• Plans, installs, and maintains server hardware, operating systems, and end-user devices. • Provide analysis, development, modification, installation, testing and maintenance of operating systems software. • Partner with applications groups to evaluate vendor supplied software, and design platform and operating system solutions to meet the customers need. • Design, develop, recommend and maintain server and desktop platform standards, to meet the changing needs of the healthcare business. • Diagnose and repair server and desktop platform hardware and software problems. • Creates, streamlines and maintains server/workstation images. • Partner with support teams to ensure quick and appropriate solutions and repairs are delivered to the hospital end users. • Proactively monitor operating system performance to ensure high level performance for application users. • Provides technical direction to application teams for projects.

• Design, deploy, and support core systems for Corporate and MyMedlogix SaaS systems to ensure performance, availability, and compliance. • Design, implement, and maintain security controls, compliance frameworks, and zero trust principles across hybrid cloud environments for Corporate and MyMedlogix SaaS operations. • Ensure infrastructure meets information security, availability, resilience, recovery, and regulatory compliance standards. • Interpret federal, state, and industry regulations (NIST, SOC 2, HIPAA) and translate them into technical specifications and infrastructure security controls. • Conduct and coordinate penetration tests, vulnerability assessments, and security audits. • Respond promptly and effectively to security incidents, coordinating investigation, containment, remediation, and communication efforts. • Develop and optimize infrastructure automation to support evolving operations and information security requirements. • Maintain comprehensive documentation for security controls logic, infrastructure changes, and security best practices. • Collaborate with stakeholders across the organization to support secure, reliable, and compliant deployments and infrastructure updates. • Deliver and document compliance controls and updates, ensuring each is validated through thorough testing, peer review, and formal approval. • Support security training programs by recommending or developing supplemental content to enhance organizational awareness and compliance.

• Mentor a team of Junior and Systems Engineers • Perform IT Support services to users onsite • Use of a ticketing system to manage support queries • Maintain documentation and comply with rules and guidelines of the organization • Adherence to strict change control procedures

• Own the GTM Tech Stack: Be the technical owner of our Salesforce instance and all related integrations (billing, scheduling, email, enrichment, etc.) • Write Code, Not Just Clicks: Build custom scripts, APIs, and automations in TypeScript and Apex. Ship robust and maintainable code across our systems. • Integrate & Maintain Tools: Manage integrations between tools like Chili Piper, Outreach, Gong, and our internal admin tool. Debug and resolve issues. • Drive Data Integrity: Ensure consistency and accuracy across platforms, including Salesforce, Stripe, invoicing , and internal dashboards, with clean, deduped, and reliable data flows. • Support the Revenue Engine: Partner with RevOps, Sales, and Finance to operationalize strategic initiatives (e.g., new pricing models, commissions logic, territory mapping). • Troubleshoot GTM Systems: Act as the go-to engineering resource when GTM systems break or need enhancements. Fix root causes, not just symptoms. • Build for Scale: Anticipate future GTM needs and proactively design architecture that scales with growth.