• Design, develop and improve backend and/or full-stack systems that power HTS Assist, internal agent tools and customer self-service journeys • Build scalable APIs, microservices and orchestration logic supporting complex post-booking journeys across AI, chat, voice and web channels • Collaborate with product, design, AI and operations teams to deliver features that improve customer experience and agent efficiency • Integrate external systems (telephony, CRM, identity management, booking platforms) for internal use cases and partner deployments • Own features end-to-end: technical design, implementation, testing, deployment, monitoring and iteration • Contribute to architectural decisions, code reviews, reliability improvements and engineering best practices • Analyze system performance and user behavior to identify opportunities for automation, optimization and cost reduction

• Provides remote post-sales technology support and technical services to external customers • Utilizes remote diagnostic capabilities for timely problem resolution • Leverages post sales interactions with customers to probe further revenue opportunities

• Architect and develop advanced Nextflow pipelines for NGS data processing, analysis, and multi-step workflow orchestration. • Deploy, operate, and optimize pipelines on AWS EKS and Batch. • Build and maintain Docker-based container environments for reproducible and portable bioinformatics pipelines. • Develop and maintain robust Python tooling to support workflow automation, QC reporting, monitoring, and data integration. • Implement workflow observability, logging, and cost-optimized execution strategies for large-scale genomic data. • Collaborate with sequencing, bioinformatics, and platform engineering teams to improve workflow reliability and performance. • Establish best practices for pipeline versioning, continuous integration, automated testing, and cloud-based deployment. • Ensure pipelines are highly reproducible, fault-tolerant, and suitable for production environments in regulated or high-stakes settings.

• Design, build and maintain APIs, services, and systems across Telnyx’s Wireless stack • Debug production issues across services and multiple levels of the stack. • Work with engineers across the company to build new features. • Improve engineering standards, tooling, and processes. • Troubleshooting connectivity issues across roaming partners globally.