• Mentor a team of Junior and Systems Engineers • Perform IT Support services to users onsite • Use of a ticketing system to manage support queries • Maintain documentation and comply with rules and guidelines of the organization • Adherence to strict change control procedures

• Own the GTM Tech Stack: Be the technical owner of our Salesforce instance and all related integrations (billing, scheduling, email, enrichment, etc.) • Write Code, Not Just Clicks: Build custom scripts, APIs, and automations in TypeScript and Apex. Ship robust and maintainable code across our systems. • Integrate & Maintain Tools: Manage integrations between tools like Chili Piper, Outreach, Gong, and our internal admin tool. Debug and resolve issues. • Drive Data Integrity: Ensure consistency and accuracy across platforms, including Salesforce, Stripe, invoicing , and internal dashboards, with clean, deduped, and reliable data flows. • Support the Revenue Engine: Partner with RevOps, Sales, and Finance to operationalize strategic initiatives (e.g., new pricing models, commissions logic, territory mapping). • Troubleshoot GTM Systems: Act as the go-to engineering resource when GTM systems break or need enhancements. Fix root causes, not just symptoms. • Build for Scale: Anticipate future GTM needs and proactively design architecture that scales with growth.

• Develop and execute the enterprise system integration strategy in alignment with business objectives and digital transformation goals. • Lead the design, governance, and lifecycle management of system integrations across 30+ operating companies and all corporate business units. • Collaborate with the SVP, Business Performance & Integration to develop a multi-year roadmap for data, integration, and automation capabilities. • Ensure integration strategies support reliability, scalability, security, and long-term maintainability. • Own the architecture, development, and optimization of enterprise data lake solutions. • Lead data ingestion, modeling, transformation, and orchestration processes (ELT/ETL). • Establish and enforce best practices around data governance, data quality, schema design, and pipeline performance. • Partner with BI, analytics, and data science teams to ensure data availability, consistency, and usability. • Lead the design and implementation of API frameworks, including REST, GraphQL, and webhook-driven architectures. • Manage API lifecycle processes: design, documentation, security, versioning, and performance monitoring. • Work closely with IT, Business Performance, Service Delivery, Finance, Sales, and Product teams to understand integration requirements and deliver scalable solutions. • Act as the escalation point for complex integration issues and architectural decisions. • Ensure all integrations adhere to organizational security policies and regulatory requirements. • Oversee monitoring, logging, and incident management for integration infrastructure.

• Provide comprehensive architecture plans for multiple cloud-based applications supporting our internal stakeholders across engineering, product support, training and services teams • Partner with stakeholders (business leaders, DevOps, security, infrastructure) to understand application usage, future growth and strategic goals • Recommend specific hardware, software, and methodologies that align with industry best practices, standards, and organizational goals • Oversee the implementation and integration of key business systems • Analyze performance and ensure the applications (GitLab, Jira, Confluence, TestRail, Mattermost), hosted in AWS, meet the scalability and reliability needs of our internal teams • Perform root cause analysis for complex failures and offer modern solutions and tools • Establish metrics to monitor system performance, proactively identify issues and recommend solutions for optimal performance • Identify and troubleshoot performance bottlenecks and reliability issues across the stack • Implement best practices for cloud-based infrastructure, ensuring security, scalability, and cost efficiency • Stay informed about emerging technologies and industry trends including AI to identify opportunities for innovation within enterprise business systems • Create detailed documentation of systems architecture designs, technical specifications, and implementation plans • You want to make the system better every day and are self-driven to learn all that is necessary to provide full-stack diagnostics and determine the root cause of problems • Communicate effectively with engineering and infrastructure teams and describe problems succinctly with sufficient detail • Engage in real-time communication during outages with both technical and non-technical audiences