• Lead end-to-end requirements analysis including elicitation, refinement, validation, and ongoing management of functional and non-functional requirements • Act as a key interface between business stakeholders, product owners, architects, and engineering teams • Analyse and design application-level architecture with a strong focus on APIs and system integrations • Define API requirements including contracts, request/response structures, error handling, and non-functional expectations • Model business processes, system workflows, and integration scenarios using BPMN and UML • Translate business needs into clear system specifications, user stories, and acceptance criteria • Support backlog management, prioritisation, and impact analysis across multiple components • Use AI tools to accelerate analysis work, improve documentation quality, and support architectural decisions • Support solution validation, internal testing, and production readiness activities • Ensure traceability between business objectives, requirements, APIs, and delivered functionality

• Function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. • Manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. • Utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation. • Help clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies. • Maintain and provide day-to-day support in a 24x7-365 environment.

• Configure Workday to meet clear business requirements and recommend improvements to existing processes. • Collaborate with cross functional teams to design and implement solutions that align with business needs. • Develop and maintain user documentation, including process maps, configuration notes, test plans, and user guides. • Provide technical support, troubleshoot issues, and drive problem resolution for supported systems. • Build and deliver actionable reports and dashboards

• Plans, installs, and maintains server hardware, operating systems, and end-user devices. • Provide analysis, development, modification, installation, testing and maintenance of operating systems software. • Partner with applications groups to evaluate vendor supplied software, and design platform and operating system solutions to meet the customers need. • Design, develop, recommend and maintain server and desktop platform standards, to meet the changing needs of the healthcare business. • Diagnose and repair server and desktop platform hardware and software problems. • Creates, streamlines and maintains server/workstation images. • Partner with support teams to ensure quick and appropriate solutions and repairs are delivered to the hospital end users. • Proactively monitor operating system performance to ensure high level performance for application users. • Provides technical direction to application teams for projects.