and maintain security controls, compliance frameworks, and zero trust principles across hybrid cloud environments for Corporate and MyMedlogix SaaS operations. • Ensure infrastructure meets information security, availability, resilience, recovery, and regulatory compliance standards. • Interpret federal, state, and industry regulations (NIST, SOC 2, HIPAA) and translate them into technical specifications and infrastructure security controls. • Conduct and coordinate penetration tests, vulnerability assessments, and security audits. • Respond promptly and effectively to security incidents, coordinating investigation, containment, remediation, and communication efforts. • Develop and optimize infrastructure automation to support evolving operations and information security requirements. • Maintain comprehensive documentation for security controls logic, infrastructure changes, and security best practices. • Collaborate with stakeholders across the organization to support secure, reliable, and compliant deployments and infrastructure updates. • Deliver and document compliance controls and updates, ensuring each is validated through thorough testing, peer review, and formal approval. • Support security training programs by recommending or developing supplemental content to enhance organizational awareness and compliance.