TECHNOVIZ LLC

• Lead and mentor engineers in AI-first development methodologies and best practices • Architect and scale AI-enhanced systems, ensuring security, scalability, and high performance • Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated content creation into products • Drive adoption of AI-powered engineering tools to enhance development efficiency • Implement observability and monitoring systems to track AI application performance and ensure proactive issue resolution • Design and optimize AI-driven APIs and microservices for seamless interaction with models, applications, and databases • Stay engaged with AI and engineering communities, bringing cutting-edge practices and insights back to the team • Balance execution speed with innovation, rapidly testing and iterating AI-driven features • Work in an agile environment, ensuring high-quality, scalable software solutions

• Ability to design and engineer software solutions • Strong ability to communicate, facilitate, educate within a group setting • Collaborate with others to solve local problems or complex design solutions • Mentor other engineers on day-to-day challenges, complex coding issues • Translate and communicate complex technical issues into simple terms • Experienced in maturing devops and engineering practices • Experience in enterprise integrations patterns and/or microservices architecture

• Augment our team on an as needed basis for up to 6 months • Provide production support • Must be fully remote within the state of WI

• Function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. • Manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. • Utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation. • Help clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies. • Maintain and provide day-to-day support in a 24x7-365 environment.

• Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues • Respond to incoming customer requests for service promptly, courteously, and in a professional manner • Record customer information and verify information • Reply to customers with established incidents in a timely manner • Conduct an assessment of the incident based on the customer’s description • Provide prompt customer support and response for all requests • Perform diagnostics and troubleshooting for supported hardware • Create, organize, review, and update Help Desk knowledgebase documents

• Responsible for Customer Relationship Management (CRM) system integration • Ensures all functions of CRM system effectively work with all other applications and operating systems • Provides design recommendations based on long-term IT organization strategy • Develops enterprise level application and custom integration solutions including major enhancements and interfaces • Acts as an internal consultant, advocate, mentor and change agent